Palladian Academy Trust - ICT Managed Service Partner

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            "address": {
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                "locality": "Bath",
                "postalCode": "BA2 5RE",
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                "countryName": "United Kingdom",
                "region": "UKK12"
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                "locality": "Newark",
                "postalCode": "NG24 1AX",
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        "title": "Palladian Academy Trust - ICT Managed Service Partner",
        "description": "Palladian Academy Trust is a strong Trust of 13 schools based in Bath and Wiltshire that offers education from 4-19. We are proud that our schools serve different communities, some are church schools, some are non-denominational, but together we know we are better placed to ensure our pupils have the best educational experience. This procurement includes (but may not be limited to) the items listed below. * A core managed service, management of all ICT against an agreed SLA * A Service Desk, available 52 weeks a year including out of hours access * Local staffing which suppliers deem necessary to deliver the service and meet the SLA requirements - 42 weeks onsite in Primary schools and 50 weeks for the Head Office and secondary school * Strategic advice and direction to the Trust regarding ICT * Responsibility for design, specification, installation, and management of all ICT infrastructure * Supply of goods and services based on an agreed Best Value approach * Management of 3rd parties where relevant to the ICT support * Relevant monitoring, management, patching * Regular performance reporting * CPD and training - digital skills and curriculum as necessary * There is an expectation that the provider will support and/or drive innovation * Maintain technical documentation * Maintain operational documentation, for example inventory management and risk registers * Collective partnership targets aligned to the Trust objectives * In school support for the integration and upgrade of the connectivity, communications and security infrastructure as required * Suppliers may be required to deliver a range of technology and change management projects in addition to the providing the core managed service. Suppliers should note the following: * The Trust will provide a standard contract as part of the ITT Pack * TUPE is expected from the Trust employed staff",
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