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Digital Optimisation Implementation Support

Torbay Council

This public procurement record has 1 release in its history.

Planning

05 Oct 2026 at 15:38

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Torbay Council intends to commission specialist implementation support for two digital improvement activities: an independent audit and review of its financial assessment process, and digital marketing to improve foster-carer recruitment. The financial assessment review is to examine effectiveness, efficiency, compliance, consistency and customer experience, then identify improvements. For recruitment, support is intended to help the council make effective use of a digital marketing solution through audience identification, tailored messages and stronger digital engagement. The work also covers content development, channel strategy, audience targeting, generating enquiries, improving the recruitment process and realising benefits. Suppliers may express interest in either activity or both, depending on their capabilities. Delivery is for Torbay Council in Torquay, Devon.

This is at the planning stage: the council has stated its intention to procure, but has not yet invited tenders. The planned contract is for services, with one lot currently planned. The estimated value is £150,000 excluding VAT (£180,000 including VAT). The anticipated contract period runs from 24 November 2026 to 31 March 2027. The council expects a further procurement notice on 13 November 2026. It is seeking expressions of interest for preliminary market engagement, with the engagement description giving 3pm on 9 October 2026 as the submission time. The expected procurement procedure, award method and evaluation criteria have not yet been set out in the planning information.

The work is suited to consultancies and specialist providers with experience in public-service process review, financial assessment operations and digital marketing-led recruitment. Suppliers interested in the audit element should be able to assess compliance, consistency, efficiency and customer experience, and translate findings into practical improvements. For the foster-carer recruitment element, relevant strengths include digital campaign planning, audience research and targeting, content and message development, channel selection, enquiry generation and recruitment-process optimisation. The council is looking for a proprietary implementation methodology and the ability to track benefits and demonstrate measurable improvements in foster-carer recruitment. Businesses may focus on one element or bring a broader team able to support both. The planned single-lot structure and short delivery window favour suppliers able to mobilise specialist staff and deliver implementation support across the relevant activities.

How relevant is this notice?

Notice Information

Notice Title

Digital Optimisation Implementation Support

Notice Description

Please note this project has potentially three elements to it. You may express an interest to all three if applicable, if not please express an interest where applicable. The council is seeking to commission implementation support to assist with to key digital optimisation activities. An independent audit and review of its Financial Assessment Process. The review is to assess the effectiveness, efficiency, compliance, consistency and customer experience of the current process and identify opportunities for improvement. Alongside this the council is looking to invest in a digital marketing solution to improve Foster Carer recruitment through targeted audience identification, tailored messaging and enhanced digital engagement. The council requires specialist implementation support capable of delivering a propriety methodology, covering content development, channel strategy, audience targeting, enquiry generation, recruitment process optimisation and benefits realisation, ensuring the council captures the full value value of it digital marketing tool and achieves measurable increases in foster carer recruitment

Planning Information

The EOI document should be completed and submitted via the messaging function within the portal no later than 3pm on the 9th Oct 2026

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078101
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/093942-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
£150,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Oct 2026Yesterday
Submission Deadline
Not specified
Future Notice Date
13 Nov 20262 months to go
Award Date
Not specified
Contract Period
24 Nov 2026 - 31 Mar 2027 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Torbay Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TORQUAY
Postcode
TQ1 3DR
Postcode Area
Torquay
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK42 Torbay
Delivery Location
TLK42 Torbay
Local Authority
Torbay
Electoral Ward
Tormohun
Westminster Constituency
Torbay

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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