Notice Information
Notice Title
Mystery Shopper
Notice Description
CITB wishes to procure a supplier who will provide a mystery shopping contract covering the whole of the UK and Northern Ireland ensuring that there are sufficient adequately trained and briefed mystery shoppers in all geographical areas. The Contract will be awarded for a period of 3 years with the option to extend for a further 12 months subject to review.
Lot Information
Lot 1
The core project objective is to consistently monitor testing and training centres to provide CITB with assurance that those centres are operating and following the scheme rules for each product and are delivering the customer experience CITB expects. This includes customer service, processes and issues candidates face across the whole testing experience from booking to completing the test/course. These mystery shops are required in order to: *measure key customer service levels *monitor performance from the point a booking is made, either by phone or online, through to completing a test *provide an immediate escalated alert mechanism for non-compliance in specifically selected key areas. This will require the services of an experienced, professional organisation to deliver a robust, managed, mystery shop program. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/8S49FUXK45
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0333b3
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/011542-2022
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
45 - Construction work
71 - Architectural, construction, engineering and inspection services
73 - Research and development services and related consultancy services
79 - Business services: law, marketing, consulting, recruitment, printing and security
80 - Education and training services
-
- CPV Codes
45214620 - Research and testing facilities construction work
71317200 - Health and safety services
71317210 - Health and safety consultancy services
73110000 - Research services
79000000 - Business services: law, marketing, consulting, recruitment, printing and security
79310000 - Market research services
80000000 - Education and training services
80500000 - Training services
80520000 - Training facilities
80521000 - Training programme services
80530000 - Vocational training services
Notice Value(s)
- Tender Value
- £400,000 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 4 May 20223 years ago
- Submission Deadline
- 8 Jun 2022Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- 48 months
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CONSTRUCTION INDUSTRY TRAINING BOARD
- Contact Name
- Not specified
- Contact Email
- citb-procurement@gov.sscl.com
- Contact Phone
- +44 7704543667
Buyer Location
- Locality
- PETERBOROUGH
- Postcode
- PE2 8TY
- Post Town
- Peterborough
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH4 Cambridgeshire and Peterborough
- Small Region (ITL 3)
- TLH41 Peterborough
- Delivery Location
- Not specified
-
- Local Authority
- Peterborough
- Electoral Ward
- Fletton and Stanground
- Westminster Constituency
- North West Cambridgeshire
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-0333b3-2022-05-04T16:05:06+01:00",
"date": "2022-05-04T16:05:06+01:00",
"ocid": "ocds-h6vhtk-0333b3",
"description": "The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Peterborough:-Research-services./8S49FUXK45 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/8S49FUXK45 GO Reference: GO-202254-PRO-20080272",
"initiationType": "tender",
"tender": {
"id": "PROC2021148",
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"title": "Mystery Shopper",
"status": "active",
"classification": {
"scheme": "CPV",
"id": "73110000",
"description": "Research services"
},
"mainProcurementCategory": "services",
"description": "CITB wishes to procure a supplier who will provide a mystery shopping contract covering the whole of the UK and Northern Ireland ensuring that there are sufficient adequately trained and briefed mystery shoppers in all geographical areas. The Contract will be awarded for a period of 3 years with the option to extend for a further 12 months subject to review.",
"value": {
"amount": 400000,
"currency": "GBP"
},
"lots": [
{
"id": "1",
"description": "The core project objective is to consistently monitor testing and training centres to provide CITB with assurance that those centres are operating and following the scheme rules for each product and are delivering the customer experience CITB expects. This includes customer service, processes and issues candidates face across the whole testing experience from booking to completing the test/course. These mystery shops are required in order to: *measure key customer service levels *monitor performance from the point a booking is made, either by phone or online, through to completing a test *provide an immediate escalated alert mechanism for non-compliance in specifically selected key areas. This will require the services of an experienced, professional organisation to deliver a robust, managed, mystery shop program. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/8S49FUXK45",
"contractPeriod": {
"durationInDays": 1440
},
"hasRenewal": false,
"submissionTerms": {
"variantPolicy": "notAllowed"
},
"hasOptions": false,
"status": "active"
}
],
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "79000000",
"description": "Business services: law, marketing, consulting, recruitment, printing and security"
},
{
"scheme": "CPV",
"id": "71317200",
"description": "Health and safety services"
},
{
"scheme": "CPV",
"id": "71317210",
"description": "Health and safety consultancy services"
},
{
"scheme": "CPV",
"id": "80000000",
"description": "Education and training services"
},
{
"scheme": "CPV",
"id": "80500000",
"description": "Training services"
},
{
"scheme": "CPV",
"id": "80520000",
"description": "Training facilities"
},
{
"scheme": "CPV",
"id": "80521000",
"description": "Training programme services"
},
{
"scheme": "CPV",
"id": "80530000",
"description": "Vocational training services"
},
{
"scheme": "CPV",
"id": "45214620",
"description": "Research and testing facilities construction work"
},
{
"scheme": "CPV",
"id": "73110000",
"description": "Research services"
},
{
"scheme": "CPV",
"id": "79310000",
"description": "Market research services"
}
],
"deliveryAddresses": [
{
"region": "UK"
}
],
"deliveryLocation": {
"description": "UNITED KINGDOM"
},
"relatedLot": "1"
}
],
"submissionMethod": [
"written"
],
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"coveredBy": [
"GPA"
],
"tenderPeriod": {
"endDate": "2022-06-08T09:00:00+01:00"
},
"submissionTerms": {
"languages": [
"en"
],
"bidValidityPeriod": {
"durationInDays": 90
}
},
"awardPeriod": {
"startDate": "2022-06-08T09:00:00+01:00"
},
"bidOpening": {
"date": "2022-06-08T09:00:00+01:00"
},
"hasRecurrence": true,
"recurrence": {
"description": "48 months"
}
},
"parties": [
{
"id": "GB-FTS-16809",
"name": "Construction Industry Training Board",
"identifier": {
"legalName": "Construction Industry Training Board"
},
"address": {
"streetAddress": "Sand Martin House, Bittern Way, Fletton Quays",
"locality": "Peterborough",
"region": "UK",
"postalCode": "PE2 8TY",
"countryName": "United Kingdom"
},
"contactPoint": {
"telephone": "+44 7704543667",
"email": "citb-procurement@gov.sscl.com",
"url": "https://www.delta-esourcing.com/tenders/UK-UK-Peterborough:-Research-services./8S49FUXK45"
},
"roles": [
"buyer",
"reviewBody"
],
"details": {
"url": "http://www.citb.co.uk",
"classifications": [
{
"scheme": "TED_CA_TYPE",
"id": "EU_INSTITUTION",
"description": "European institution/agency or international organisation"
},
{
"scheme": "COFOG",
"id": "04",
"description": "Economic affairs"
}
]
},
"additionalContactPoints": [
{
"email": "citb-procurement@gov.sscl.com"
}
]
}
],
"buyer": {
"id": "GB-FTS-16809",
"name": "Construction Industry Training Board"
},
"links": [
{
"rel": "prev",
"href": "https://ted.europa.eu/udl?uri=TED:NOTICE:173051-2019:TEXT:EN:HTML"
}
],
"language": "en"
}