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On Train Hospitality Services

ScotRail Trains Limited

This public procurement record has 5 releases in its history.

Award

04 Mar 2026 at 11:03

Award Notice
Award

03 Mar 2026 at 16:24

Award Notice
Award

15 Oct 2025 at 09:53

Award Notice
Tender

18 Sep 2024 at 11:24

Tender Notice
Tender

23 Oct 2023 at 08:27

Tender Notice
Summary of the contracting process

ScotRail Trains Limited is currently managing the procurement process for its "On Train Hospitality Services," which covers the provision of goods in the rail industry. This tender, classified under "Food, beverages, tobacco and related products," aims to engage suppliers for various hospitality services split into lots: food and drink provision, EPOS solutions, and a managed hospitality solution encompassing stock management. Although the tender status is "active," responses to the Pre-Qualification Questionnaire (PQQ) need to be submitted by the deadline of 12:00 on 15 November 2023, with subsequent stages being planned. ScotRail operates in the region of UKM, with the procurement process utilising a selective procurement method via a negotiated procedure that includes a prior call for competition.

This procurement offers significant opportunities for businesses involved in food and drink supply, catering services, and POS software development. Companies specialising in these areas can leverage this tender to expand their business by catering to ScotRail's specific hospitality needs, which require efficient management and delivery solutions for on-train services. Particularly, small and medium enterprises (SMEs) with innovative EPOS product offerings and efficient stock management services are well-positioned to compete, providing value through flexible solutions capable of meeting the dynamic needs of rail service operations in remote geographical locations. The tender's renewal options promise potential extension over future years, presenting long-term growth opportunities for successful suppliers.

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Notice Information

Notice Title

On Train Hospitality Services

Notice Description

ScotRail are tendering for suppliers to assist in the provision of our on train hospitality services. The requirement is split into 3 separate lots: 1: Food and Drink Provision to supply and deliver food and drink for on-train retailing. 2: EPOS Solutions including card payments and stock management services. 3: Managed solution, for the above services as well as stock management and depot services.

Lot Information

Managed Hospitality Solution

ScotRail are inviting prospective suppliers to bid for a managed hospitality service encompassing: the sourcing and delivery of food and drinks, managing food and drink stores / depots and waste, stock management, loading and maintaining trollies and providing an EPOS solution. For the avoidance of doubt; ScotRail staff would still sell / retail food and drink on board trains however the prospective supplier(s) would manage the backend supply.

Options: The supplier will be asked to provide prices for the potential purchase of additional EPOS devices and depot locations. Details will be provided at ITN stage.

Renewal: The initial term will be live from the award (anticipated February 2024) to 31 March 2026, with the option to extend for up to another 4 years.

EPOS Solution

ScotRail require a flexible software and hardware solution to ensure the continued efficiency of on train hospitality. ScotRail require an EPOS solution that will allow for ordering and payment on ScotRail train services, often taking payment in remote geographical locations. The current requirement is 80 EPOS devices / solutions for ScotRail staff with the option to purchase more (or decrease the number) over the lifetime of the contract.

Options: As well as the initial requirement detailed in the tender, ScotRail may wish to purchase additional EPOS devices / solutions over the course of the contract. A rate card should be provided and factored into the commercial submission as part of the ITN.

Renewal: The initial term will be from the award (anticipated February 2024) to 31 March 2026, with the option to extend for up to another 4 years.

Food and Drink Supplier

Supply and delivery of food and drinks products. ScotRail are looking to award to a supplier for the provision of food and drink products to be delivered to ScotRail managed sites.

Renewal: The anticipated initial term will be 2 years with the option to extend for a further 3 x 12 month periods.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-040e06
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/019372-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Negotiated procedure with prior call for competition
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

15 - Food, beverages, tobacco and related products

55 - Hotel, restaurant and retail trade services

72 - IT services: consulting, software development, Internet and support

CPV Codes

15000000 - Food, beverages, tobacco and related products

15980000 - Non-alcoholic beverages

55520000 - Catering services

72212110 - Point of sale (POS) software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
4 Mar 20265 months ago
Submission Deadline
18 Oct 2024Expired
Future Notice Date
Not specified
Award Date
13 Nov 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Proposed initial term is 2 years with the option to extend for a further 3 x 12 month periods. This contract may be re-tendered beyond these dates.

Notice Status

Tender Status
Cancelled
Lots Status
Cancelled
Awards Status
Active, Unsuccessful
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ScotRail Trains Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G2 6HQ
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Supplier Information

Number of Suppliers
2
Supplier Names

BFS Group Ltd T/A Bidfood

ECR Solutions

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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