The Decision-Making Service Support For Disabled Persons Railcard

Notice Information

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Notice Title

Notice Description

We are seeking to appoint a Service Partner to manage an independent Decision-Making Service (DMS) function within the service that will provide decisions on a Disabled Persons Railcard applicant's eligibility to purchase a DPRC according to eligibility criteria and rules. The service will focus exclusively on the review, validation, and outcome of DPRC applications, operating within the Rail Delivery Group's (RDG) CRM infrastructure. This procurement does not include the provision of a customer contact handling service (e.g. inbound calls, webchat, or general enquiries). Instead, it is centred on the processing and assessment of applications and supporting evidence to determine customer eligibility.

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-h6vhtk-06b47c
Publication Source: Find A Tender Service
Latest Notice: https://www.find-tender.service.gov.uk/Notice/055927-2026
Current Stage: Tender
All Stages: Tender

Procurement Classification

Notice Type: UK4 - Tender Notice
Procurement Type: Standard
Procurement Category: Services
Procurement Method: Open
Procurement Method Details: Open procedure
Tender Suitability: SME, VCSE
Awardee Scale: Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

63 - Supporting and auxiliary transport services; travel agencies services

72 - IT services: consulting, software development, Internet and support

75 - Administration, defence and social security services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

63711000 - Support services for railway transport

72316000 - Data analysis services

75100000 - Administration services

75121000 - Administrative educational services

79512000 - Call centre

Notice Value(s)

Tender Value: £1,800,000 £1M-£10M
Lots Value: £1,800,000 £1M-£10M
Awards Value: Not specified
Contracts Value: Not specified

Notice Dates

Publication Date: 12 Jun 20261 weeks ago
Submission Deadline: 13 Jul 20263 weeks to go
Future Notice Date: Not specified
Award Date: Not specified
Contract Period: 31 Aug 2026 - 31 Aug 2029 3-4 years
Recurrence: Not specified

Notice Status

Tender Status: Active
Lots Status: Active
Awards Status: Not Specified
Contracts Status: Not Specified

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: RAIL DELIVERY GROUP
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: LONDON
Postcode: EC4V 3DS
Post Town: Central London
Country: England
Major Region (ITL 1): TLI London
Basic Region (ITL 2): TLI3 Inner London - West
Small Region (ITL 3): TLI35 Westminster and City of London
Delivery Location: Not specified
Local Authority: City of London
Electoral Ward: Castle Baynard
Westminster Constituency: Cities of London and Westminster

Further Information

Notice Documents

https://www.find-tender.service.gov.uk/Notice/055927-2026
12th June 2026 - Tender notice on Find a Tender

Notice URLs

Open Contracting Data Standard (OCDS)

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JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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