Award

Contact Management Solution

POLICE AND CRIME COMMISSIONER FOR DYFED-POWYS

This public procurement record has 1 release in its history.

Award

28 Apr 2022 at 00:00

Summary of the contracting process

The Police and Crime Commissioner for Dyfed-Powys is seeking a supplier for a Contact Management Solution, which is integral for their Force Control Room located in Carmarthen, Wales. This procurement process entered the Award stage on 28th April 2022, following a competitive procedure with negotiation. The project aims to enhance the Integrated Communication Control System (ICCS) and is prioritizing a cloud-based solution that supports multichannel communications. Interested parties should note that the awarded contract, valued at £3,580,851, was formally signed on 30th November 2021.

This tender presents a significant opportunity for businesses in the technology and telecommunications sectors, particularly those specializing in cloud solutions and communication systems. It is particularly suited for companies with capabilities in installing, maintaining, and supporting advanced communication infrastructures that comply with the latest technological standards. Organisations that can also offer subcontracting options, especially in telephony, may find additional potential to collaborate within this procurement process.

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Notice Title

Contact Management Solution

Notice Description

Dyfed Powys Police has a history of operating a critical voice and data environment to meet the demands of front-line services to its citizens via the 999, 101 and various other services. DPP has one of the highest average speed times of answering calls for 999 across the UK. Dyfed Powys Police are now seeking to procure an Integrated Communication Control System (ICCS) and Contact Management Solution (including telephony platform) for the Force Control Room based at Headquarters, Carmarthen. Adopting a principle of 'cloud first' we are looking for a cloud based, high availability, easy to maintain and effective next generation ICCS/Contact Management Solution that supports both multichannel voice and digital communications and also interfaces with the current Airwave radio network. The system must also be available within our secondary site, based at our premises in Ammanford which acts as a backup site but this site can also be used as a staff training facility, business continuity events and so on.

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-108434
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=108434
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Competitive procedure with negotiation
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

35 - Security, fire-fighting, police and defence equipment

72 - IT services: consulting, software development, Internet and support


CPV Codes

32412000 - Communications network

32573000 - Communications control system

35711000 - Command, control, communication systems

35712000 - Tactical command, control and communication systems

72212333 - Contact management software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£3,580,851 £1M-£10M

Notice Dates

Publication Date
28 Apr 20223 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Nov 20214 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
POLICE AND CRIME COMMISSIONER FOR DYFED-POWYS
Contact Name
Not specified
Contact Email
faye.ryan@dyfed-powys.pnn.police.uk
Contact Phone
+44 1267226540

Buyer Location

Locality
CARMARTHEN
Postcode
SA31 2PF
Post Town
Swansea
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL42 South West Wales
Delivery Location
TLL1 West Wales and The Valleys, TLL24 Powys

Local Authority
Carmarthenshire
Electoral Ward
Llangunnor
Westminster Constituency
Caerfyrddin

Supplier Information

Number of Suppliers
1
Supplier Name

AIRWAVE SOLUTIONS.COM

Further Information

Notice Documents

  • https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=APR395971
    Contact Management Solution - Dyfed Powys Police has a history of operating a critical voice and data environment to meet the demands of front-line services to its citizens via the 999, 101 and various other services. DPP has one of the highest average speed times of answering calls for 999 across the UK. Dyfed Powys Police are now seeking to procure an Integrated Communication Control System (ICCS) and Contact Management Solution (including telephony platform) for the Force Control Room based at Headquarters, Carmarthen. Adopting a principle of 'cloud first' we are looking for a cloud based, high availability, easy to maintain and effective next generation ICCS/Contact Management Solution that supports both multichannel voice and digital communications and also interfaces with the current Airwave radio network. The system must also be available within our secondary site, based at our premises in Ammanford which acts as a backup site but this site can also be used as a staff training facility, business continuity events and so on.

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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