Notice Information
Notice Title
IT Database for Environmental Health
Notice Description
Provision of a contract arrangement for IT Database for Environmental Health management system for collating, monitoring and reporting the activities related to enforcement within RBKC.
Lot Information
Lot 1 - Online (Digital) Communication
The Customer & Resident-friendly Environmental Service Transformation (CREST) programme was established in 2018 'to join up the environmental enforcement and community engagement functions operating on streets, estates, in neighbourhoods and in parks, enabling staff to deliver a wider remit of enforcement and community engagement across the borough'. A key activity to ensure the effective delivery of the CREST programme is to improve the technology offering across the teams. The Tender seeks to secure a suitably placed provided to deliver the objective of the programme is 'to join up environmental enforcement and community engagement database. The new service will include 3 teams focussed on different elements of enforcement; Waste, Construction and Enforcement.
Lot 2 - E-mailThe provision of an automated One and Two way Email service
Lot 3 - Short Message Service (SMS)The provision of an automated One and Two way mobile messaging (SMS), paging and alerting service.
Lot 4 - Interactive Voice Response (IVR)The provision of an automated One and Two way IVR service
Lot 5 - Agent CallsThe provision of an Agent Calls service based from a Call Centre, providing the ability to make outbound contact and respond to an incoming contact or route the contact to a predefined destination.
Lot 6 - Hybrid MailThe provision of on and off-site bulk and traditional hybrid mail.
Lot 7 - Surveys and feedback (inc. the Friends and Family Test - FFT)It is recognised that surveys such as FFT will predominantly be Digital First and using Online (Digital) Communication therefore the requirement is for Bidders to provide an automated One and Two way Internet-based online digital communication services such as web based services or smartphone applications.
Lot 8 - Two-way workforce communicationsThe provision of an automated One and Two way mobile audio messaging, paging and alerting service. This service is intended to replace outdated workforce communication methods such as Fax Machines and analogue Pagers.
Lot 9 - All-in-one Combined Solution and Advisory / Digital TransformationThe provision of an automated One and Two way mobile audio messaging, paging and alerting service. This service is intended to replace outdated workforce communication methods such as Fax Machines and analogue Pagers. Additional information: Awarded parties must be awarded to 3+ individual Lots to satisfy the criteria of becoming awarded to Lot 9.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-02ba1f
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/029536-2024
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Restricted procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large, SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
32 - Radio, television, communication, telecommunication and related equipment
64 - Postal and telecommunications services
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
32000000 - Radio, television, communication, telecommunication and related equipment
32260000 - Data-transmission equipment
32500000 - Telecommunications equipment and supplies
32570000 - Communications equipment
32573000 - Communications control system
64227000 - Integrated telecommunications services
72000000 - IT services: consulting, software development, Internet and support
72212600 - Database and operating software development services
Notice Value(s)
- Tender Value
- £250,000,000 £100M-£1B
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £250,387,954 £100M-£1B
Notice Dates
- Publication Date
- 16 Sep 20242 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- Royal Borough of Kensington and Chelsea
- Additional Buyers
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- W8 7NX
- Postcode Area
- West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI33 Kensington & Chelsea and Hammersmith & Fulham
- Delivery Location
- Not specified
-
- Local Authority
- Kensington and Chelsea
- Electoral Ward
- Campden
- Westminster Constituency
- Kensington and Bayswater
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.