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Telephony Services and Call Recording Software Support and Maintenance

THE POLICE AND CRIME COMMISSIONER FOR LINCOLNSHIRE

This public procurement record has 1 release in its history.

Tender

16 Sep 2026 at 10:33

UK4 - Tender Notice
Summary of the contracting process

The Police and Crime Commissioner for Lincolnshire is procuring telephony services together with support and maintenance for call-recording software. The requirement covers telecommunications equipment and supplies, maintenance of telecommunications lines, and interactive voice-response software. It is a services contract for use by the Commissioner’s organisation, with delivery in the United Kingdom. The work is intended to maintain and support telephony and call-recording capability rather than provide a standalone equipment purchase. The contract is arranged as one lot and includes the buyer’s requirement for continuing technical service support. Suppliers operating in business telephony, telecommunications maintenance, call-recording systems, interactive voice-response platforms or related software support may therefore find the scope relevant, particularly where they can provide an integrated service across these areas.

The buyer invited offers through a UK open procedure. Clarification questions had to be submitted by 9 October 2026 at 12:00 BST, and bids were due by 30 October 2026 at 12:00 UTC through the electronic procurement portal. The planned award decision date was 4 December 2026. The contract is scheduled to run from 1 April 2027 to 31 March 2030, with two discretionary 12-month extension options and a maximum end date of 31 March 2032. Its estimated value is £800,000 excluding VAT and £1,000,000 including VAT; the lot entry records the same amounts with AED as the currency. Evaluation is weighted 50% quality, 40% pricing and 10% social value. Invoices are payable within 30 days and must be submitted electronically.

This opportunity suits suppliers with established capability in enterprise telephony, telecommunications line maintenance, call-recording software support and interactive voice-response systems. The combined scope may favour a provider able to manage both ongoing service operations and software maintenance, or a consortium with complementary technical expertise. Bidders should be prepared to demonstrate a dependable support model for communications systems, including fault handling, maintenance and continuity of service. Experience integrating telephony with call recording and automated voice-response functions would be relevant to the requirement. The evaluation gives greater weight to quality than price and also assesses social value, so suppliers should be able to explain their delivery approach, service management arrangements and wider social-value commitments. The multi-year term and extension options suit organisations with the capacity to provide sustained support rather than short-term project-only services.

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Notice Information

Notice Title

Telephony Services and Call Recording Software Support and Maintenance

Notice Description

The Police and Crime Commissioner for Lincolnshire is seeking to award a Contract for the provision of Telephony Services and Call Recording Software Support and Maintenance

Lot Information

Lot 1

Renewal: 2 x 12 month extension options at discretion of Customer

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06fadb
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/087635-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

48 - Software package and information systems

50 - Repair and maintenance services

CPV Codes

32500000 - Telecommunications equipment and supplies

48512000 - Interactive voice response software package

50331000 - Repair and maintenance services of telecommunications lines

Notice Value(s)

Tender Value
£800,000 £500K-£1M
Lots Value
£800,000 £500K-£1M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
16 Sep 2026Today
Submission Deadline
30 Oct 20262 months to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2027 - 31 Mar 2030 3-4 years
Recurrence
2029-04-01

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE POLICE AND CRIME COMMISSIONER FOR LINCOLNSHIRE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LINCOLN
Postcode
LN2 2LT
Postcode Area
Lincoln
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF3 Lincolnshire
Small Region (ITL 3)
TLF30 Lincolnshire CC
Delivery Location
TLF East Midlands (England)
Local Authority
West Lindsey
Electoral Ward
Nettleham
Westminster Constituency
Gainsborough

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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