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Passengers with Reduced Mobility (PRM) and Non-visible Conditions Tender at Manchester and Stansted Airports

MAG AIRPORT LIMITED

This public procurement record has 1 release in its history.

Tender

22 Apr 2026 at 08:24

UK4 - Tender Notice
Summary of the contracting process

The procurement process initiated by MAG AIRPORT LIMITED seeks to secure partnerships for services related to Passengers with Reduced Mobility (PRM) and Non-visible Conditions at Manchester and Stansted Airports. This tender, currently in the 'Tender' stage, involves strategic partnerships aiming to enhance customer service standards and achieve metrics as defined by the CAA framework. With a total estimated value of £320 million, the Competitive flexible procedure is being followed. Business entities can submit their Pre-Qualification Questionnaires (PQQ) via the SAP Ariba Portal, with the expression of interest deadline set for 18th May 2026. Key sectors involved include passenger cars, transport support services, customer services, and welfare services for disabled people.

This tender presents significant opportunities for businesses focused on transport support, customer service enhancements, and welfare services for disabled individuals. Companies with expertise in delivering high-quality transport and mobility solutions would find this tender an excellent opportunity to expand their operations and gain visibility in key airport environments. The procurement method being 'selective' implies that companies with proven track records in providing strategic and technical solutions in these areas can competitively position themselves to seize this chance for collaboration and growth. As the process moves into stages involving negotiations and Best and Final Offers, successful bidders will potentially enjoy a long-term partnership with a prominent public undertaking, contributing to continuous service improvements and reputational gains.

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Notice Information

Notice Title

Passengers with Reduced Mobility (PRM) and Non-visible Conditions Tender at Manchester and Stansted Airports

Notice Description

The objective of this procurement is to secure partnership(s) with key strategic partner(s) to provide best-in-class services relating to Passengers with Reduced Mobility (PRM) and Non-visible Conditions at Manchester and Stansted Airports. The aims of this Procurement are to; - Achieve and maintain a Very Good rating under the CAA framework, as the minimum standard under the CAA framework. - Give assurance to our PRM customers, that they will receive an equitable experience to all other airport users under this new contract. - Enhance the performance standards with robust key performance indicators and service levels that drive a customer focused culture and ethos. - Uphold a positive reputation of the PRM service as seen by external and internal stakeholders. - Provide transparency between AOC, MAN, STN and our PRM provider to build on existing relationships and forge a strong ethos of collaborative working. The purpose of the pre-qualification process is to provide MAG with sufficient information to select a shortlist of qualified applicants who will be invited to participate in a competitive tender process. Specifications for this tender will be provided at the ITN stage.

Lot Information

Manchester Airport

Services relating to Passengers with Reduced Mobility (PRM) and Non-visible Conditions at Manchester Airport.

Renewal: The Contract (s) in Manchester will be let for a period of 5 (five) years, with the option for MAG to extend for a further 3 (three) years (1+1+1 years) after the initial 5 (five) year term. The extensions may be exercised at MAG's discretion based on a range of factors including business needs and circumstances.

Stansted Airport

Services relating to Passengers with Reduced Mobility (PRM) and Non-visible Conditions at Stansted Airport.

Renewal: The Contract (s) in Stansted will be let for a period of 4 (four) years and 5 (five) months, with the option for MAG to extend for a further 3 (three) years (1+1+1 years) after the initial 4 (four) years and 5 (five) months term. The extensions may be exercised at MAG's discretion based on a range of factors including business needs and circumstances.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0687fc
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/036367-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

34 - Transport equipment and auxiliary products to transportation

63 - Supporting and auxiliary transport services; travel agencies services

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services

CPV Codes

34110000 - Passenger cars

63700000 - Support services for land, water and air transport

79342300 - Customer services

85311200 - Welfare services for the handicapped

Notice Value(s)

Tender Value
£320,000,000 £100M-£1B
Lots Value
£320,000,000 £100M-£1B
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 Apr 20264 months ago
Submission Deadline
11 May 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Nov 2027 - 31 Mar 2032 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MAG AIRPORT LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M90 1QX
Postcode Area
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLD3 Greater Manchester, TLH3 Essex
Local Authority
Manchester
Electoral Ward
Woodhouse Park
Westminster Constituency
Wythenshawe and Sale East

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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