Planning

Telephony Contact Centre and CRM System

LONDON BOROUGH OF NEWHAM

This public procurement record has 1 release in its history.

Planning

26 May 2026 at 19:21

UK1 - Pipeline Notice
Summary of the contracting process

The London Borough of Newham has initiated the planning stage of a procurement process for a Telephony Contact Centre and CRM System. The procurement, categorised under services, focuses on telecommunications equipment, software packages, and telecommunications services. The process, currently in the planning phase, anticipates further communication on 1st March 2027. The procurement contract is planned to run from 30th September 2027 to 29th September 2032. This process, managed as a planned procurement, takes place in the UKI41 region and has an estimated gross value of £3,000,000. The London Borough of Newham, acting as a sub-central governmental authority, is considering utilising existing Framework Agreements and Dynamic Purchasing Systems under the Public Procurement Regulations 2015.

This tender represents a significant business opportunity for companies specialising in telecommunications and software solutions. Businesses offering telephony and CRM systems, software programming, and consultancy services will find this contract particularly suitable. The procurement involves substantial financial investment, presenting growth prospects for suppliers within the tech and telecommunications sectors. Companies with proven capabilities in delivering sophisticated telecommunication infrastructure and customer relationship management systems stand well-positioned to compete effectively in this procurement. With preparations leading up to the March 2027 notice, interested parties are encouraged to align their offerings and capabilities with the anticipated requirements.

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Notice Information

Notice Title

Telephony Contact Centre and CRM System

Notice Description

Pipeline Notice for the upcoming procurement of Telephony Contact Centre and CRM System. This notice is intended for forward looking pipeline visibility only. Details, timelines and scope are indicative and remain subject to change which will be notified in further Notices as the procurement progresses. The Authority also reserves the right to utilise existing Public Procurement Regulations 2015 Framework Agreements and Dynamic Purchasing Systems that they are permitted to use should it be deemed the most suitable market route.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06a523
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/049289-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Dynamic, Framework
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

48 - Software package and information systems

64 - Postal and telecommunications services

72 - IT services: consulting, software development, Internet and support

CPV Codes

32500000 - Telecommunications equipment and supplies

48000000 - Software package and information systems

64200000 - Telecommunications services

72200000 - Software programming and consultancy services

Notice Value(s)

Tender Value
£2,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
26 May 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
1 Mar 20279 months to go
Award Date
Not specified
Contract Period
29 Sep 2027 - 29 Sep 2032 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF NEWHAM
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E16 2QU
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLI41 Hackney and Newham
Local Authority
Newham
Electoral Ward
Royal Albert
Westminster Constituency
West Ham and Beckton

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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