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SYP & HP Netcall

South Yorkshire Mayoral Combined Authority

This public procurement record has 3 releases in its history.

Award

13 Jul 2026 at 15:36

UK7 - Contract Details Notice
Award

24 Jun 2026 at 09:22

UK6 - Contract Award Notice
Award

11 Mar 2026 at 15:08

UK5 - Transparency Notice
Summary of the contracting process

The South Yorkshire Mayoral Combined Authority has awarded a contract for a crucial telephony platform servicing Humberside and South Yorkshire Police. The procurement process, titled "SYP & HP Netcall," falls under the telecommunications industry and is classified as a services category. The contract was initiated as a direct award, primarily due to the essential and continuing nature of the service from the existing supplier, NETCALL TECHNOLOGY LIMITED. The contract, effective from 6th July 2026, through to 31st March 2029, involves a substantial value of £347,007.60 GBP. NETCALL TECHNOLOGY LIMITED, located in Bedford, United Kingdom, is tasked with maintaining the critical telephony infrastructure, ensuring key areas continue to operate seamlessly across the regions, which include UKC, UKD, UKE, among others.

This tender presents a significant opportunity for technology service providers, especially those specialising in telecommunication networks, software systems, and related services, to leverage their expertise. Although the procurement process adhered to a direct award due to the necessity of a seamless transition with existing systems, businesses that can offer complementary services, system enhancements, or innovative technical solutions might find future opportunities in collaborating or providing auxiliary offerings. Small to medium enterprises (SMEs) with capabilities in telecommunications and police support services would be well-suited to align themselves as potential partners or subcontractors in similar service domains, further enhancing their growth through public sector engagements.

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Notice Information

Notice Title

SYP & HP Netcall

Notice Description

This is a telephony platform that is a critical service to a number of key business areas within Humberside and South Yorkshire Police. It is contracted for 3 years.

Procurement Information

Only this supplier is able to continue to provide this service at this time and it is critical to the Forces.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06676c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/065715-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

48 - Software package and information systems

64 - Postal and telecommunications services

CPV Codes

32412100 - Telecommunications network

48000000 - Software package and information systems

64200000 - Telecommunications services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£347,007 £100K-£500K
Contracts Value
£347,007 £100K-£500K

Notice Dates

Publication Date
13 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
23 Mar 20265 months ago
Contract Period
6 Jul 2026 - 31 Mar 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
South Yorkshire Mayoral Combined Authority
Additional Buyers

The Police and Crime Commissioner for Humberside

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SHEFFIELD
Postcode
S1 2BQ
Postcode Area
Sheffield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE32 Sheffield
Delivery Location
Not specified
Local Authority
Sheffield
Electoral Ward
City
Westminster Constituency
Sheffield Central

Supplier Information

Number of Suppliers
1
Supplier Name

Netcall Technology Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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