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Audience Testing - General Admission Online Ticketing

Science Museum Group

This public procurement record has 4 releases in its history.

Award

21 Apr 2026 at 10:58

UK7 - Contract Details Notice
TenderUpdate

01 Apr 2026 at 12:24

UK4 - Tender Notice
TenderUpdate

16 Mar 2026 at 17:45

UK4 - Tender Notice
Tender

16 Mar 2026 at 13:11

UK4 - Tender Notice
Summary of the contracting process

The Science Museum Group, located in London, is engaging in the 'Audience Testing - General Admission Online Ticketing' project aimed at updating the online ticket booking system for general admission. This initiative falls under service procurement and centres on research services, social research services, and museum services. The tender has progressed to the award stage, with One Further Limited being chosen as the supplier. The awarded contract, valued at £10,000, commenced on 20th April 2026 and is scheduled to conclude by 30th June 2026, with the feedback process expected to influence the system's launch in July 2026.

This contract offers business growth opportunities primarily for small and medium enterprises (SMEs) specialising in research or data services related to public engagement and user experience testing. By participating in this project, businesses can enhance capabilities in handling public authority projects and gain exposure in the central government sector. The open competition procurement method, conducted below the threshold, offers a versatile ground for SMEs aiming to expand their portfolio by collaborating with esteemed institutions like the Science Museum Group.

How relevant is this notice?

Notice Information

Notice Title

Audience Testing - General Admission Online Ticketing

Notice Description

As part of the General Admission Online Ticketing Project, the Science Museum Group (SMG) will be updating the way general visitors book tickets across our museum website. As part of this, SMG wishes to appoint a Supplier to test an early version of the refreshed online booking journey with target audiences. By gathering feedback from our target audiences during the development process we want to identify and address any potential useability issues before our July 2026 launch date and beyond.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-066b02
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/035968-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

73 - Research and development services and related consultancy services

79 - Business services: law, marketing, consulting, recruitment, printing and security

92 - Recreational, cultural and sporting services

CPV Codes

72300000 - Data services

73110000 - Research services

73200000 - Research and development consultancy services

79315000 - Social research services

92521000 - Museum services

Notice Value(s)

Tender Value
£10,000 Under £100K
Lots Value
£10,000 Under £100K
Awards Value
Not specified
Contracts Value
£10,000 Under £100K

Notice Dates

Publication Date
21 Apr 20264 months ago
Submission Deadline
7 Apr 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
20 Apr 2026 - 30 Jun 2026 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Science Museum Group
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW7 2DD
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI33 Kensington & Chelsea and Hammersmith & Fulham
Delivery Location
Not specified
Local Authority
Kensington and Chelsea
Electoral Ward
Brompton & Hans Town
Westminster Constituency
Kensington and Bayswater

Supplier Information

Number of Suppliers
1
Supplier Name

One Further Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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