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The People's Network E-bikes - Customer Subscription, Service, Technology and Fleet Management Platform Provider

South Yorkshire Mayoral Combined Authority

This public procurement record has 1 release in its history.

Tender

16 Oct 2026 at 09:55

UK4 - Tender Notice
Summary of the contracting process

South Yorkshire Mayoral Combined Authority is procuring a customer subscription, service, technology and fleet-management platform for its new e-bike project in South Yorkshire. The supplier will provide and operate a digital platform supporting the scheme’s day-to-day delivery and wider programme objectives. The scope covers a branded white-label website; subscriptions and payments; customer qualification and checks; insurance and theft management; asset tracking and bike allocation; order ticketing; IoT integration, including GPS tracking; data collection; customer service and CRM; legal and compliance functions; and management information, reporting and analytics. This is a technology and customer-service service requirement, including customer relationship management software and related development and technical consultancy.

The buyer invited offers through an open procedure. The tender set an enquiry deadline of 6 November 2026 at 17:00 and a bid deadline of 16 November 2026 at 12:00. The contract period runs from 11 January 2027 to 31 March 2030, with an award decision due by 7 December 2026. The estimated value is £300,000 excluding VAT (£360,000 including VAT). There is one lot. Evaluation gives 65% to quality, 25% to price and 10% to social value. Bids may be submitted electronically in English through the stated procurement portal.

The requirement suits suppliers able to deliver and operate an integrated digital platform alongside customer-facing support for an e-bike subscription scheme. Relevant capabilities include payment and subscription administration, customer verification, insurance and theft processes, fleet and asset tracking, GPS-enabled IoT integration, ticketing, data handling, CRM, compliance, and reporting and analytics. Providers should be equipped to connect these functions into a practical service supporting both operational delivery and programme objectives, and to manage customer enquiries and relationships. The single-lot scope brings the technology and service components together, making it most relevant to suppliers with the breadth to deliver an end-to-end platform, or to a lead provider able to coordinate specialist delivery partners. The stated suitability includes small and medium-sized enterprises and voluntary, community and social enterprises.

How relevant is this notice?

Notice Information

Notice Title

The People's Network E-bikes - Customer Subscription, Service, Technology and Fleet Management Platform Provider

Notice Description

The opportunity is for a technology and customer service platform supplier to support delivery of SYMCA's new e-bikes project. The Platform Supplier shall provide and operate a digital platform that supports both the operational delivery of the scheme and the achievement of the wider programme objectives, including: - Branded White-Labelled Website - Subscription and Payment Management - Customer Qualification and Checks - Insurance and Theft Management - Asset Tracking and Bike Allocation - Customer Order Ticketing - IoT (Internet of Things) Integration, including GPS Tracking - Data Collection - Customer Service and Customer Relationship Management (CRM) - Legal and Compliance - Management Information, Reporting and Analytics

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-07891b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/097745-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

48445000 - Customer Relation Management software package

72212445 - Customer Relation Management software development services

72220000 - Systems and technical consultancy services

79980000 - Subscription services

Notice Value(s)

Tender Value
£300,000 £100K-£500K
Lots Value
£300,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
16 Oct 20261 weeks ago
Submission Deadline
16 Nov 20263 weeks to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
11 Jan 2027 - 31 Mar 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
South Yorkshire Mayoral Combined Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SHEFFIELD
Postcode
S1 2BQ
Postcode Area
Sheffield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE32 Sheffield
Delivery Location
TLE3 South Yorkshire
Local Authority
Sheffield
Electoral Ward
City
Westminster Constituency
Sheffield Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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