Tender

HCC 09/22 - The Provision of an Out of Hours Call Handling Service

HERTFORDSHIRE COUNTY COUNCIL - RESOURCES

This public procurement record has 2 releases in its history.

TenderAmendment

09 Jan 2023 at 10:50

Tender Notice
Tender

23 Sep 2022 at 13:37

Tender Notice
Summary of the contracting process

The Hertfordshire County Council is seeking a provider for an Out of Hours Call Handling Service. The contract period is from April 1, 2023, to March 31, 2027. The procurement method is an open procedure with a tender deadline of October 28, 2022. The main procurement category is services, focusing on call centre operations, telecommunications, and administrative social services. The procurement stage is currently active, with the tender period ending on January 10, 2023. The total contract value is £475,000.

This tender opportunity by Hertfordshire County Council offers businesses in call centre, telecommunications, and social services sectors a chance to provide vital call handling services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are well-suited to compete for this contract. The service commencement date is April 1, 2023, providing opportunities for growth and collaboration in the specified regions of operation. The procurement process involves a one stage tender submission with specific requirements to be met by interested parties to be considered for selection.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

HCC 09/22 - The Provision of an Out of Hours Call Handling Service

Notice Description

Project: The Provision of an Out of Hours Call Handling Service Project Reference: HCC2214058 Customer: Hertfordshire County Council Description: The Council has awarded a contract for the provision of an Out Of Hours Call Handling Service for Hertfordshire County Council to West Midlands Ambulance Service University NHS Foundation Trust. Notice reference: 2023/S 000-000453 Additional information: This contract was awarded on 12th December 2022. The amount available for the full contract is PS475,000 Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fa1897ab-73ee-4502-9bda-1471ef677d59
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/551ac930-0a9e-49ec-940f-398ddf3f9170
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

64 - Postal and telecommunications services

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services

CPV Codes

32540000 - Switchboards

32543000 - Telephone switchboards

64200000 - Telecommunications services

64211000 - Public-telephone services

64211100 - Local telephone services

64214200 - Telephone switchboard services

79512000 - Call centre

85321000 - Administrative social services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
9 Jan 20233 years ago
Submission Deadline
10 Jan 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2023 - 31 Mar 2027 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HERTFORDSHIRE COUNTY COUNCIL - RESOURCES
Contact Name
Nicole McCaffrey (HCC)
Contact Email
nicole.mccaffrey1@hertfordshire.gov.uk
Contact Phone
01992 588106

Buyer Location

Locality
HERTFORDSHIRE
Postcode
SG13 8DE
Post Town
Stevenage
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH26 North and East Hertfordshire
Delivery Location
Not specified
Local Authority
East Hertfordshire
Electoral Ward
Hertford Castle
Westminster Constituency
Hertford and Stortford

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-fa1897ab-73ee-4502-9bda-1471ef677d59-2023-01-09T10:50:47Z",
    "date": "2023-01-09T10:50:47Z",
    "ocid": "ocds-b5fd17-fa1897ab-73ee-4502-9bda-1471ef677d59",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "IT-285-6787-HCC2214058",
        "title": "HCC 09/22 - The Provision of an Out of Hours Call Handling Service",
        "description": "Project: The Provision of an Out of Hours Call Handling Service Project Reference: HCC2214058 Customer: Hertfordshire County Council Description: The Council has awarded a contract for the provision of an Out Of Hours Call Handling Service for Hertfordshire County Council to West Midlands Ambulance Service University NHS Foundation Trust. Notice reference: 2023/S 000-000453 Additional information: This contract was awarded on 12th December 2022. The amount available for the full contract is PS475,000 Is a Recurrent Procurement Type? : No",
        "datePublished": "2022-09-23T14:37:20+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "79512000",
            "description": "Call centre"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "64200000",
                "description": "Telecommunications services"
            },
            {
                "scheme": "CPV",
                "id": "85321000",
                "description": "Administrative social services"
            },
            {
                "scheme": "CPV",
                "id": "32540000",
                "description": "Switchboards"
            },
            {
                "scheme": "CPV",
                "id": "64211100",
                "description": "Local telephone services"
            },
            {
                "scheme": "CPV",
                "id": "32543000",
                "description": "Telephone switchboards"
            },
            {
                "scheme": "CPV",
                "id": "64211000",
                "description": "Public-telephone services"
            },
            {
                "scheme": "CPV",
                "id": "64214200",
                "description": "Telephone switchboard services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "SG13 8DE"
                    },
                    {
                        "region": "East of England",
                        "countryName": "United Kingdom"
                    },
                    {
                        "postalCode": "SG13 8DE"
                    },
                    {
                        "region": "East of England",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (above threshold)",
        "tenderPeriod": {
            "endDate": "2023-01-10T07:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2023-04-01T01:00:00+01:00",
            "endDate": "2027-03-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/551ac930-0a9e-49ec-940f-398ddf3f9170",
                "datePublished": "2022-09-23T14:37:20+01:00",
                "format": "text/html",
                "language": "en",
                "dateModified": "2023-01-09T10:50:47Z"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-195283",
            "name": "Hertfordshire County Council - Resources",
            "identifier": {
                "legalName": "Hertfordshire County Council - Resources"
            },
            "address": {
                "streetAddress": "Pegs Lane, Hertford",
                "locality": "Hertfordshire",
                "postalCode": "SG13 8DE",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Nicole McCaffrey (HCC)",
                "email": "Nicole.McCaffrey1@hertfordshire.gov.uk",
                "telephone": "01992 588106"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-195283",
        "name": "Hertfordshire County Council - Resources"
    }
}