Planning

Contact Centre Platform

NOTTINGHAMSHIRE COUNTY COUNCIL

This public procurement record has 1 release in its history.

Planning

21 May 2025 at 19:51

Summary of the contracting process

Nottinghamshire County Council is planning a procurement process for a Contact Centre Platform, currently in the planning stage, with key communication scheduled for September 15, 2026. This procurement is classified under the industry categories of IT services, software, and telecommunication equipment. The delivery addresses cover several UK regions, including UKC, UKD, UKE, UKF, UKG, UKH, UKI, UKJ, and UKK, with a contract period intended from September 16, 2028, to September 15, 2033. The procurement is being conducted as a "goods" category under the legal framework of the UK Public Procurement Act 2023.

This planned procurement presents substantial growth opportunities for businesses specialising in IT services, software development, and telecommunication equipment. Companies with capabilities in delivering comprehensive contact centre solutions will find this tender particularly suitable, given the extensive geographical coverage and the strategic infrastructure needs specified. Businesses with innovative IT solutions and consulting expertise may gain a competitive edge by participating in this process, aligning with the council's push toward enhanced communication and support systems.

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Notice Title

Contact Centre Platform

Notice Description

NCC Contact Centre Platform

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-051c62
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/024404-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support


CPV Codes

32000000 - Radio, television, communication, telecommunication and related equipment

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 May 20259 months ago
Submission Deadline
Not specified
Future Notice Date
15 Sep 20267 months to go
Award Date
Not specified
Contract Period
15 Sep 2028 - 15 Sep 2033 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NOTTINGHAMSHIRE COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NOTTINGHAM
Postcode
NG2 7QP
Post Town
Nottingham
Country
England

Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF16 South Nottinghamshire
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England)

Local Authority
Rushcliffe
Electoral Ward
Trent Bridge
Westminster Constituency
Rushcliffe

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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