Planning

Electronic Call Monitoring System Notice

STOKE ON TRENT CITY COUNCIL

This public procurement record has 1 release in its history.

Planning

12 Mar 2025 at 14:48

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Stoke on Trent City Council is planning to procure an Electronic Call Monitoring System, falling under the goods category. This initiative, located in Stoke-on-Trent, UK, is currently in the planning stage. The procurement process is scheduled to begin in March 2025, with the contract expected to start on 1st October 2025 and run until 30th September 2030. The preliminary market engagement notice was published on 12th March 2025, and businesses interested in this opportunity should note the key dates and deadlines, including a future notice expected by 29th April 2025.

This tender offers substantial growth opportunities for businesses specialising in digital care solutions and patient-monitoring systems. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) will be particularly well-suited to compete for this contract. Companies that can provide innovative electronic call monitoring with capabilities for digital care planning, alerts, and integration with systems like Liquid Logic will find this procurement beneficial. Engaging with Stoke on Trent City Council will enable businesses to showcase their technological advancements and support the council’s high standards in service delivery. For further discussions, companies can reach out to Deon Wynter at Stoke on Trent City Council.

How relevant is this notice?

Notice Information

Notice Title

Electronic Call Monitoring System Notice

Notice Description

Stoke-on-Trent City Council are preparing to initiate a procurement process for the future provision of services for Electronic Call Monitoring for Enablement. Electronic call monitoring system provides home care agencies with the ability to record the times, locations and activities of all care worker visits, giving assurance that no visits were missed and helping to safeguard both clients and staff. Our internal service is currently supporting clients overall, each of whom have access to emergency response and support services delivered between 7am-10.30pm, 365 days of the year. We require a system that; * monitors and schedules calls * offers digital care planning, provides alerts to inform us of any issues with the carer * Stores information relating to the client and staff. Training, Skills mix for each staff to ensure they are trained to attend the adults needs. * Can interface with Liquid Logic * Provides the licenses, with an adequate number of people who will need access The council wishes to continue fulfilling its current services to the same high standard, though recognises the need to engage with the innovative providers within the market to better understand the wider offer which may be available in an ever-developing digital service area. If you are interested in any further discussions regarding this notice, please contact Deon.Wynter@stoke.gov.uk, with the reference 'Electronic Call Monitoring System Notice' where additional details can be discussed.

Planning Information

Estimated contract start date from 01/10/2025

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04ec3d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/009024-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

33 - Medical equipments, pharmaceuticals and personal care products

48 - Software package and information systems

63 - Supporting and auxiliary transport services; travel agencies services

CPV Codes

33195000 - Patient-monitoring system

48518000 - Emulation software package

63000000 - Supporting and auxiliary transport services; travel agencies services

Notice Value(s)

Tender Value
£285,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 Mar 20259 months ago
Submission Deadline
Not specified
Future Notice Date
29 Apr 2025Expired
Award Date
Not specified
Contract Period
30 Sep 2025 - 30 Sep 2030 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
STOKE ON TRENT CITY COUNCIL
Contact Name
Jamie Rowlands
Contact Email
categorymanagement@stoke.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
STOKE-ON-TRENT
Postcode
ST4 1HH
Post Town
Stoke-on-Trent
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG23 Stoke-on-Trent
Delivery Location
TLJ South East (England)
Local Authority
Stoke-on-Trent
Electoral Ward
Hartshill Park & Stoke
Westminster Constituency
Stoke-on-Trent Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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