Planning

Digital Totem Help Points

TRANSPORT FOR WALES RAIL LIMITED (UTILITY BUYER)

This public procurement record has 1 release in its history.

Planning

26 May 2026 at 09:35

Summary of the contracting process

Transport for Wales Rail Limited is planning a procurement process for the "Digital Totem Help Points" project, aiming to enhance customer and staff interactions at staffed stations with digital totems equipped with Help Point and BSL capabilities. This initiative falls under the goods industry category and involves the procurement of permanent message signs, signage, audio-visual equipment, display screens, and illuminated signs. The project, located in the United Kingdom, is currently at the planning stage, with the contract scheduled to commence on 1st September 2026 and conclude on 1st December 2029. Interested parties should note that future communication regarding the tender is anticipated by 30th June 2026.

This procurement offers significant opportunities for SMEs, particularly those specialising in digital signage, audio-visual solutions, and customer service innovations. Companies with expertise in developing interactive digital solutions that cater to accessibility needs, such as British Sign Language, would be well-suited to compete for this tender. Given the extensive duration of the contract and its value of up to £720,000, businesses can expect substantial growth prospects through involvement in this pivotal initiative aimed at improving passenger experience and operational efficiency in Welsh railway services.

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How relevant is this notice?

Notice Title

Digital Totem Help Points

Notice Description

Purchase of digital totems with Help Point and British Sign Language capability, to be placed at staffed stations for customers and staff to use to access real time information, journey planning, local area information and request assistance.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06a2d7
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/048495-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

31 - Electrical machinery, apparatus, equipment and consumables; lighting

32 - Radio, television, communication, telecommunication and related equipment

34 - Transport equipment and auxiliary products to transportation


CPV Codes

30231300 - Display screens

31523000 - Illuminated signs and nameplates

31523200 - Permanent message signs

32321200 - Audio-visual equipment

34928470 - Signage

Notice Value(s)

Tender Value
£600,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
26 May 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
30 Jun 20264 weeks to go
Award Date
Not specified
Contract Period
31 Aug 2026 - 1 Dec 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
TRANSPORT FOR WALES RAIL LIMITED (UTILITY BUYER)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PONTYPRIDD
Postcode
CF37 4TH
Post Town
Cardiff
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL51 Central Valleys and Bridgend
Delivery Location
TLL Wales

Local Authority
Rhondda Cynon Taf
Electoral Ward
Pontypridd Town
Westminster Constituency
Pontypridd

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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