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HCC 09/22 - The Provision of an Out of Hours Call Handling Service - AWARD

Hertfordshire County Council - Resources

This public procurement record has 1 release in its history.

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09 Jan 2023 at 10:49

Award Notice
Summary of the contracting process

The Hertfordshire County Council has awarded a contract for the provision of an Out Of Hours Call Handling Service to West Midlands Ambulance Service University NHS Foundation Trust. The contract falls under the Call Centre industry category and is located in the East of England. The tender process was conducted through an open procedure with a tender deadline set for January 10, 2023. The contract is set to start on April 1, 2023, and will run until March 31, 2027.

This tender presents an opportunity for businesses in the telecommunications and call handling services sector to compete for providing services to Hertfordshire County Council. Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprise organisations (VCSEs) are encouraged to participate. The contract period offers stability for the selected supplier until 2027, providing a sustainable growth opportunity for the winning business entity.

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Notice Information

Notice Title

HCC 09/22 - The Provision of an Out of Hours Call Handling Service - AWARD

Notice Description

Project: The Provision of an Out of Hours Call Handling Service Project Reference: HCC2214058 Customer: Hertfordshire County Council Description: The Council has awarded a contract for the provision of an Out Of Hours Call Handling Service for Hertfordshire County Council to West Midlands Ambulance Service University NHS Foundation Trust. Notice reference: 2023/S 000-000453

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-eaef1f54-837b-4c4e-b55d-0e6038f59063
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/53612b84-b9a6-4514-a216-42670198604f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

64 - Postal and telecommunications services

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services

CPV Codes

32540000 - Switchboards

32543000 - Telephone switchboards

64200000 - Telecommunications services

64211000 - Public-telephone services

64211100 - Local telephone services

64214200 - Telephone switchboard services

79512000 - Call centre

85321000 - Administrative social services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£475,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
9 Jan 20233 years ago
Submission Deadline
10 Jan 2023Expired
Future Notice Date
Not specified
Award Date
12 Dec 20223 years ago
Contract Period
1 Apr 2023 - 31 Mar 2027 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Hertfordshire County Council - Resources
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HERTFORDSHIRE
Postcode
SG13 8DE
Postcode Area
Stevenage
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH26 North and East Hertfordshire
Delivery Location
Not specified
Local Authority
East Hertfordshire
Electoral Ward
Hertford Castle
Westminster Constituency
Hertford and Stortford

Supplier Information

Number of Suppliers
1
Supplier Name

West Midlands Ambulance Service

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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