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Mystery Shopper

Construction Industry Training Board

This public procurement record has 1 release in its history.

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01 Aug 2022 at 16:05

Award Notice
Summary of the contracting process

The Construction Industry Training Board (CITB) has completed the procurement process for the "Mystery Shopper" contract, which falls under the research services industry category. This tender, located across the UK and Northern Ireland, was procured via an open procedure and includes an active award with a total contract value of £240,000, signed on 21st July 2022. The service will be delivered for a period of three years with an option to extend for an additional 12 months. Key dates and contact details related to this contract can be obtained from CITB.

This contract provides significant opportunities for small and medium enterprises (SMEs) specialising in mystery shopping, market research, and training services. Businesses equipped to ensure a robust mystery shopping programme that meets the expectations of performance monitoring and customer service standards will be well-suited to compete for similar tenders in the future. The requirement for experienced providers that can manage comprehensive assessments across various geographical locations enhances the potential for business growth within this niche market.

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Notice Information

Notice Title

Mystery Shopper

Notice Description

CITB wishes to procure a supplier who will provide a mystery shopping contract covering the whole of the UK and Northern Ireland ensuring that there are sufficient adequately trained and briefed mystery shoppers in all geographical areas. The Contract will be awarded for a period of 3 years with the option to extend for a further 12 months subject to review.

Lot Information

Lot 1

The core project objective is to consistently monitor testing and training centres to provide CITB with assurance that those centres are operating and following the scheme rules for each product and are delivering the customer experience CITB expects. This includes customer service, processes and issues candidates face across the whole testing experience from booking to completing the test/course. These mystery shops are required in order to: *measure key customer service levels *monitor performance from the point a booking is made, either by phone or online, through to completing a test *provide an immediate escalated alert mechanism for non-compliance in specifically selected key areas. This will require the services of an experienced, professional organisation to deliver a robust, managed, mystery shop program. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/8S49FUXK45

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0357ee
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/020996-2022
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

45 - Construction work

71 - Architectural, construction, engineering and inspection services

73 - Research and development services and related consultancy services

79 - Business services: law, marketing, consulting, recruitment, printing and security

80 - Education and training services

CPV Codes

45214620 - Research and testing facilities construction work

71317200 - Health and safety services

71317210 - Health and safety consultancy services

73110000 - Research services

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

79310000 - Market research services

80000000 - Education and training services

80500000 - Training services

80520000 - Training facilities

80521000 - Training programme services

80530000 - Vocational training services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£240,000 £100K-£500K

Notice Dates

Publication Date
1 Aug 20224 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
21 Jul 20224 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Construction Industry Training Board
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PETERBOROUGH
Postcode
PE2 8TY
Postcode Area
Peterborough
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH4 Cambridgeshire and Peterborough
Small Region (ITL 3)
TLH41 Peterborough
Delivery Location
Not specified
Local Authority
Peterborough
Electoral Ward
Fletton and Stanground
Westminster Constituency
North West Cambridgeshire

Supplier Information

Number of Suppliers
1
Supplier Name

Mystery Shoppers Ltd

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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