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ICT Managed Service Partner

Mosaic Schools Learning Trust

This public procurement record has 2 releases in its history.

TenderUpdate

21 Sep 2026 at 16:40

UK4 - Tender Notice
Tender

21 Sep 2026 at 16:10

UK4 - Tender Notice
Summary of the contracting process

Mosaic Schools Learning Trust is seeking an ICT managed service partner for its multi-academy trust of ten schools across Bromley and Kent. The service covers management of all ICT against agreed service levels, a year-round service desk with out-of-hours access, and suitable on-site staffing during term time. The partner will provide strategic ICT advice, design and manage infrastructure, connectivity, communications and security, and supply related goods and services. Responsibilities also include third-party management, monitoring, patching, performance reporting, technical and operational documentation, inventory and risk-register management, and support for technology and change projects. The requirement includes digital skills and curriculum training, innovation, and integration or upgrade work as needed. It is a managed ICT, networking, computer equipment and education technology support service.

The procurement has reached tender: the buyer invited offers through a selective competitive flexible procedure. An accelerated process was used because of urgency. Stage 1 involves a preliminary selection questionnaire and shortlisting; shortlisted suppliers are invited to submit a tender at Stage 2. Clarification questions may be submitted during tender preparation, and offers are evaluated on quality at 70% and price at 30%. The expression of interest deadline was 9 October 2026 at 12:00, and enquiries closed on 5 October 2026 at 12:00. The award decision is due by 11 December 2026. The single contract is valued at £3,000,000 excluding VAT, or £3,600,000 including VAT. The contract runs from 1 February 2027 to 31 January 2032, with renewal available to 31 January 2033.

This opportunity suits an established managed service provider able to support education organisations across multiple schools and combine remote service delivery with local on-site coverage. Suppliers should be able to operate a service desk throughout the year, including out of hours, and demonstrate capacity to manage ICT infrastructure, local and wide-area networking, communications, security, monitoring, patching and technical documentation. The requirement also favours providers with strategic advisory, service-level management, reporting and third-party coordination capabilities. Relevant strengths include delivering infrastructure design and installation, technology upgrades, connectivity and security integration, change-management projects, staff training and digital skills support. A forward-looking partner able to drive innovation and align service targets with a growing trust’s objectives will be well placed. The procurement is identified as suitable for small and medium-sized enterprises.

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Notice Information

Notice Title

ICT Managed Service Partner

Notice Description

Mosaic Schools Learning Trust is a Multi-Academy Trust (MAT) established in September 2024 combining Connect Schools Academy Trust & Compass Academy Trust to form a new dynamic Trust of ten strongly performing schools across Bromley and Kent. Our Trust has been established following a collaborative partnership between the two Trusts that has grown into a strong desire to combine our collective resources to continue to grow and to advance education for the public benefit. We have a strong MAT vision and a shared culture through Core Values and Key Principles, but retain the identity and uniqueness of each of the schools within their respective communities. At the heart of the Trust is the focus on school improvement, staff development and ensuring that our pupils receive the absolute best educational experience. We adhere to a philosophy of continual improvement. We are a family of schools with a plan for further growth and aim to welcome more primary academies and more primary children into our MAT over the coming years. For more information, please visit https://www.mosaicschoolslearningtrust.org/ Procurement The ICT Support at the Trust is currently provided by a single outsourced support provider who provides a mix of scheduled onsite visits and remote support. As a result of a change in circumstances, the Trust is taking the opportunity to go to the market to identify the best innovative and forward-looking partner to support them in the delivery and development of their ICT provision over the next five years. This procurement includes (but may not be limited to) the items listed below. * A core managed service, covering management of all ICT against an agreed SLA * A Service Desk, available 52 weeks a year including out of hours access * On-Site local staffing covering (at a minimum) term time, which suppliers deem necessary to deliver the service and meet the SLA requirements * Strategic advice and direction to the Trust regarding ICT * Responsibility for design, specification, installation, and management of all ICT infrastructure * Supply of goods and services based on an agreed Best 3approach * Management of 3rd parties where relevant to the ICT support * Relevant monitoring, management, patching * Regular performance reporting * CPD and training - digital skills and curriculum as necessary * There is an expectation that the provider will support and/or drive innovation * Maintain technical documentation * Maintain operational documentation, for example inventory management and risk registers * Collective partnership targets aligned to the Trust's objectives * In Trust support for the integration and upgrade of the connectivity, communications and security infrastructure as required * Suppliers may be required to deliver a range of technology and change management projects in addition to the providing the core managed service.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0776c7
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/089333-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

32 - Radio, television, communication, telecommunication and related equipment

80 - Education and training services

CPV Codes

30200000 - Computer equipment and supplies

32410000 - Local area network

32420000 - Network equipment

80000000 - Education and training services

Notice Value(s)

Tender Value
£3,000,000 £1M-£10M
Lots Value
£3,000,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Sep 2026Today
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Feb 2027 - 31 Jan 2032 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Mosaic Schools Learning Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ORPINGTON
Postcode
BR5 1EL
Postcode Area
Bromley
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI61 Bromley
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England)
Local Authority
Bromley
Electoral Ward
Petts Wood & Knoll
Westminster Constituency
Orpington

Further Information

Open Contracting Data Standard (OCDS)

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