Notice Information
Notice Title
Telephony
Notice Description
Ofcom is running a market engagement exercise to discuss the Contact Centre Solutions. Ofcom is looking to engage with experienced Contact Centre Providers to help feed into the planning of procurement and contract for our future telephony services. Ofcom will procure a telephony solution that is resilient, secure, has call recording, call recording storage, retrieval, call routing, transcription capability, supervisor functionality including real time and historical reporting, real time wallboards and dashboards. Through this market engagement Ofcom is seeking to understand. * The different solutions available. * Developments in the marketplace since we last went out to tender. * How best to use AI technology in the delivery of our service. * Best practice in service management in this sector. * The impact of separating SIP trunking and contact centre elements of the contract. * Implementation and transition, integration timelines. * An understanding of cost models and implementation costs. For further information please contact us as per the instructions in this document.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-044862
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/008121-2024
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
32 - Radio, television, communication, telecommunication and related equipment
64 - Postal and telecommunications services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
32543000 - Telephone switchboards
64215000 - IP telephone services
79512000 - Call centre
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 14 Mar 20241 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 13 Mar 2024Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- OFCOM
- Contact Name
- Not specified
- Contact Email
- procurementnotice@ofcom.org.uk
- Contact Phone
- +44 2079813000
Buyer Location
- Locality
- LONDON
- Postcode
- SE1 9HA
- Post Town
- South East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI44 Lewisham and Southwark
- Delivery Location
- TLI London
-
- Local Authority
- Southwark
- Electoral Ward
- Borough & Bankside
- Westminster Constituency
- Bermondsey and Old Southwark
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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"description": "Telephony Contact Centre Solution Market Engagement Ofcom may run a procurement exercise for Telephony Contact Centre Solution, to be awarded to a single provider. The purpose of this Prior Information Notice is to inform interested service providers about Ofcom's plans and its requirements (see Market Engagement document for further information). The procurement will be undertaken in line with either the the Open or Restricted Procedure as set out in the Public Contracts Directive (and as implemented in the UK by the Public Contracts Regulations). When Ofcom is ready to tender a Contract Notice in the Find a Tender Service and seeks completed ITT / prequalification questionnaires to be submitted. This is a new opportunity and there is not set start date for this contract. This market engagement exercise will support Ofcom to build the business case, requirements and timeline for this project. Interested parties should express their interest via the Ofcom eTendering portal, hosted by BravoSolution at the following link: www.ofcom.bravosolution.co.uk The deadline for submission is 12 noon Friday 12 April 2024",
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