Notice Information
Notice Title
IT Service Management (ITSM) Platform
Notice Description
Ordnance Survey (OS) is Great Britain's National Mapping Service, providing the trusted location data that underpins everyday life. From transport and utilities to housing and logistics, our data supports critical infrastructure, public services, and economic growth. OS also supports the nation getting outside with the award-winning OS Maps app and other OS products, including guidebooks and physical products. OS maintains the National Map, a vast database of over 600 million geospatial features, updated 20,000 times a day. Our expertise in location intelligence helps businesses, government, and communities make smarter decisions - whether planning sustainable cities, managing climate risks, or improving connectivity - because everything happens somewhere. As part of the Department for Science, Innovation and Technology (DSIT), we are driving the future of geospatial insights, ensuring Britain remains a leader in location data, and enabling a better-connected, more efficient, and resilient nation. This contract has been awarded to Alemba Limited to provide an IT Service Management Tool to help the organisation manage the delivery of IT services to support internal staff, external suppliers and OS customers. The contract is for an initial two years with 3 optional 12-month extensions.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-04fc4b
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/010110-2026
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Selective
- Procurement Method Details
- Competitive flexible procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large, SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
30 - Office and computing machinery, equipment and supplies except furniture and software packages
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
30211300 - Computer platforms
48000000 - Software package and information systems
48445000 - Customer Relation Management software package
48510000 - Communication software package
48517000 - IT software package
48900000 - Miscellaneous software package and computer systems
72212445 - Customer Relation Management software development services
Notice Value(s)
- Tender Value
- £750,000 £500K-£1M
- Lots Value
- £750,000 £500K-£1M
- Awards Value
- £498,484 £100K-£500K
- Contracts Value
- £498,484 £100K-£500K
Notice Dates
- Publication Date
- 4 Feb 20262 weeks ago
- Submission Deadline
- 2 May 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 2 Sep 20255 months ago
- Contract Period
- 5 Oct 2025 - 28 Sep 2027 1-2 years
- Recurrence
- 2030-01-08
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- ORDNANCE SURVEY LIMITED
- Contact Name
- Vicki Walton
- Contact Email
- vicki.walton@os.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- SOUTHAMPTON
- Postcode
- SO16 0AS
- Post Town
- Southampton
- Country
- England
-
- Major Region (ITL 1)
- TLJ South East (England)
- Basic Region (ITL 2)
- TLJ3 Hampshire and Isle of Wight
- Small Region (ITL 3)
- TLJ36 Central Hampshire
- Delivery Location
- Not specified
-
- Local Authority
- Test Valley
- Electoral Ward
- Chilworth, Nursling & Rownhams
- Westminster Constituency
- Romsey and Southampton North
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/010110-2026
4th February 2026 - Contract details notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/009917-2026
4th February 2026 - Contract details notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/055113-2025
9th September 2025 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/012642-2025
2nd April 2025 - Tender notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/012638-2025
2nd April 2025 - Tender notice on Find a Tender -
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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