Notice Information
Notice Title
Provision of a Call Monitoring and Alarm Receiving Centre to Respond to Community Alarm and Telecare Activations
Notice Description
Commencing 1st May 2024, North Ayrshire Council ("NAC") requires a supplier to manage all call monitoring and call receiving in response to community alarm activations from vulnerable service users in the community, and to respond appropriately to those calls. The Health and Social Care Partnership ("HSCP") has approximately 4,500 service users with community alarms installed in their homes, and each service user is also likely to have a number of additional peripheral technologies (e.g. fall detectors, smoke alarms etc). It is anticipated that there will be approximately 22000 - 24000 foreground alarm activations each month. The contract will be awarded using NACs standard conditions of contract for services.
Lot Information
Lot 1
NAC invites tenders for the provision of a call monitoring and alarm receiving centre to respond to community alarm and telecare activations as detailed in the Invitation to Tender ("ITT"). NAC currently have arrangements in place for this requirement until 30th April 2024 and therefore the requirement is being tendered. The resultant contract will be for a period of one year commencing 1st May 2024 until 30th April 2025 with the option to extend by up to 36 months (three years) until 30th April 2028. Extensions will be at the sole discretion of NAC and subject to satisfactory performance and funding.
Renewal: The anticipated start date is 1st May 2024 until 30th April 2025, with the option to extend by up to 36 months making the maximum contract end date 30th April 2028. Extensions will be at the sole discretion of NAC and subject to satisfactory performance and funding.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0415b6
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/013026-2024
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
33 - Medical equipments, pharmaceuticals and personal care products
35 - Security, fire-fighting, police and defence equipment
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
33195000 - Patient-monitoring system
35121700 - Alarm systems
79512000 - Call centre
79711000 - Alarm-monitoring services
Notice Value(s)
- Tender Value
- £1,176,000 £1M-£10M
- Lots Value
- £1,176,000 £1M-£10M
- Awards Value
- Not specified
- Contracts Value
- £1,368,900 £1M-£10M
Notice Dates
- Publication Date
- 22 Apr 20242 years ago
- Submission Deadline
- 15 Dec 2023Expired
- Future Notice Date
- Not specified
- Award Date
- 22 Apr 20242 years ago
- Contract Period
- 1 May 2024 - 30 Apr 2025 6-12 months
- Recurrence
- Contract will be re-tendered around 9 months before it expires, subject to the utilisation of any available extensions.
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- North Ayrshire Council
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- IRVINE
- Postcode
- KA12 8EE
- Postcode Area
- Kilmarnock
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM9 Southern Scotland
- Small Region (ITL 3)
- TLM93 North Ayrshire and East Ayrshire
- Delivery Location
- TLM93 North Ayrshire and East Ayrshire
-
- Local Authority
- North Ayrshire
- Electoral Ward
- Irvine South
- Westminster Constituency
- Central Ayrshire
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.