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Managed Debt Collection Services

Crown Commercial Service

This public procurement record has 16 releases in its history.

PlanningUpdate

25 Aug 2026 at 10:03

UK2 - Preliminary Market Engagement Notice
PlanningUpdate

20 Aug 2026 at 12:26

UK2 - Preliminary Market Engagement Notice
PlanningUpdate

26 May 2026 at 16:30

UK2 - Preliminary Market Engagement Notice
PlanningUpdate

26 May 2026 at 11:25

UK2 - Preliminary Market Engagement Notice
PlanningUpdate

20 May 2026 at 08:39

UK1 - Pipeline Notice
PlanningUpdate

13 Apr 2026 at 16:20

UK2 - Preliminary Market Engagement Notice
PlanningUpdate

09 Apr 2026 at 08:33

UK1 - Pipeline Notice
PlanningUpdate

12 Dec 2025 at 09:52

UK1 - Pipeline Notice
PlanningUpdate

04 Dec 2025 at 11:32

UK1 - Pipeline Notice
PlanningUpdate

04 Dec 2025 at 11:28

UK1 - Pipeline Notice
PlanningUpdate

04 Dec 2025 at 09:14

UK1 - Pipeline Notice
PlanningUpdate

20 Nov 2025 at 16:11

UK1 - Pipeline Notice
PlanningUpdate

20 Nov 2025 at 16:09

UK1 - Pipeline Notice
Planning

27 Oct 2025 at 14:06

UK2 - Preliminary Market Engagement Notice
Planning

27 Oct 2025 at 13:12

UK2 - Preliminary Market Engagement Notice
Planning

04 Sep 2025 at 12:17

UK1 - Pipeline Notice
Summary of the contracting process

The Government Commercial Agency intends to establish a UK-wide Managed Debt Collection Services framework for central government buyers, working with HMRC. The appointed managed service provider will manage debt collection through its own operations and/or subcontractors, using a panel of FCA-regulated debt collection agencies with specialist debt-management capabilities. Services will focus on desk-based collection and arranging repayment of outstanding debts. The provider will use data to develop debt-recovery strategies and monitor performance, while helping buyers collect debts sustainably and fairly, including identifying and treating vulnerable consumers ethically. Potential additional services include litigation, auctioneer services and international debt collection. Delivery may cover the UK, Crown Dependencies, British Overseas Territories and other listed overseas territories.

This procurement is at the planning stage: the buyer has stated an intention to procure and has not yet invited tenders. It is expected to use a competitive framework agreement, with one planned lot. The buyer’s current expectation is that the tender notice will be published on 15 October 2026. The planned contract period is from 31 March 2027 to 30 March 2030, with a possible extension to 30 March 2031; renewal is envisaged. The estimated value is £500 million excluding VAT, or £600 million including VAT, and is above the relevant threshold. The lot is marked as suitable for SMEs. The final service scope will be shaped through customer and market engagement, including an initial session and further discussions with interested suppliers.

This will suit managed-service providers, debt collection businesses and specialist financial services firms able to coordinate large-scale desk-based recovery operations. Strong candidates are likely to include FCA-regulated debt collection agencies, or providers with established access to a compliant panel of such agencies. Relevant capability includes designing data-led recovery strategies, performance monitoring, sustainable repayment arrangements and ethical treatment of vulnerable consumers. Providers offering litigation, auctioneer services or international debt collection may also be well placed if these services remain within the final scope. The framework is intended to accommodate subcontracting and is explicitly suitable for SMEs, so smaller specialist firms may prepare to participate directly or as delivery partners. Businesses should use the engagement period to test the proposed service model and demonstrate innovative, fair recovery approaches.

How relevant is this notice?

Notice Information

Notice Title

Managed Debt Collection Services

Notice Description

The establishment of a framework for Managed Debt Collection Services using a Managed Service Provider (MSP). The MSP will manage a panel of FCA regulated Debt Collection Agencies (DCAs) who have specialist capabilities in debt management. The DCAs offer desk based collection services to arrange repayment of outstanding debts. The MSPs will use data to create debt recovery strategies and monitor performance. The MSP will work with buyers to ensure debt is collected sustainably and fairly, including identification and ethical treatment of vulnerable consumers. Envisaged scope of services: * Managed Service: The Supplier will provide comprehensive management of all debt collection activities via their own operations and/or subcontractors. * Optional Services: The Supplier may be required to offer access to additional services, including but not limited to: * Litigation * Auctioneer Services * International DCA Collections The confirmed scope of this framework will be determined as a result of the market and customer engagement.

Planning Information

GCA in conjunction with HMRC will be hosting an initial Pre Market Engagement session to share with the market the outline plans for the updated Managed Collection Services framework. This framework is being tendered on a standalone basis following the removal of the service from the Debt Resolution Services 2 framework which is currently in procurement. The session will give an overview of the requirements and invite feedback (commercially confidential where appropriate) to assist shaping the service offering from the most innovative solutions in the market to ensure maximum value for the nation throughout the life of the framework. The initial webinar will take place at 11am on 6 November 2025. Further sessions with interested parties and more in depth market engagement sessions will follow. Please email managedcollectionsprocurement@gca.gov.uk to express an interest in the market engagement and to receive further details.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-059404
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/080679-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

71 - Architectural, construction, engineering and inspection services

75 - Administration, defence and social security services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

66171000 - Financial consultancy services

71621000 - Technical analysis or consultancy services

75112000 - Administrative services for business operations

75120000 - Administrative services of agencies

75130000 - Supporting services for the government

75131000 - Government services

79200000 - Accounting, auditing and fiscal services

79400000 - Business and management consultancy and related services

79410000 - Business and management consultancy services

79411000 - General management consultancy services

79412000 - Financial management consultancy services

79720000 - Investigation services

79721000 - Detective agency services

79940000 - Collection agency services

79994000 - Contract administration services

Notice Value(s)

Tender Value
£500,000,000 £100M-£1B
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
25 Aug 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
15 Oct 20262 months to go
Award Date
Not specified
Contract Period
31 Mar 2027 - 30 Mar 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Crown Commercial Service
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Postcode Area
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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