Award

Connected Communities Field Support Services

HIGHLANDS AND ISLANDS ENTERPRISE

This public procurement record has 3 releases in its history.

AwardUpdate

16 Dec 2020 at 00:00

Award

26 Apr 2017 at 00:00

Summary of the contracting process

The procurement process is initiated by Highlands and Islands Enterprise (HIE) for the "Connected Communities Field Support Services." Located in Inverness, HIE is focusing on providing services related to the Western Isles Connected Communities Broadband Network (CCBN). The current procurement stage is awarded, with the contract signed on 3 April 2017, entailing a duration of 1,320 days and a total contract value of £885,022. The procurement method is classified as limited due to the technical capabilities required, with the contract being essential for servicing both public and private sector customers across the Western Isles.

This tender presents significant opportunities for businesses experienced in technical service provision, particularly those in the telecommunications and IT sectors. Companies that are adept at field maintenance, equipment installation, and network administration may find a suitable match. Furthermore, businesses with the capability to meet stringent service level agreements and hold necessary local accreditations stand to be well-suited for future opportunities, as HIE intends to allow for the progression of new suppliers to gain the required qualifications for this contract.

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Notice Title

Connected Communities Field Support Services

Notice Description

The Western Isles Connected Communities Broadband Network (CCBN), currently owned & operated by HIE, delivers wholesale broadband access to 5 public sector & 2 private sector customers. It delivers broadband services to both public & private sector providers, inc. residential customers, throughout the Western Isles. In order to support the continuing operation of the CCBN, HIE require a supplier to assume responsibility of field maintenance (proactive & reactive) & the installation & commissioning of CPE. The supplier will be responsible for the future installation, commissioning & decommissioning of equipment required to support the ongoing operation of the network as a result of the DSSB fibre enabled infrastructure rollout (inc.reconfiguration of existing network equipment). HIE are formulating an exit strategy from the CCBN & the supplier will work with HIE in order to achieve this aim.

Lot Information

Lot 1

The Western Isles Connected Communities Broadband Network (CCBN), currently owned and operated by HIE,delivers wholesale broadband access and services to public and private sector customers inc. residential customers, throughout the Western Isles. HIE are formulating an exit strategy from the CCBN and the supplier will work with HIE in order to achieve this aim.

Options: These services will be required from May 2017 for an initial period of 1 year, unless terminated in accordance with the provisions of the Framework agreement, with HIE having the option to extend for a period or periods together not exceeding 2 calendar years following the Initial Term.

Procurement Information

Under Directive 2014/24/EU of the European Parliament and of the Council, Article 32 2(b)(ii)- competition is absent for technical reasons. HIE are bound by critical Service Level Agreements in relation to these services which includes public sector customers (eg Western Isles NHS & Police Scotland). These include, across all of the Western Isles, on site response times of max 4 hours. In addition, access to a number of key local sites can only be undertaken when individuals with specialist skills are accompanied by the specialist mast/tower management company Wireless Infrastructure Company (WIC) and/or individuals have the necessary accreditations received from WIC. This accreditation is currently only held by 3 locally based individuals. Rigorous training and examination and high costs are associated with this accreditation (c6 months & GBP 30k for the min 3 individuals required). The only supplier who both holds the required accreditiation and can meet the 4hr response time is Ontime IT and Comms Ltd. and no reasonable alternative or substitute exists. There is objectively only one economic operator that can perform the contract. As the HIE Superfast Broadband project rolls out it is anticipated that demand for these services will diminish significantly. It is not foreseen it would be commercially viable for another supplier to put in place the on-island required services, systems and accreditations in order to respond to critical SLA response times. However, HIE intent to award this Framework on a 1+1+1 year basis to allow other potential suppliers, should they wish, to achieve this accreditation and make themselves known to HIE. It is therefore currently considered that the proposed award of contract to Ontime IT and Comms Ltd currently meets with the requirements of Regulation 33(1)(b)(ii) of the Public Contracts (Scotland) Regulations 2015.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000482730
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC402486
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F20 - Modification Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

45 - Construction work

50 - Repair and maintenance services

64 - Postal and telecommunications services

72 - IT services: consulting, software development, Internet and support


CPV Codes

45314000 - Installation of telecommunications equipment

50330000 - Maintenance services of telecommunications equipment

50331000 - Repair and maintenance services of telecommunications lines

50332000 - Telecommunications-infrastructure maintenance services

64200000 - Telecommunications services

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£885,022 £500K-£1M

Notice Dates

Publication Date
16 Dec 20205 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
3 Apr 20178 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
HIGHLANDS AND ISLANDS ENTERPRISE
Contact Name
Not specified
Contact Email
hieprocurement@hient.co.uk
Contact Phone
+44 1463245245

Buyer Location

Locality
INVERNESS
Postcode
IV2 5NA
Post Town
Inverness
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM2 Highlands and Islands
Small Region (ITL 3)
TLM20 Highlands and Islands
Delivery Location
TLM64 Na h-Eileanan Siar

Local Authority
Highland
Electoral Ward
Inverness South
Westminster Constituency
Inverness, Skye and West Ross-shire

Supplier Information

Number of Suppliers
1
Supplier Name

ONTIME IT & COMMS

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR276310
    Connected Communities Field Support Services - The Western Isles Connected Communities Broadband Network (CCBN), currently owned & operated by HIE, delivers wholesale broadband access to 5 public sector & 2 private sector customers. It delivers broadband services to both public & private sector providers, inc. residential customers, throughout the Western Isles. In order to support the continuing operation of the CCBN, HIE require a supplier to assume responsibility of field maintenance (proactive & reactive) & the installation & commissioning of CPE. The supplier will be responsible for the future installation, commissioning & decommissioning of equipment required to support the ongoing operation of the network as a result of the DSSB fibre enabled infrastructure rollout (inc.reconfiguration of existing network equipment). HIE are formulating an exit strategy from the CCBN & the supplier will work with HIE in order to achieve this aim.
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR281188
    Connected Communities Field Support Services - The Western Isles Connected Communities Broadband Network (CCBN), currently owned & operated by HIE, delivers wholesale broadband access to 5 public sector & 2 private sector customers. It delivers broadband services to both public & private sector providers, inc. residential customers, throughout the Western Isles. In order to support the continuing operation of the CCBN, HIE require a supplier to assume responsibility of field maintenance (proactive & reactive) & the installation & commissioning of CPE. The supplier will be responsible for the future installation, commissioning & decommissioning of equipment required to support the ongoing operation of the network as a result of the DSSB fibre enabled infrastructure rollout (inc.reconfiguration of existing network equipment). HIE are formulating an exit strategy from the CCBN & the supplier will work with HIE in order to achieve this aim.

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