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TFGM TravelSafe Support and Enforcement Officer Requirement

Transport for Greater Manchester

This public procurement record has 5 releases in its history.

TenderCancellation

25 Aug 2026 at 11:55

UK12 - Procurement Termination Notice
Award

22 Jul 2026 at 18:12

UK6 - Contract Award Notice
TenderUpdate

13 Nov 2025 at 09:47

UK4 - Tender Notice
Tender

13 Nov 2025 at 08:39

UK4 - Tender Notice
Planning

08 Sep 2025 at 17:20

UK3 - Planned Procurement Notice
Summary of the contracting process

Transport for Greater Manchester procured TravelSafe Support and Enforcement Officer services for the Bee Network. The requirement covered passenger and staff safety, revenue protection and bus revenue inspection activity, alongside TfGM’s wider security needs. This included static guarding at sites, security support for high-risk events and the deployment of customer-focused personnel on a 24/7 basis, with staffing levels varying according to service requirements. The appointed contractor was expected to work closely with TfGM’s TravelSafe Operations Manager on daily tasking, deployments, relevant tactics and partnership opportunities. The work was to be delivered across Greater Manchester. The requirement also included guard, surveillance and public security services, with associated security and surveillance equipment classified under CPV codes 79713000 and 79714000.

This was an above-threshold, open competition using a competitive flexible procedure, with an accelerated timetable. Bids were due by 10 December 2025 at 16:00, and the award decision period ended on 20 March 2026. One lot was evaluated on cost at 40%, quality at 50% and social value at 10%; three valid bids were received. Churchill Contract Services was selected on 22 July 2026 at an awarded value of £71,000,000 excluding VAT, or £82,500,000 including VAT. The intended contract period was 1 September 2026 to 1 September 2033, with possible extensions to 1 September 2037. TfGM abandoned the procurement on 24 August 2026, before contract award, so no contract was made under this exercise.

This outcome indicates a substantial, multi-service security requirement combining 24/7 operational staffing, static guarding, event security, passenger and staff protection, revenue inspection and surveillance across a transport network. A credible future competitor would need the capacity to mobilise and manage a large, flexible workforce, maintain service continuity at varying deployment levels and coordinate closely with a transport authority’s operations team. Relevant experience in public transport security, revenue protection, enforcement support, guarding and high-risk events would be important. Suppliers should also be able to demonstrate strong service quality, customer-facing performance and practical social value delivery, since quality carried greater evaluation weight than cost and social value formed a separate part of the assessment. The requirement was suitable for SMEs, although all three final bidders were large organisations.

How relevant is this notice?

Notice Information

Notice Title

TFGM TravelSafe Support and Enforcement Officer Requirement

Notice Description

This contract award is intended to fulfil: * TfGM's general security requirements incl. static guarding at sites * Provision of security support for high-risk events, and * The TravelSafe Support and Enforcement Officer (TSEO) service The TSEO service will deliver a range of activities to support passenger and staff safety across the Bee Network. The role includes protection of revenue and performing revenue inspection activity on bus. The contractor would be required to supply high calibre, customer-centric personnel on a 24/7 basis, level of which will vary dependent on levels of service provision. It is expected that the awarded supplier will work closely, on a day-to-day basis, with the TfGM TravelSafe Operations Manager, this is designed to guide and inform TSEO taskings and deployments, use of relevant tactics and access wider partnership opportunities. The estimated total value for this contract was published at PS80,500,00 at tender notice stage.

Lot Information

Lot 1

Options: Option to purchase further services to accommodate any changes in TFGM requirements for TSEO or static guard services including, but not limited to, one-off events.

Renewal: 7+3+1 year duration

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-059632
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/080784-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

35 - Security, fire-fighting, police and defence equipment

75 - Administration, defence and social security services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

32344210 - Radio equipment

35000000 - Security, fire-fighting, police and defence equipment

35120000 - Surveillance and security systems and devices

75240000 - Public security, law and order services

79713000 - Guard services

79714000 - Surveillance services

Notice Value(s)

Tender Value
£67,083,333 £10M-£100M
Lots Value
£67,083,333 £10M-£100M
Awards Value
£71,000,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
25 Aug 20262 days ago
Submission Deadline
10 Dec 2025Expired
Future Notice Date
15 Oct 2025Expired
Award Date
22 Jul 20261 months ago
Contract Period
1 Sep 2026 - 1 Sep 2033 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Cancelled

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Transport for Greater Manchester
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M1 3BG
Postcode Area
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLD3 Greater Manchester
Local Authority
Manchester
Electoral Ward
Piccadilly
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

CHURCHILL CONTRACT SERVICES LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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