Award

Provision of a Cashless Catering System

PEMBROKESHIRE COUNTY COUNCIL

This public procurement record has 3 releases in its history.

Award

08 Jul 2025 at 14:09

Tender

27 Jan 2025 at 12:36

Planning

25 Apr 2024 at 14:43

Summary of the contracting process

The public procurement process described involves Pembrokeshire County Council, which sought to implement a Provision of a Cashless Catering System. The procurement focused on goods, particularly a point of sale (POS) software package, targeting educational institutions within Pembrokeshire, UK. The procurement underwent an open procedure, with the tender phase beginning on 27th January 2025 and concluding on 13th March 2025. The project that started as a planned initiative in 2024 is positioned in the 'Award' stage as of July 2025. The contract was awarded to Haven Systems Ltd and is valued at £398,379, signed on 26th June 2025, with the expectation of full system migration by 1st September 2025.

This procurement presents substantial opportunities for businesses specialising in POS software, catering services, and technology integration, particularly small and medium-sized enterprises (SMEs) like Haven Systems Ltd. Given the focus on innovation, system integration, and user experience, companies that offer robust, comprehensive solutions in educational technology and software systems are well-positioned to thrive in such initiatives. The option to purchase additional functionalities like Nutritional Analysis Software adds further scope for companies with expertise in software development and digital solutions tailored for educational environments.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Provision of a Cashless Catering System

Notice Description

Pembrokeshire County Council operates a centrally managed catering service. This service currently provides catering arrangements for 52 primary schools, 3 middle schools, 5 secondary schools, 1 special school and 1 pupil learning centre. In addition to its school settings the Council also has 2 mobile units which provide catering for outdoor events. Initially the Council is seeking tenders for the supply and installation of a centralised Cashless Catering system in all education settings and mobile units.

Lot Information

Lot 1

Initially the Council is seeking tenders for the supply and installation of a centralised Cashless Catering system in all education settings and mobile units. The new system must improve the management information in relation to the following: - Improved uptake of school meals in secondary schools. - A reduced risk of errors in ordering in each establishment. - A more stable and reliable system within schools, which will reduce queuing and improve the overall dining experience. - Improved monitoring by service management to drive down waste and costs. The successful supplier will be responsible for migrating Pembrokeshire County Council's existing data for pupils into the new system by no later than 1st September 2025

Options: Option to purchase Nutritional Analysis Software and Secondary and Middle School pre-order Software.

Renewal: up to 24 months

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-045534
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/038301-2025
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

48 - Software package and information systems

55 - Hotel, restaurant and retail trade services

72 - IT services: consulting, software development, Internet and support


CPV Codes

30142000 - Accounting machines and cash registers

48000000 - Software package and information systems

48110000 - Point of sale (POS) software package

48444000 - Accounting system

55512000 - Canteen management services

55520000 - Catering services

55524000 - School catering services

72514000 - Computer facilities management services

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£398,379 £100K-£500K

Notice Dates

Publication Date
8 Jul 20257 months ago
Submission Deadline
13 Mar 2025Expired
Future Notice Date
9 Jun 2024Expired
Award Date
25 Jun 20258 months ago
Contract Period
31 Aug 2025 - 31 Aug 2030 Over 5 years
Recurrence
At the end of the 5 years initial contract period or after 5 years if the extension option is utilised

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
PEMBROKESHIRE COUNTY COUNCIL
Contact Name
Not specified
Contact Email
donna.murphy@pembrokeshire.gov.uk
Contact Phone
+44 1437775905

Buyer Location

Locality
PEMBROKESHIRE
Postcode
SA61 1TP
Post Town
Swansea
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL42 South West Wales
Delivery Location
TLL14 South West Wales

Local Authority
Pembrokeshire
Electoral Ward
Haverfordwest: Castle
Westminster Constituency
Mid and South Pembrokeshire

Supplier Information

Number of Suppliers
1
Supplier Name

HAVEN SYSTEMS

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-045534-2025-07-08T15:09:37+01:00",
    "date": "2025-07-08T15:09:37+01:00",
    "ocid": "ocds-h6vhtk-045534",
    "description": "This tender will be run on eTenderwales Bravo Solution. In order to be considered for this tender you must submit via this portal. (WA Ref:153192)",
    "initiationType": "tender",
    "tender": {
        "id": "PROC/2324/154",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Provision of a Cashless Catering System",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48110000",
            "description": "Point of sale (POS) software package"
        },
        "mainProcurementCategory": "goods",
        "description": "Pembrokeshire County Council operates a centrally managed catering service. This service currently provides catering arrangements for 52 primary schools, 3 middle schools, 5 secondary schools, 1 special school and 1 pupil learning centre. In addition to its school settings the Council also has 2 mobile units which provide catering for outdoor events. Initially the Council is seeking tenders for the supply and installation of a centralised Cashless Catering system in all education settings and mobile units.",
        "value": {
            "amount": 500000,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "Initially the Council is seeking tenders for the supply and installation of a centralised Cashless Catering system in all education settings and mobile units. The new system must improve the management information in relation to the following: - Improved uptake of school meals in secondary schools. - A reduced risk of errors in ordering in each establishment. - A more stable and reliable system within schools, which will reduce queuing and improve the overall dining experience. - Improved monitoring by service management to drive down waste and costs. The successful supplier will be responsible for migrating Pembrokeshire County Council's existing data for pupils into the new system by no later than 1st September 2025",
                "status": "cancelled",
                "contractPeriod": {
                    "startDate": "2025-09-01T00:00:00+01:00",
                    "endDate": "2030-08-31T23:59:59+01:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "up to 24 months"
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": true,
                "options": {
                    "description": "Option to purchase Nutritional Analysis Software and Secondary and Middle School pre-order Software."
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "Core Functionality",
                            "type": "quality",
                            "description": "15"
                        },
                        {
                            "name": "System Integration",
                            "type": "quality",
                            "description": "11"
                        },
                        {
                            "name": "User Experience and Usability",
                            "type": "quality",
                            "description": "6"
                        },
                        {
                            "name": "Support and Maintenance",
                            "type": "quality",
                            "description": "6"
                        },
                        {
                            "name": "Contract Management",
                            "type": "quality",
                            "description": "4"
                        },
                        {
                            "name": "Innovation and Future Development",
                            "type": "quality",
                            "description": "3"
                        },
                        {
                            "name": "Desirable Requirements",
                            "type": "quality",
                            "description": "5"
                        },
                        {
                            "type": "price",
                            "description": "50"
                        }
                    ]
                }
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "55520000",
                        "description": "Catering services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "55524000",
                        "description": "School catering services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "48444000",
                        "description": "Accounting system"
                    },
                    {
                        "scheme": "CPV",
                        "id": "48110000",
                        "description": "Point of sale (POS) software package"
                    },
                    {
                        "scheme": "CPV",
                        "id": "30142000",
                        "description": "Accounting machines and cash registers"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72514000",
                        "description": "Computer facilities management services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "55512000",
                        "description": "Canteen management services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "48000000",
                        "description": "Software package and information systems"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKL14"
                    },
                    {
                        "region": "UKL14"
                    },
                    {
                        "region": "UKL14"
                    }
                ],
                "deliveryLocation": {
                    "description": "Pembrokeshire"
                },
                "relatedLot": "1"
            }
        ],
        "communication": {
            "futureNoticeDate": "2024-06-10T00:00:00+01:00"
        },
        "coveredBy": [
            "GPA"
        ],
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "https://etenderwales.bravosolution.co.uk/home.html",
        "documents": [
            {
                "id": "economic",
                "documentType": "economicSelectionCriteria"
            },
            {
                "id": "technical",
                "documentType": "technicalSelectionCriteria"
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2025-03-13T14:00:00Z"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ]
        },
        "awardPeriod": {
            "startDate": "2025-03-13T14:00:00Z"
        },
        "bidOpening": {
            "date": "2025-03-13T14:00:00Z"
        },
        "hasRecurrence": true,
        "recurrence": {
            "description": "At the end of the 5 years initial contract period or after 5 years if the extension option is utilised"
        }
    },
    "parties": [
        {
            "id": "GB-FTS-700",
            "name": "Pembrokeshire County Council",
            "identifier": {
                "legalName": "Pembrokeshire County Council"
            },
            "address": {
                "streetAddress": "County Hall, Haverfordwest",
                "locality": "Pembrokeshire",
                "region": "UKL14",
                "postalCode": "SA61 1TP",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "telephone": "+44 1437775905",
                "email": "donna.murphy@pembrokeshire.gov.uk",
                "faxNumber": "+44 1437776510",
                "url": "https://etenderwales.bravosolution.co.uk/home.html"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.pembrokeshire.gov.uk",
                "buyerProfile": "https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0255",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "REGIONAL_AUTHORITY",
                        "description": "Regional or local authority"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "09",
                        "description": "Education"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-111",
            "name": "High Court",
            "identifier": {
                "legalName": "High Court"
            },
            "address": {
                "streetAddress": "Royal Courts of Justice, The Strand",
                "locality": "London",
                "postalCode": "WC2A 2LL",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "telephone": "+44 2079477501"
            },
            "roles": [
                "reviewBody"
            ]
        },
        {
            "id": "GB-FTS-153778",
            "name": "Haven Systems Ltd",
            "identifier": {
                "legalName": "Haven Systems Ltd"
            },
            "address": {
                "streetAddress": "Vine Road, Johnston",
                "locality": "Haverfordwest",
                "region": "UKL14",
                "postalCode": "SA623NZ",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme"
            }
        }
    ],
    "buyer": {
        "id": "GB-FTS-700",
        "name": "Pembrokeshire County Council"
    },
    "language": "en",
    "awards": [
        {
            "id": "038301-2025-PROC/2324/154-1",
            "relatedLots": [
                "1"
            ],
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-153778",
                    "name": "Haven Systems Ltd"
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "038301-2025-PROC/2324/154-1",
            "awardID": "038301-2025-PROC/2324/154-1",
            "status": "active",
            "value": {
                "amount": 398379,
                "currency": "GBP"
            },
            "dateSigned": "2025-06-26T00:00:00+01:00"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "relatedLot": "1",
                "value": 1
            },
            {
                "id": "2",
                "measure": "smeBids",
                "relatedLot": "1",
                "value": 1
            },
            {
                "id": "3",
                "measure": "foreignBidsFromEU",
                "relatedLot": "1",
                "value": 1
            },
            {
                "id": "4",
                "measure": "foreignBidsFromNonEU",
                "relatedLot": "1",
                "value": 0
            },
            {
                "id": "5",
                "measure": "electronicBids",
                "relatedLot": "1",
                "value": 1
            }
        ]
    }
}