Notice Information
Notice Title
Outsourced Services
Notice Description
This framework is for the provision of a range of outsourced business services including contact centres, process administration, HR, Payroll, Procurement and Financial Administration.
Lot Information
Citizen Experience
Provides flexible and scalable fully outsourced contact centre services, inclusive of inbound and outbound contact capabilities for the public sector. You can access services such as: * provision of information, products and services * sending information to other citizens and industry The agreement covers new and innovative ways of accessing contact centre services including, but not limited to: * web chat * social media * online services * voice/agent contact Organisations can also access Transformation Consultancy if they need support with transforming and modernising their interactions with citizens and industry. Transformational Consultancy is only available as part of the service as a whole. There is an optional service of Process Administration.
Business ServicesProvides specialist support for the outsourcing of common back office functions including: * Human Resources (HR) * Financial Administration * Payroll * Procurement
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-04ed73
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/061553-2025
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Large, SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
64 - Postal and telecommunications services
79 - Business services: law, marketing, consulting, recruitment, printing and security
98 - Other community, social and personal services
-
- CPV Codes
48490000 - Procurement software package
64000000 - Postal and telecommunications services
64200000 - Telecommunications services
79000000 - Business services: law, marketing, consulting, recruitment, printing and security
79210000 - Accounting and auditing services
79211110 - Payroll management services
79500000 - Office-support services
79510000 - Telephone-answering services
79512000 - Call centre
79620000 - Supply services of personnel including temporary staff
98000000 - Other community, social and personal services
Notice Value(s)
- Tender Value
- £5,000,000,000 £1B-£10B
- Lots Value
- £5,000,000,000 £1B-£10B
- Awards Value
- £2,500,000,000 £1B-£10B
- Contracts Value
- £2,500,000,000 £1B-£10B
Notice Dates
- Publication Date
- 2 Oct 20254 months ago
- Submission Deadline
- 30 Apr 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 21 Sep 20255 months ago
- Contract Period
- 1 Oct 2025 - 1 Oct 2029 4-5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CROWN COMMERCIAL SERVICE
- Contact Name
- Not specified
- Contact Email
- supplier@crowncommercial.gov.uk
- Contact Phone
- +44 3454102222
Buyer Location
- Locality
- LIVERPOOL
- Postcode
- L3 9PP
- Post Town
- Liverpool
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD7 Merseyside
- Small Region (ITL 3)
- TLD72 Liverpool
- Delivery Location
- Not specified
-
- Local Authority
- Liverpool
- Electoral Ward
- City Centre North
- Westminster Constituency
- Liverpool Riverside
Supplier Information
- Number of Suppliers
- 27
- Supplier Names
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/061553-2025
2nd October 2025 - Contract details notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/058554-2025
22nd September 2025 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/017578-2025
29th April 2025 - Tender notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/016787-2025
24th April 2025 - Tender notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/009501-2025
14th March 2025 - Tender notice on Find a Tender
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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},
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}
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},
{
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},
{
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}
},
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},
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}
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},
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}
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