Planning

Sheltered Housing Alarm Monitoring Service

PORTSMOUTH CITY COUNCIL

This public procurement record has 1 release in its history.

Planning

03 Mar 2026 at 15:34

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Portsmouth City Council is undergoing the planning stage of the procurement process for a Sheltered Housing Alarm Monitoring Service. This initiative intends to investigate market capabilities for providing a 24/7 Alarm Monitoring service to enhance the safety and independence of residents within sheltered housing accommodations. Completed market engagement is expected by 19 March 2026, with formal tender notices to be issued on 6 April 2026, aiming for a contract award in June 2026. The procurement covers services within the PO1 to PO9 postcode area, aligning with industry classifications such as alarm systems and patient-monitoring systems.

This tender offers substantial growth opportunities for businesses specialising in monitoring systems, emergency alarm technologies, and social housing services. It suits Small and Medium Enterprises (SMEs) and Voluntary, Community and Social Enterprises (VCSEs), given their innovative approaches to service delivery. With a significant contract value and the potential for renewal beyond 2029, it provides long-term prospects for business growth and expansion within the sheltered housing sector. Participating businesses will have the chance to collaborate on crafting service solutions tailored to the evolving needs of Portsmouth's vulnerable residents.

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Notice Information

Notice Title

Sheltered Housing Alarm Monitoring Service

Notice Description

Portsmouth City Council via its Social landlord identity - Portsmouth Homes, holds within its Local Authority Housing stock, approximately 1200 properties which provide Sheltered Accommodation to some of the city's most vulnerable residents, this stock is dispersed across multiple locations within the PO1 - PO9 postcode area. The purpose of Sheltered Housing provided by Portsmouth Homes, is to provide Accommodation and support where needed, allowing our residents to remain independent and safe in their homes for as long as possible. As part of this service provision, all residents receiving the Sheltered Housing service have the means to raise assistance via a hard wired (i.e not dispersed alarm) warden call system when needed - this assistance is primarily provided by Portsmouth City Council staff, with an Alarm Receiving Centre monitoring calls during a set period of time, or in the event that Portsmouth Homes staff cannot be reached, raising a response as per an agreed response protocol, and ensuring accurate and timely notification to Portsmouth Homes, of demand received. The nature of Sheltered Housing and Supported Housing in general, is evolving. It is important that any provision of an Alarm Receiving Centre/Monitoring Service has the ability and scope to provide a flexible service to meet the needs of our residents. Following completion of this Preliminary Market Engagement process, the Council is targeting to commence a formal procurement process following the Open Procedure via issue of a Tender Notice on 6th April 2026 with contract award to the successful bidder in June 2026.

Planning Information

Portsmouth City Council's (the Council) Sheltered Housing Service would like to investigate the market for the provision of a 24/7, 365 days a week Alarm Monitoring service to provide robust and effective monitoring of its Sheltered Housing accommodations. We recognise the experience and innovation that suppliers can bring to these services. As such the Council would welcome your organisation's market information, which will be used to enable the service to draw up a high-quality specification that meets the needs of local authority housing and its residents. A questionnaire has been published on the InTend portal (https://in-tendhost.co.uk/portsmouthcc/aspx/home). We welcome any feedback from interested parties. Providers are encouraged to complete as many of the questions within the questionnaire as possible. Please return the PME questionnaire via the InTend portal by 19 March 2026. Portsmouth City Council reserve the right to hold further discussions with suppliers that can demonstrate relevant experience and capability

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06614f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/019108-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

33 - Medical equipments, pharmaceuticals and personal care products

35 - Security, fire-fighting, police and defence equipment

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

33195000 - Patient-monitoring system

35121700 - Alarm systems

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
£300,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
3 Mar 20261 months ago
Submission Deadline
Not specified
Future Notice Date
6 Apr 2026Expired
Award Date
Not specified
Contract Period
21 Jun 2026 - 21 Jun 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
PORTSMOUTH CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PORTSMOUTH
Postcode
PO1 2AL
Post Town
Portsmouth
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ31 Portsmouth
Delivery Location
TLJ31 Portsmouth
Local Authority
Portsmouth
Electoral Ward
Charles Dickens
Westminster Constituency
Portsmouth South

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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