Notice Information
Notice Title
CRM & Billing System
Notice Description
Portsmouth Water is seeking to undertake the implementation of a hosted replacement Customer Relationship Management (CRM) and billing system. This will revolutionise our relationship with our customers, providing the capability to present insightful data to customers and deliver superior service levels. Most importantly, the delivery of the new CRM system capable of leveraging smart metering capabilities, is a critical enabler for realising the benefits of rolling out smart metering in Portsmouth Water's supply area to meet our water resources challenges.
Lot Information
Lot 1
Portsmouth Water is seeking to undertake the implementation and hosting of a replacement CRM and billing system. This will revolutionise our relationship with our customers, providing the capability to present insightful data to customers and deliver superior service levels. Most importantly, the delivery of the new CRM system capable of leveraging smart metering capabilities, is a critical enabler for realising the benefits of rolling out smart metering in Portsmouth Water's supply area. The increased data and analytics that the smart programme will deliver, including granular customer usage insight, is a crucial component in engaging our customer base to reduce demand and achieve our water savings.
Renewal: Initial implementation + 5 year term followed by option to renew for a further 5 year term.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-037537
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/020436-2023
- Current Stage
- Award
- All Stages
- Planning, Tender, Award
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
51 - Installation services (except software)
64 - Postal and telecommunications services
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48100000 - Industry specific software package
48333000 - Contact management software package
48444100 - Billing system
48445000 - Customer Relation Management software package
48480000 - Sales, marketing and business intelligence software package
48500000 - Communication and multimedia software package
48510000 - Communication software package
51000000 - Installation services (except software)
64210000 - Telephone and data transmission services
64216110 - Electronic data exchange services
72200000 - Software programming and consultancy services
72212445 - Customer Relation Management software development services
72227000 - Software integration consultancy services
72263000 - Software implementation services
72265000 - Software configuration services
72267000 - Software maintenance and repair services
72300000 - Data services
72415000 - World wide web (www) site operation host services
Notice Value(s)
- Tender Value
- £14,000,000 £10M-£100M
- Lots Value
- £14,000,000 £10M-£100M
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 17 Jul 20233 years ago
- Submission Deadline
- 30 Dec 2022Expired
- Future Notice Date
- 11 Nov 2022Expired
- Award Date
- 19 Jun 20233 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- Portsmouth Water
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- HAVANT
- Postcode
- PO9 1LG
- Postcode Area
- Portsmouth
- Country
- England
-
- Major Region (ITL 1)
- TLJ South East (England)
- Basic Region (ITL 2)
- TLJ3 Hampshire and Isle of Wight
- Small Region (ITL 3)
- TLJ35 South Hampshire
- Delivery Location
- TLJ South East (England)
-
- Local Authority
- Havant
- Electoral Ward
- Havant St Faith's
- Westminster Constituency
- Havant
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.