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NHS Urgent & Emergency Care (UEC) Managed Telephony Services

NHS England

This public procurement record has 2 releases in its history.

Planning

14 Jul 2026 at 16:35

UK2 - Preliminary Market Engagement Notice
Planning

17 Feb 2026 at 10:47

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

NHS England is currently in the planning phase of procuring NHS Urgent & Emergency Care Managed Telephony Services. This procurement process involves a multi-supplier engagement session aimed at informing market participants about the scope and requirements of potential telephony infrastructure services for NHS 111, 119, and 999. The industry category is telecommunications services, and the process covers services like telephone network maintenance and cloud-based contact centre solutions. There will be two distinct lots: Lot A for hosting and routing (inbound services) and Lot B for Contact Centre as a Service (CCaaS). Interested parties are invited to respond to a Request For Information (RFI) by 31st July 2026, with registration available via NHS England's e-Tendering portal, Atamis. The contract is poised to start in 2029, highlighting the strategic foresight in the planning procedure.

This tender offers substantial opportunities for businesses specialising in telecommunication and managed network services to secure long-term contracts with a prominent public authority. Companies with expertise in cloud services, intelligent call routing, and telecommunications infrastructure are well-suited to participate in this engagement. Engaging in this process allows businesses to showcase innovative solutions, aligning with NHS’s goals of streamlining urgent and emergency care communication systems. By participating in this market engagement, businesses can contribute to shaping future procurement processes without any binding commitments or prerequisites, providing a foundational opportunity for future project involvement.

How relevant is this notice?

Notice Information

Notice Title

NHS Urgent & Emergency Care (UEC) Managed Telephony Services

Notice Description

NHS England is undertaking further preliminary market engagement to inform the potential development of a future procurement for NHS 111, 119 and 999 National Managed Telephony Infrastructure Services pending a procurement for the required and related services, anticipated to be conducted during 2027/28. For the purposes of the engagement, the services are separated into the following Lots. Lot A - Hosting and Routing (Inbound Services) Lot B - Contact Centre as a Service (CCaaS) - Cloud Services This stage of the preliminary market engagement invites interested parties to submit their response to a Request For information (RFI). Participation in this preliminary market engagement is voluntary and non-binding, not a commitment to procure, not part of any formal evaluation and not a condition of participation in any future procurement. No supplier will be advantaged or disadvantaged by choosing to participate or not participate. Any future procurement (if progressed) will be conducted in line with applicable public procurement legislation. The estimated contract dates are not defined at this stage; therefore the dates indicated in the Notice are for illustrative purposes only.

Planning Information

The intended engagement aims to inform the market on the scope of service requirements including potential delivery and commercial models, key risks, constraints, and to explore available solutions, innovation and social value offerings available in the market. This market engagement is part of a series of multi-supplier engagement sessions and information gathered will be used to support internal planning and decision making. To engage in the market engagement and submit a response to the RFI process, you are required to submit your completed RFI via the NHS England’s e-Tendering portal, Atamis by the closing date of 31st July 2026. The project on which to register can be found on Atamis by searching for C416100 Market Engagement - NHS 111 NHS Managed Services Telephony Infrastructure. To register on the NHS England’s e-Tendering portal and to access this opportunity, please go to https://health-family.force.com/s/Welcome. You can then search for the opportunity and access any further information.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0655b6
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/066445-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

50 - Repair and maintenance services

64 - Postal and telecommunications services

CPV Codes

32412000 - Communications network

32412100 - Telecommunications network

32424000 - Network infrastructure

32571000 - Communications infrastructure

50334110 - Telephone network maintenance services

64200000 - Telecommunications services

64210000 - Telephone and data transmission services

64215000 - IP telephone services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Jul 20261 months ago
Submission Deadline
Not specified
Future Notice Date
31 Jul 2026Expired
Award Date
Not specified
Contract Period
1 Jan 2029 - 31 Dec 2033 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS England
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 8UG
Postcode Area
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
Not specified
Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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