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On Train Hospitality Services

ScotRail Trains Limited

This public procurement record has 3 releases in its history.

Award

04 Mar 2026 at 00:00

OJEU - F6 - Contract Award Notice (Utilities)
Award

03 Mar 2026 at 00:00

OJEU - F6 - Contract Award Notice (Utilities)
Tender

23 Oct 2023 at 01:00

OJEU - F5 - Contract Notice (Utilities)
Summary of the contracting process

ScotRail Trains Limited is actively engaged in a public procurement process for providing on-train hospitality services, split into three distinct lots: food and drink provision, EPOS solutions, and a managed hospitality solution. Operating from Glasgow, the procurement falls under the industry category of railway services, specifically within the region of UKM. The tender is currently active with the submission deadline for the Pre-Qualification Questionnaire (PQQ) set for 15 November 2023 at 12:00. ScotRail is utilising a selective negotiated procurement method with prior competition call, ensuring a thorough selection process for high-quality candidates. The contract aims to be effective from February 2024 with an initial term ending 31 March 2026, and an option to extend up to an additional four years.

This tender presents significant opportunities for businesses specialising in hospitality, retail, and technological solutions, particularly those experienced in managing large-scale service operations across varied geographic locations. Companies with expertise in food and drink supply chain management, electronic point of sale systems, and comprehensive managed services would be well-suited to participate in this competition, granting them access to a substantial public contract. Successful bidders will have the chance to grow their business by forming strategic partnerships with one of the UK's leading railway service providers, potentially enhancing their market reputation and expanding their service offerings within the rail industry.

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Notice Information

Notice Title

On Train Hospitality Services

Notice Description

ScotRail are tendering for suppliers to assist in the provision of our on train hospitality services. The requirement is split into 3 separate lots: 1: Food and Drink Provision to supply and deliver food and drink for on-train retailing. 2: EPOS Solutions including card payments and stock management services. 3: Managed solution, for the above services as well as stock management and depot services.

Lot Information

Managed Hospitality Solution

ScotRail are inviting prospective suppliers to bid for a managed hospitality service encompassing: the sourcing and delivery of food and drinks, managing food and drink stores / depots and waste, stock management, loading and maintaining trollies and providing an EPOS solution. For the avoidance of doubt; ScotRail staff would still sell / retail food and drink on board trains however the prospective supplier(s) would manage the backend supply.

Options: The supplier will be asked to provide prices for the potential purchase of additional EPOS devices and depot locations. Details will be provided at ITN stage.

Renewal: The initial term will be live from the award (anticipated February 2024) to 31 March 2026, with the option to extend for up to another 4 years.

EPOS Solution

ScotRail require a flexible software and hardware solution to ensure the continued efficiency of on train hospitality. ScotRail require an EPOS solution that will allow for ordering and payment on ScotRail train services, often taking payment in remote geographical locations. The current requirement is 80 EPOS devices / solutions for ScotRail staff with the option to purchase more (or decrease the number) over the lifetime of the contract.

Options: As well as the initial requirement detailed in the tender, ScotRail may wish to purchase additional EPOS devices / solutions over the course of the contract. A rate card should be provided and factored into the commercial submission as part of the ITN.

Renewal: The initial term will be from the award (anticipated February 2024) to 31 March 2026, with the option to extend for up to another 4 years.

Food and Drink Supplier

Supply and delivery of food and drinks products. ScotRail are looking to award to a supplier for the provision of food and drink products to be delivered to ScotRail managed sites.

Renewal: The anticipated initial term will be from the award (anticipated February 2024) to 31 March 2026, with the option to extend for a further 3 years.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000747544
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR550901
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F6 - Contract Award Notice (Utilities)
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Negotiated procedure with prior call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

15 - Food, beverages, tobacco and related products

55 - Hotel, restaurant and retail trade services

72 - IT services: consulting, software development, Internet and support

CPV Codes

15000000 - Food, beverages, tobacco and related products

15980000 - Non-alcoholic beverages

55520000 - Catering services

72212110 - Point of sale (POS) software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
4 Mar 20267 months ago
Submission Deadline
24 Nov 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Proposed initial term is to 31st March 2026 with potential options to extend to 31st March 2029 - this contract may be re-tendered beyond these dates

Notice Status

Tender Status
Cancelled
Lots Status
Cancelled
Awards Status
Unsuccessful
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ScotRail Trains Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G2 6HQ
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Supplier Information

Number of Suppliers
1
Supplier Name

ECR Solutions

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT490977
    On Train Hospitality Services - ScotRail are tendering for suppliers to assist in the provision of our on train hospitality services. The requirement is split into 3 separate lots: 1: Food and Drink Provision to supply and deliver food and drink for on-train retailing. 2: EPOS Solutions including card payments and stock management services. 3: Managed solution, for the above services as well as stock management and depot services.
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR550852
    On Train Hospitality Services - ScotRail are tendering for suppliers to assist in the provision of our on train hospitality services. The requirement is split into 3 separate lots: 1: Food and Drink Provision to supply and deliver food and drink for on-train retailing. 2: EPOS Solutions including card payments and stock management services. 3: Managed solution, for the above services as well as stock management and depot services. This award notice is for the award of lot 2 only
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR550901
    On Train Hospitality Services - ScotRail are tendering for suppliers to assist in the provision of our on train hospitality services. The requirement is split into 3 separate lots: 1: Food and Drink Provision to supply and deliver food and drink for on-train retailing. 2: EPOS Solutions including card payments and stock management services. 3: Managed solution, for the above services as well as stock management and depot services.

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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