Notice Information
Notice Title
Telephony Systems Support & Maintenance and Software Assurance
Notice Description
This contract is for the renewal of the support, maintenance and software assurance services for the Council's telephony system.
Procurement Information
These additional / repeat goods and services, to be provided by the existing supplier, are critical to the efficient and effective operation of the Council. A change in supplier would result in the Council receiving goods and services that are different from the existing solution. In terms of implementation, operation, and maintenance there would be a number of technical reasons which would make a switch to any other solution disproportionately difficult to achieve. The solution integrates with several other embedded solutions. To implement a new solution would cause significant disruption and risk and availability of resource to establish these integrations and deliver an effective solution overall. A change in software would also result in significant additional training for back-office staff being required, leading to a potential risk of disruption.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-061313
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/009610-2026
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- UK6 - Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Direct
- Procurement Method Details
- Direct award
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
32 - Radio, television, communication, telecommunication and related equipment
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
32000000 - Radio, television, communication, telecommunication and related equipment
48000000 - Software package and information systems
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- £350,000 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 3 Feb 20262 weeks ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 30 Jan 20263 weeks ago
- Contract Period
- 1 Apr 2026 - 31 Mar 2028 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Pending
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- EAST RIDING OF YORKSHIRE COUNCIL
- Contact Name
- Lee Phipps
- Contact Email
- lee.phipps@eastriding.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- BEVERLEY
- Postcode
- HU17 9BA
- Post Town
- Hull
- Country
- England
-
- Major Region (ITL 1)
- TLE Yorkshire and The Humber
- Basic Region (ITL 2)
- TLE1 East Yorkshire and Northern Lincolnshire
- Small Region (ITL 3)
- TLE12 East Riding of Yorkshire
- Delivery Location
- Not specified
-
- Local Authority
- East Riding of Yorkshire
- Electoral Ward
- St Mary's
- Westminster Constituency
- Beverley and Holderness
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/009610-2026
3rd February 2026 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/008498-2026
30th January 2026 - Transparency notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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