Award

A Framework Agreement for the Supply and Maintenance of Telecare Equipment

NORTH HERTFORDSHIRE DISTRICT COUNCIL

This public procurement record has 4 releases in its history.

Award

05 Nov 2025 at 11:30

Award

24 Oct 2025 at 10:23

Award

24 Oct 2025 at 10:10

Tender

31 Jul 2025 at 11:59

Summary of the contracting process

North Hertfordshire District Council has completed the procurement process for a comprehensive Framework Agreement titled "A Framework Agreement for the Supply and Maintenance of Telecare Equipment." This initiative addresses the needs of over 9000 service users within Hertfordshire, UK, aiming to provide high-quality assistive technology solutions both at home and away. The procurement falls under the "goods" and "services" categories and has been executed using an open procedure. The process is divided into three lots, focusing on home and hospital discharge solutions, away from home services, and technologies for users with complex needs. The latest award was documented on 5th November 2025, marking the completion of the procurement stage, with contracts commencing on 18th November 2025 for a term lasting until 17th November 2029.

This tender presents significant opportunities for businesses, especially those specialising in assistive technologies and health services. Companies like CAREIUM UK LIMITED and CHIPTECH INTERNATIONAL LIMITED, which participated in the tender, are ideally positioned to leverage this framework to expand their influence in the UK market. The framework agreement allows for multiple suppliers, creating opportunities for both large-scale organisations and SMEs. Enterprises focusing on alarm systems, monitoring services, and devices for the disabled can find growth potential by aligning with the contract's requirements and delivering innovative solutions. Additionally, organisations with VCSE (Voluntary, Community, and Social Enterprise) status can enhance their engagement through initiatives focusing on social value, further amplifying their business and social impact.

How relevant is this notice?

Notice Information

Notice Title

A Framework Agreement for the Supply and Maintenance of Telecare Equipment

Notice Description

[Administrative correction and re-issue of assessment summaries This Contract Award Notice replaces and supersedes the notices originally published under identifiers 2025/S 000-068119 (11:23 a.m., 24 October 2025) and 2025/S 000-068105 (11:10 a.m., 24 October 2025). Following an informal supplier challenge during the initial standstill period, the Council reviewed the Social Value evaluation for Lot 3 with its external evaluator, the Social Value Portal (SVP). That review identified a minor administrative error within SVP's internal quality-control process. The issue has now been corrected, and the Council has re-issued updated Assessment Summaries to all bidders to ensure transparency and equal treatment. This notice is therefore being republished to reflect the corrected evaluation record. In accordance with sections 50 and 51 of the Procurement Act 2023, publication of this notice commences a new mandatory standstill period of eight (8) working days, beginning with the date of publication. The Council will not enter into any contract before the end of that period.] North Hertfordshire District Council requires high quality assistive technology solutions to support people to establish, maintain or regain independence both in and away from their home setting, increasing successful early supported discharges from hospital, supporting people to maintain personal safety, to build confidence and to improve their physical and mental wellbeing. North Hertfordshire District Council's Herts Careline service works in partnership with Hertfordshire County Council to supply, maintain and monitors alarms for over 9000 service users across Hertfordshire. Of these users, approximately 5000 sites have assistive technology to support users with complex needs. Additionally, 500 users utilise our away service, taking technology out of the home with them in Hertfordshire and beyond. On average, our team of technicians complete 150 new installations each month. Herts Careline provides plug and play alarm kits to twenty (20) hospitals and professional services to support early discharge in Hertfordshire. The Council intends to procure a multi-supplier Framework Agreement divided into three Lots. The Lots are defined as follows: Lot 1: Solutions for Assistive Technologies Service at Home and Hospital Discharge Lot 2: Solutions for Assistive Technologies Service Away from Home Lot 3: Solutions for Assistive Technologies for Users with Complex Needs

Lot Information

Solutions for Assistive Technologies Service at Home and Hospital Discharge

This lot focuses on providing assistive technology solutions for Herts Careline's 'community alarm and pendant' and 'hospital discharge' services to enable service users to leave hospital earlier and to live independently at home. This equipment must be easy to use so users are confident with it in the event of an emergency, when they need to raise an alarm to get help. a. Estimated Service Users per Annum: 1,400 b. This solution is for Herts Careline's 'community alarm and pendant' and 'hospital discharge' service. i. The solution must have a simple installation set-up to facilitate self-installation by service users or their contacts after having received the equipment upon discharge from hospital or via the post. ii. On/off switch must be easily accessible for users with limited dexterity and poor eyesight. c. Desired feature: button on the main device to prompt linked pendants to sound a chirp to help users find lost equipment.

Solutions for Assistive Technologies Service Away from Home

This lot is designed for Herts Careline's 'away' service, which supports mobile users with an emergency alarm while they are away from home such as visiting their local shops, walking in the countryside or travelling on public transport. The equipment must be discrete, light weight and easy to access during an emergency. a. Estimated Service Users per Annum: 150 b. This solution is for Herts Careline's 'away' service which allows users to raise an emergency alarm away from their home. i. This solution must support service users by providing voice connectivity and locational data to the ARC over a secure connection with the service user. ii. This solution must have falls detection to automatically trigger an alarm in the event of detecting a fall. Additionally, the service user must be able to raise an alert to the ARC when a button is pressed. The resultant alert must open a speech channel and issue the ARC with the location of the device. iii. This solution must be powered suitably to support users being away from home for long durations of time, its battery must be easily rechargeable, and each charge must have a battery life of at least 14 days. iv. This solution must be light weight, non-cumbersome and easy to wear. c. Desired feature: optional Geo Fence feature that can be activated if required. d. Desired feature: device senses if it is being worn/carried and it is identifiable when it is or is not in active use. e. Desired feature: function to remotely prompt the device to sound a chirp to help users find lost equipment. f. Desired feature: battery percentage is available for the service user.

Solutions for Assistive Technologies for Users with Complex Needs

This lot addresses the complex needs of Herts Careline's 'home' service users. The solutions must be robust and tamper resistant, so equipment is not easily disabled or broken. Sensors must be customisable, facilitating bespoke configurations based on individual assessment so equipment can be fine tuned to support users to live independently. Both environmental and personal sensors must be compatible with this solution, so a holistic solution can be deployed for users with a wide range of fluctuating needs. a. Estimated Service Users per Annum: 1,200 b. This solution is for Hert's Careline 'home' service for users with complex needs, requiring additional telecare to support the user's independence at home. i. This solution must have tamper-resistant features to prevent unauthorised access or tampering. ii. This solution must be adjustable and customisable to accommodate individual user preferences and specific needs including those with cognitive impairment and learning disability. iii. This solution must pair peripheral devices quickly and reliably to enable an efficient installation process. c. Desired feature: button on the main device to prompt linked pendants to sound a chirp to help users find lost equipment.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-056a27
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/071190-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

33 - Medical equipments, pharmaceuticals and personal care products

35 - Security, fire-fighting, police and defence equipment

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services

98 - Other community, social and personal services


CPV Codes

33196200 - Devices for the disabled

35121700 - Alarm systems

79711000 - Alarm-monitoring services

85000000 - Health and social work services

85100000 - Health services

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
£3,040,000 £1M-£10M
Lots Value
£3,040,000 £1M-£10M
Awards Value
£3,040,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
5 Nov 20251 months ago
Submission Deadline
26 Aug 2025Expired
Future Notice Date
Not specified
Award Date
22 Oct 20251 months ago
Contract Period
18 Nov 2025 - 17 Nov 2029 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active, Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTH HERTFORDSHIRE DISTRICT COUNCIL
Contact Name
Not specified
Contact Email
procurement.team@north-herts.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LETCHWORTH GARDEN CITY
Postcode
SG6 3JF
Post Town
Stevenage
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH26 North and East Hertfordshire
Delivery Location
Not specified

Local Authority
North Hertfordshire
Electoral Ward
Letchworth South West
Westminster Constituency
North East Hertfordshire

Supplier Information

Number of Suppliers
3
Supplier Names

CAREIUM

CHIPTECH INTERNATIONAL

LEGRAND ELECTRIC

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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                    "amount": 1840000,
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                "description": "North Hertfordshire District Council uses an E-Tendering system (In-Tend). Tenders must be returned through the Supply Hertfordshire Portal at the following website: Supply Hertfordshire Electronic Tendering Site - Home You must be registered on this website to respond. If you are already registered' you will not need to register again, simply use your existing username and password. Please note that there is a password reminder link on the homepage. Please ensure that you follow any instruction provided to you here. If you experience any technical difficulties, please contact the Intend Helpdesk on 0845 557 8079 or by email support@in-tend.com",
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