Tender

Audience Testing - General Admission Online Ticketing

SCIENCE MUSEUM GROUP

This public procurement record has 3 releases in its history.

TenderUpdate

01 Apr 2026 at 11:24

UK4 - Tender Notice
TenderUpdate

16 Mar 2026 at 17:45

UK4 - Tender Notice
Tender

16 Mar 2026 at 13:11

UK4 - Tender Notice
Summary of the contracting process

The Science Museum Group is inviting bids for the "Audience Testing - General Admission Online Ticketing" procurement project. Located in London and focusing on public authority as part of central government, this tender seeks to appoint a supplier to test an updated online booking system across its museum website. The aim is to gather feedback from target audiences to refine the user experience before the launch in July 2026. This procurement is currently in the tender stage, with a submission deadline by 7 April 2026 at 17:00 BST. The procurement method adopted is an open competition, suitable for tenders below the threshold, specifically for service-related contracts. The project contract period is set from 13 April 2026 to 31 August 2026.

This tender presents substantial business growth opportunities for companies specialising in data services, research services, research and development consultancy services, and museum services. Businesses focusing on improving digital interfaces and user experience testing are ideally suited to engage with this contract. Successful bidders can leverage this opportunity to enhance their portfolios by providing valuable input into a high-profile project within the museum sector, potentially leading to further collaborations with the Science Museum Group. The procurement process's open competition format ensures a level playing field, making it accessible for various business sizes to participate actively.

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How relevant is this notice?

Notice Information

Notice Title

Audience Testing - General Admission Online Ticketing

Notice Description

As part of the General Admission Online Ticketing Project, the Science Museum Group (SMG) will be updating the way general visitors book tickets across our museum website. As part of this, SMG wishes to appoint a Supplier to test an early version of the refreshed online booking journey with target audiences. By gathering feedback from our target audiences during the development process we want to identify and address any potential useability issues before our July 2026 launch date and beyond.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-066b02
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/030313-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

73 - Research and development services and related consultancy services

92 - Recreational, cultural and sporting services

CPV Codes

72300000 - Data services

73110000 - Research services

73200000 - Research and development consultancy services

92521000 - Museum services

Notice Value(s)

Tender Value
£10,000 Under £100K
Lots Value
£10,000 Under £100K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
1 Apr 20261 months ago
Submission Deadline
7 Apr 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
12 Apr 2026 - 31 Aug 2026 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SCIENCE MUSEUM GROUP
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW7 2DD
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI33 Kensington & Chelsea and Hammersmith & Fulham
Delivery Location
Not specified
Local Authority
Kensington and Chelsea
Electoral Ward
Brompton & Hans Town
Westminster Constituency
Kensington and Bayswater

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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