Notice Information
Notice Title
Customer Data Enhancement
Notice Description
Southern Water will shortly be going to market for Customer Data Enhancement services. This will likely be a 4 year contract with an option to extend for a further 4 years. Region/Network - Southern Water's region covers Kent, Sussex, Hampshire and Isle of Wight. The services the Service Provider will be asked to provide are as listed below: - Continuous management of Southern Water's (SW) Household Void property portfolio. - comparison of household property and customer data between SW and other Water Only Companies in SW's operating region. - Annual exercise designed to reduce Bad Debt - Continuous review of SWs property and customer data which has been subject to Home Move transactional processes - Ad-hoc data enhancement services, to be discussed with Service Provider in the field of Customer data Service provider shall provide an account manager or point of contact, who will be a single point of contact regarding commercial or transactional questions as well as any other issues or queries relating to the service. They will be in regular engagement with Southern Water and may be required to attend regular meetings and reviews.
Lot Information
Lot 1
Southern Water will shortly be going to market for Customer Data Enhancement services. This will likely be a 4 year contract with an option to extend for a further 4 years. Region/Network - Southern Water's region covers Kent, Sussex, Hampshire and Isle of Wight. The services the Service Provider will be asked to provide are as listed below: - Continuous management of Southern Water's (SW) Household Void property portfolio. - comparison of household property and customer data between SW and other Water Only Companies in SW's operating region. - Annual exercise designed to reduce Bad Debt - Continuous review of SWs property and customer data which has been subject to Home Move transactional processes - Ad-hoc data enhancement services, to be discussed with Service Provider in the field of Customer data Service provider shall provide an account manager or point of contact, who will be a single point of contact regarding commercial or transactional questions as well as any other issues or queries relating to the service. They will be in regular engagement with Southern Water and may be required to attend regular meetings and reviews.
Renewal: extension by up to 48 months
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-044ceb
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/009801-2024
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Negotiated procedure with prior call for competition
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
65 - Public utilities
72 - IT services: consulting, software development, Internet and support
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
48613000 - Electronic data management (EDM)
48614000 - Data-acquisition system
65000000 - Public utilities
72300000 - Data services
72314000 - Data collection and collation services
72316000 - Data analysis services
72322000 - Data management services
79342300 - Customer services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 26 Mar 20241 years ago
- Submission Deadline
- 23 Apr 2024Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- SOUTHERN WATER SERVICES LTD.
- Contact Name
- Tom Daniels
- Contact Email
- tom.daniels@southernwater.co.uk
- Contact Phone
- +44 1903264444
Buyer Location
- Locality
- WORTHING
- Postcode
- BN13 3NX
- Post Town
- Brighton
- Country
- England
-
- Major Region (ITL 1)
- TLJ South East (England)
- Basic Region (ITL 2)
- TLJ2 Surrey, East and West Sussex
- Small Region (ITL 3)
- TLJ27 West Sussex (South West)
- Delivery Location
- Not specified
-
- Local Authority
- Worthing
- Electoral Ward
- Northbrook
- Westminster Constituency
- Worthing West
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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