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Centricity Server, Autodialler, Pilot Licences, & ACCR Support

Yorkshire Ambulance Service NHS Trust

This public procurement record has 1 release in its history.

Award

02 Oct 2026 at 14:09

Award Notice
Summary of the contracting process

Yorkshire Ambulance Service NHS Trust renewed support for its Centricity system, which is integrated into the Trust’s telephony architecture. The service supports the 999/111 Centricity Pilot, AACR Real-Time Displays and AutoDialler, providing access to call recordings, real-time supervisory monitoring and automated communications for frontline operations. This is specialist software support and related IT services, rather than a purchase of general-purpose software. The system’s functions support the Trust’s call handling and operational communications. The service is for the Trust’s operations in Yorkshire; the procurement identifies the delivery area as West Yorkshire. The support renewal also provides continuity while the Trust progresses implementation of its Mass Communication Tool.

The procurement is complete and the contract was awarded to SSS Public Safety Limited; it was signed on 22 September 2026. The stated contract period is 1 October 2026 to 31 March 2028, an initial 18 months, with annual advance billing planned across 12 months in Year 1 and six months in Year 2. The procurement used a limited procedure without a published competition, through Lot 5 of the CCS Vertical Application Solutions framework, with a direct award to the incumbent. Price was the stated award criterion. Bid statistics report one bid and a lowest and highest valid bid of £141,965.72; the published award itself has no separate value recorded. The process rationale cites the system’s technical integration and the disruption and complexity of changing supplier.

For suppliers considering similar future support requirements from Yorkshire Ambulance Service, this award shows demand for continuity and specialist maintenance of Centricity within a critical ambulance telephony environment. A credible competitor would need demonstrable expertise in the bespoke solution, system access and detailed knowledge of its configuration, alongside the ability to support integrations with telephony, call management and call-recording infrastructure. Suppliers would need to show that they can preserve access to recordings, real-time supervisory monitoring and automated communications without disrupting frontline operations. Compatibility and operational continuity are central commercial considerations: the Trust’s rationale for retaining its incumbent was that a change could require substantial reconfiguration or infrastructure changes and introduce technical and operational risks. The procurement route was a framework direct award, not an open competition.

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Notice Information

Notice Title

Centricity Server, Autodialler, Pilot Licences, & ACCR Support

Notice Description

This procurement is required to renew the Trust's existing Centricity support contract for an initial period of 18 months, with costs billed annually in advance. The procurement covers 12 months in Year 1 and 6 months in Year 2. This procurement will be facilitated through Lot 5 of CCS RM6259 (Vertical Application Solutions) to ensure compliance and consistency with the current agreement.<br/><br/>The Centricity solution provides critical support for the Trust's 999/111 Centricity Pilot, AACR Real-Time Displays, and AutoDialler, forming an integral part of YAS's telephony architecture. The system delivers essential operational functionality, including immediate access to call recordings, real-time supervisory monitoring, and automated communication capabilities that support frontline service delivery.

Lot Information

Lot 1

The Trust requires renewal of its existing Centricity support contract for an initial 18-month period from 1 October 2026 to 31 March 2028. The Centricity solution provides critical operational functionality for the Trust's 999/111 Centricity Pilot, AACR Real-Time Displays and AutoDialler, forming an integral part of the Trust's telephony architecture and supporting call recording access, real-time supervisory monitoring and automated communications. The renewal will be facilitated through Lot 5 of CCS RM6259 (Vertical Application Solutions), providing a compliant route consistent with the existing agreement. The incumbent supplier is the only provider able to support the bespoke Centricity solution and its integration with the Trust's existing telephony and call recording infrastructure; replacement at this stage would introduce significant operational risk and disruption. The 18-month renewal provides continuity while the Trust progresses implementation of the Mass Communication Tool (MCT), with discussions ongoing regarding a break clause for the AutoDialler element should this functionality become redundant following MCT implementation. The contract will be billed annually in advance, covering 12 months in Year 1 and 6 months in Year 2.

Procurement Information

The contract is being awarded directly to the incumbent supplier under Lot 5 of the GCA RM6259 - Vertical Application Solutions Framework Agreement, in accordance with the framework's permitted direct award mechanism.<br/><br/>The existing solution is fully embedded within the Trust's critical telephony infrastructure and is technically integrated with the Trust's established telephony, call management and associated systems. The incumbent supplier is the maintainer and has the necessary technical expertise, system access and configuration knowledge to support the solution.<br/><br/>A change of supplier would require significant reconfiguration and potentially modification or replacement of existing infrastructure to achieve equivalent functionality and interoperability. No reasonable alternative has been identified that can be implemented without significant technical complexity, operational disruption, compatibility risks and additional cost.<br/><br/>The direct award therefore provides continuity of this critical service and avoids disproportionate technical difficulties and duplication of costs associated with changing supplier, while remaining within the permitted award mechanism of the GCA RM6259 - Vertical Application Solutions framework.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-077fd1
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/093389-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

72261000 - Software support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
2 Oct 20264 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Yorkshire Ambulance Service NHS Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WAKEFIELD
Postcode
WF2 0XW
Postcode Area
Wakefield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE45 Wakefield
Delivery Location
TLE45 Wakefield
Local Authority
Wakefield
Electoral Ward
Wrenthorpe and Outwood West
Westminster Constituency
Wakefield and Rothwell

Supplier Information

Number of Suppliers
1
Supplier Name

SSS Public Safety Limited

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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