Notice Information
Notice Title
NHS Urgent & Emergency Care (UEC) Managed Telephony Services
Notice Description
NHS England is undertaking preliminary market engagement to inform the potential development of a future procurement for NHS 111, 119 and 999 National Managed Telephony Infrastructure Services pending a procurement for the required and related services, anticipated to be conducted during 2027/28. For the purposes of the engagement, the services are separated into the following Lots. Lot A - Hosting and Routing Hosting and intelligent routing of NHS 111 calls to Integrated. Urgent Care providers based on location across the NHS in England including Devolved Administrations and Crown Dependency organisations as required. Hosting of the National Pandemic Flu Service (NPFS). Hosting and intelligent routing of NHS 119. Automation of 111 and 119 call flows via Natural Language Processing. Video Consolation. British Sign Language (BSL) interpreting services. Lot B - Contact Centre as a Service (CCaaS) - Cloud Services A single virtual contact centre for 111. Transiting / routing 999 calls and collecting real time data from local ambulance services to render on a dashboard and inform to inform automated routing decisions. Telephone infrastructure services for several NHS Providers. Participation in this preliminary market engagement is voluntary and non binding, not a commitment to procure, not part of any formal evaluation and not a condition of participation in any future procurement. No supplier will be advantaged or disadvantaged by choosing to participate or not participate. Any future procurement (if progressed) will be conducted in line with applicable public procurement legislation. The estimated contract dates are not defined at this stage, therefore the dates indicated in the Notice are for illustrative purposes only.
Planning Information
The intended engagement aims to inform the market on the scope of service requirements including potential delivery and commercial models, key risks, constraints, and to explore available solutions, innovation and social value offerings available in the market. The market engagement will be undertaken through a single or series of multi-supplier engagement session and potential follow-up Request For Information (RFI) process. The information gathered will be used to support internal planning and decision making. To engage in the intended market engagement proposed for the 14th May 2026 in London, you are required to submit your interest and suitability via the NHS England’s e-Tendering portal, Atamis by the closing date, following which NHS England will contact engaged parties directly with further details. The project on which to register can be found on Atamis by searching for C416100 Market Engagement - NHS 111 NHS Managed Services Telephony Infrastructure. To register on the NHS England’s e-Tendering portal and to access this opportunity, please go to https://health-family.force.com/s/Welcome. You can then search for the opportunity and access any further information.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0655b6
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/014178-2026
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- UK2 - Preliminary Market Engagement Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
32 - Radio, television, communication, telecommunication and related equipment
50 - Repair and maintenance services
64 - Postal and telecommunications services
-
- CPV Codes
32412000 - Communications network
32412100 - Telecommunications network
32424000 - Network infrastructure
32571000 - Communications infrastructure
50334110 - Telephone network maintenance services
64200000 - Telecommunications services
64210000 - Telephone and data transmission services
64215000 - IP telephone services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 17 Feb 20266 days ago
- Submission Deadline
- Not specified
- Future Notice Date
- 10 Mar 20263 weeks to go
- Award Date
- Not specified
- Contract Period
- 1 Jan 2029 - 31 Dec 2033 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planning
- Lots Status
- Planning
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NHS ENGLAND
- Contact Name
- Not specified
- Contact Email
- alison.petrie4@nhs.net
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- SE1 8UG
- Post Town
- South East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI45 Lambeth
- Delivery Location
- Not specified
-
- Local Authority
- Lambeth
- Electoral Ward
- Waterloo & South Bank
- Westminster Constituency
- Vauxhall and Camberwell Green
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/014178-2026
17th February 2026 - Preliminary market engagement notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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