Planning

Market Engagement - ScotRail Ticket Office and Mobile Retail and Validation Solutions

SCOTRAIL TRAINS LIMITED .

This public procurement record has 1 release in its history.

Summary of the contracting process

ScotRail Trains Limited is in the planning stage of a procurement process titled "Market Engagement - ScotRail Ticket Office and Mobile Retail and Validation Solutions." This initiative falls under the industry category of Railway Services and pertains to the procurement of goods. The project aims to modernise the existing ticket office and mobile retail systems with potential integration to a centralised back office for enhanced customer experience. Suppliers across Scotland are invited to partake in this market engagement, which will take place in various ScotRail locations including ticket offices and stations. Interested vendors should submit their completed questionnaires by 12pm on Wednesday, 23rd July 2025.

This tender presents a significant opportunity for businesses specialising in the development and supply of RSP accredited ticketing systems and mobile retail solutions. Companies with experience in these areas or those capable of offering innovative integration with centralised systems stand to benefit greatly from this project. By engaging in this preliminary market exploration, businesses can establish a foothold with ScotRail and influence the strategy shaping future tender documents. This is an ideal opportunity for businesses looking to expand their operations within the UK's rail infrastructure sector.

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Notice Title

Market Engagement - ScotRail Ticket Office and Mobile Retail and Validation Solutions

Notice Description

ScotRail are conducting market engagement to understand the capabilities of potential suppliers to provide RSP accredited ticket office and mobile retail and validation solutions. We are seeking to modernise our offering, including the potential to integrate with a centralised back office providing a seamless customer experience across channels. The roll-out will be across the geography of Scotland covering the ScotRail locations including Ticket Offices, Stations and Offices. We invite suppliers to review the information provided and complete a short questionnaire via our Wax Digital e-sourcing portal which can be accessed here - https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx ScotRail will review the information provided and intend to engage further with suppliers who have the relevant experience and capabilities. This assessment will shape our strategy and tender documents for the future of these services. The deadline for submitting your completed questionnaire is by 12pm Wednesday 23rd July 2025

Lot Information

Lot 1

ScotRail are conducting market engagement to understand the capabilities of potential suppliers to provide RSP accredited ticket office and mobile retail and validation solutions. We are seeking to modernise our offering, including the potential to integrate with a centralised back office providing a seamless customer experience across channels. The roll-out will be across the geography of Scotland covering the ScotRail locations including Ticket Offices, Stations and Offices. We invite suppliers to review the information provided and complete a short questionnaire via our Wax Digital e-sourcing portal which can be accessed here - https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx ScotRail will review the information provided and intend to engage further with suppliers who have the relevant experience and capabilities. This assessment will shape our strategy and tender documents for the future of these services. The deadline for submitting your completed questionnaire is by 12pm Wednesday 23rd July 2025.. For further information and to submit a completed questionnaire please access our Wax e-sourcing portal here - https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000802868
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL533622
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
OJEU - F4 - Prior Information Notice (Utilities)
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

42 - Industrial machinery

48 - Software package and information systems

50 - Repair and maintenance services


CPV Codes

30144200 - Ticket-issuing machines

42991230 - Ticket printers

48000000 - Software package and information systems

50316000 - Maintenance and repair of ticket-issuing machinery

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
1 Jul 20257 months ago
Submission Deadline
Not specified
Future Notice Date
1 Oct 2025Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
SCOTRAIL TRAINS LIMITED .
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G2 6HQ
Post Town
Glasgow
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland

Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL533622
    Market Engagement - ScotRail Ticket Office and Mobile Retail and Validation Solutions - ScotRail are conducting market engagement to understand the capabilities of potential suppliers to provide RSP accredited ticket office and mobile retail and validation solutions. We are seeking to modernise our offering, including the potential to integrate with a centralised back office providing a seamless customer experience across channels. The roll-out will be across the geography of Scotland covering the ScotRail locations including Ticket Offices, Stations and Offices. We invite suppliers to review the information provided and complete a short questionnaire via our Wax Digital e-sourcing portal which can be accessed here - https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx ScotRail will review the information provided and intend to engage further with suppliers who have the relevant experience and capabilities. This assessment will shape our strategy and tender documents for the future of these services. The deadline for submitting your completed questionnaire is by 12pm Wednesday 23rd July 2025

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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