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The provision of FCR Transformation technology

The Police, Fire and Crime Commissioner for Northamptonshire

This public procurement record has 3 releases in its history.

Award

29 Sep 2026 at 13:08

UK6 - Contract Award Notice
Tender

11 May 2026 at 08:40

UK4 - Tender Notice
Planning

30 Mar 2026 at 08:01

UK3 - Planned Procurement Notice
Summary of the contracting process

The Police, Fire and Crime Commissioner for Northamptonshire procured Force Control Room transformation technology for Northamptonshire Police. The requirement combines contact-centre technology, call capture and analysis, workforce management and customer relationship management, with an integration platform as an option. It covers technology and implementation services intended to improve the experience of people contacting the force and the efficiency of control-room operations. The supplier was expected to provide the linked capabilities as one integrated delivery, either directly or using subcontractors; the authority chose not to split the requirement into lots because of the complexity and interdependence of the systems. Delivery is for Northamptonshire, covering the Northampton and Wellingborough areas.

The procurement is complete and has been awarded to 4NET Technologies Ltd, following an open competition using a competitive flexible procedure. Two valid bids were recorded. The award is dated 28 September 2026 and is valued at £5,360,389.23 excluding VAT (£6,432,467.08 including VAT). The awarded contract period runs from 20 October 2026 to 19 October 2031, with up to five further 12-month extensions. The tender estimated £5,795,000 excluding VAT for the initial five-year term; the award value is the awarded figure. Evaluation weighted technical quality, including integration user scenarios, at 70%, and the should/could requirements at 30%. Economic and technical selection criteria were also used, with details set out in the procurement documents.

This outcome shows demand from Northamptonshire Police for a prime supplier able to deliver an integrated force-control-room technology service, with responsibility spanning contact-centre systems, call capture and analysis, workforce management and CRM. Credible competitors for a future requirement of this kind would need to demonstrate the technical quality to connect these capabilities into a coherent operational system, including through integration scenarios, and to meet the buyer’s stated should/could requirements. The contract was awarded to an SME, and both recorded final-stage bidders were SMEs, indicating that the scale did not prevent smaller suppliers from competing. A supplier could deliver the full solution itself or coordinate specialist subcontractors. Relevant experience in police control-room operations, systems integration and consumption-based technology services would help demonstrate fit with the requirement’s linked capabilities and evolving operational needs.

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Notice Information

Notice Title

The provision of FCR Transformation technology

Notice Description

The provision of Force Control Transformation technology for Northamptonshire Police. The procurement was intended to deliver a robust, scalable, and future-ready technology ecosystem that improves citizen experience and operational efficiency. Following premarket engagement, the authority considered our requirements and how these can be best met. This tender covered the below capabilities: -Contact centre -Capture and analysis -Workforce Management -CRM -Integration platform (option) Please note that these capabilities include wider functionality and encompass some of the original 9 capabilities detailed at PME. The authority intends to award one contract to a Prime supplier who can either meet all capabilities themselves or through the use of a number of subcontractors. Interested Parties should note that the published budget envelope is for the initial 5 year term. Due to the consumption based nature of the ongoing costs it is difficult to forecast required budget for the 5 optional extension years. Bidders should note that as such the budget for the extension years has not been published at this stage and will be updated during contract terms via a modification.

Lot Information

Lot 1

Options: - the purchase of additional consumption for the integration platform -the purchase of additional licences for the technologies

Renewal: 5 x 12 month extensions

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-067739
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/091865-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

35 - Security, fire-fighting, police and defence equipment

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

35000000 - Security, fire-fighting, police and defence equipment

48000000 - Software package and information systems

72263000 - Software implementation services

79512000 - Call centre

Notice Value(s)

Tender Value
£5,795,000 £1M-£10M
Lots Value
£5,795,000 £1M-£10M
Awards Value
£5,360,389 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
29 Sep 20261 weeks ago
Submission Deadline
19 Jun 2026Expired
Future Notice Date
8 May 2026Expired
Award Date
28 Sep 20261 weeks ago
Contract Period
20 Oct 2026 - 19 Oct 2031 Over 5 years
Recurrence
2031-07-01

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Police, Fire and Crime Commissioner for Northamptonshire
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WELLINGBOROUGH
Postcode
NN8 6GS
Postcode Area
Northampton
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF25 North Northamptonshire
Delivery Location
TLF24 West Northamptonshire, TLF25 North Northamptonshire
Local Authority
North Northamptonshire
Electoral Ward
Brickhill & Queensway
Westminster Constituency
Wellingborough and Rushden

Supplier Information

Number of Suppliers
1
Supplier Name

4net Technologies Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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