Notice Information
Notice Title
Assisted Services hub
Notice Description
WCC intends to award a contract for the provision of a range of customer services and associated technology in 2021. It is envisaged that the requirements will comprise the delivery of customer services with a multi-channel approach that optimises the customer's ability to self-serve. The Council is using some core technologies and already has multiple projects in train at various stages of development. We would prefer the service provider to work in partnership with the Council using these core technologies set out in the 'Technology' section below to deliver the service. Reference: itt_WCC_14086 Assisted Services hub
Lot Information
Lot 1
Contact contre: A new assisted services hub model for customer services to be delivered through a combination of technologies and people. The scope of requirements and nature of procurement will be informed by the information gathered through this early market engagement exercise
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-02935b
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/003060-2021
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
32 - Radio, television, communication, telecommunication and related equipment
48 - Software package and information systems
64 - Postal and telecommunications services
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
32400000 - Networks
32500000 - Telecommunications equipment and supplies
48000000 - Software package and information systems
64210000 - Telephone and data transmission services
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- £2,000,000 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 15 Feb 20215 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 3 May 2021Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CAPITALESOURCING
- Contact Name
- Not specified
- Contact Email
- scoleman@westminster.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- SW1E 6PQ
- Post Town
- South West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- Not specified
-
- Local Authority
- Westminster
- Electoral Ward
- St James's
- Westminster Constituency
- Cities of London and Westminster
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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