Notice Information
Notice Title
Outsourced Services
Notice Description
Crown Commercial Service, as the Authority, intends to put in place an agreement for the provision of outsourced contact centres and outsourced business services for use by Central Government and UK public sector bodies. The lotting structure of this framework will be determined as a result of the market engagement, but will include as a minimum... Lot 1 - Contact Centres Lot 2 - Business Process Services Further information is included in the Additional Information section VI.3.
Lot Information
Outsourced Contact Centres
The provision of full Contact Centre services, including the provision of skilled call handlers, project managers and full innovation and automation functionality provided through technology.
Business Process ServicesThe provision of outsourced Business Process Services, including - as a minimum - Payroll, HR, Finance and Source-to-Pay services.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0401f5
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/027631-2023
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
64 - Postal and telecommunications services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
48490000 - Procurement software package
64000000 - Postal and telecommunications services
64200000 - Telecommunications services
79000000 - Business services: law, marketing, consulting, recruitment, printing and security
79210000 - Accounting and auditing services
79211110 - Payroll management services
79500000 - Office-support services
79510000 - Telephone-answering services
79512000 - Call centre
79620000 - Supply services of personnel including temporary staff
98000000 - Other community, social and personal services
Notice Value(s)
- Tender Value
- £5,000,000,000 £1B-£10B
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 19 Sep 20232 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 18 Sep 2024Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- The Minister for the Cabinet Office acting through Crown Commercial Service
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LIVERPOOL
- Postcode
- L3 9PP
- Postcode Area
- Liverpool
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD7 Merseyside
- Small Region (ITL 3)
- TLD72 Liverpool
- Delivery Location
- Not specified
-
- Local Authority
- Liverpool
- Electoral Ward
- City Centre North
- Westminster Constituency
- Liverpool Riverside
Further Information
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.