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The Decision-Making Service Support For Disabled Persons Railcard

Rail Delivery Group

This public procurement record has 2 releases in its history.

Award

03 Aug 2026 at 17:37

UK6 - Contract Award Notice
Tender

12 Jun 2026 at 17:55

UK4 - Tender Notice
Summary of the contracting process

Rail Delivery Group procured a service partner to operate an independent Decision-Making Service for Disabled Persons Railcard applications. The service reviews applications and supporting evidence, validates information and decides whether applicants meet the eligibility rules for a railcard. It operates within Rail Delivery Group’s customer relationship management system and covers the service across the United Kingdom. The requirement is focused on application processing, assessment and outcome decisions. It does not include customer contact handling such as inbound telephone calls, webchat or general enquiries. The work is a public-sector administrative and support service, with relevant aspects including eligibility assessment, data analysis, rail transport support and helpdesk services.

The procurement is complete following an open procedure, and the contract was awarded to Nimbus Disability on 3 August 2026. Five bids were received, with four reaching the final stage; three final-stage bidders were SMEs and one was a voluntary, community or social enterprise. The award is £1,746,715 gross. The awarded service period runs from 5 October 2026 to 4 October 2029, with renewal options of two years in one-year increments, up to 3 October 2031. The requirement was evaluated on 70% technical and quality and 30% commercial criteria. The tender deadline was 13 July 2026, and the enquiry deadline was 3 July 2026. The planned signature milestone was 14 August 2026.

This award indicates demand for specialist outsourced eligibility and application decision services supporting a national rail concession. Suppliers competing for a future requirement would need to assess Disabled Persons Railcard applications consistently against defined eligibility rules, validate documentary evidence and provide defensible outcomes. They would also need to work effectively within the buyer’s CRM infrastructure, manage sensitive applicant data and deliver reliable administrative processing at national scale. Strong technical and quality performance mattered more than price in the evaluation, so credible evidence of robust operating procedures, quality assurance, decision accuracy, data handling and service continuity would be important. The buyer recorded the opportunity as suitable for SMEs and voluntary, community or social enterprises, while the awarded supplier proposed to deliver without subcontracting.

How relevant is this notice?

Notice Information

Notice Title

The Decision-Making Service Support For Disabled Persons Railcard

Notice Description

We are seeking to appoint a Service Partner to manage an independent Decision-Making Service (DMS) function within the service that will provide decisions on a Disabled Persons Railcard applicant's eligibility to purchase a DPRC according to eligibility criteria and rules. The service will focus exclusively on the review, validation, and outcome of DPRC applications, operating within the Rail Delivery Group's (RDG) CRM infrastructure. This procurement does not include the provision of a customer contact handling service (e.g. inbound calls, webchat, or general enquiries). Instead, it is centred on the processing and assessment of applications and supporting evidence to determine customer eligibility.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06b47c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/073402-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

63 - Supporting and auxiliary transport services; travel agencies services

72 - IT services: consulting, software development, Internet and support

75 - Administration, defence and social security services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

63711000 - Support services for railway transport

72253000 - Helpdesk and support services

72316000 - Data analysis services

75100000 - Administration services

75121000 - Administrative educational services

79512000 - Call centre

Notice Value(s)

Tender Value
£1,800,000 £1M-£10M
Lots Value
£1,800,000 £1M-£10M
Awards Value
£1,746,715 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
3 Aug 20262 weeks ago
Submission Deadline
13 Jul 2026Expired
Future Notice Date
Not specified
Award Date
3 Aug 20263 weeks ago
Contract Period
5 Oct 2026 - 4 Oct 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Rail Delivery Group
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC4V 3DS
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
City of London
Electoral Ward
Castle Baynard
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

Nimbus Disability

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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