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Managed ICT Service Partner

The City of Edinburgh Council

This public procurement record has 1 release in its history.

Planning

30 Sep 2026 at 01:00

OJEU - F1 - Prior Information Notice
Summary of the contracting process

The City of Edinburgh Council is preparing to procure a strategic managed ICT services partner for Lothian Pension Fund, supporting approximately 120 staff and pension services for more than 103,000 members. The service is intended to provide a secure, resilient and modern technology environment in a highly regulated pension administration and investment management setting. The anticipated scope covers service design and transition; service desk and end-user support; infrastructure, networks, cloud and Microsoft 365; storage, backup and data management; identity and access management; telephony; business continuity and disaster recovery; security and supplier management; and strategic advice and project services. Delivery is for Lothian Pension Fund in Edinburgh. The supplier is expected to transition services from the incumbent while maintaining continuity and minimising operational disruption.

This is at the planning stage: the Council has signalled its intention to procure and is seeking market interest, not inviting tenders. Organisations may be asked to take part in engagement through written statements or Teams meetings over the following months. The buyer expects to publish a future tender notice on 15 January 2027. The anticipated tender would use shortlisting followed by rounds of dialogue or negotiation to refine the requirements. The procurement is described as services and is expected to be covered by the Government Procurement Agreement. No contract value, budget, contract duration, or award criteria are set out at this stage. The engagement is intended to inform the future procurement; it is not a bid deadline or an invitation to submit a tender.

This will suit an established managed-service provider able to take responsibility for a broad, integrated ICT estate rather than a single technical component. Relevant strengths include secure infrastructure and network operations, cloud and Microsoft 365 delivery, service desk support, data protection and recovery, identity management, security governance, telephony and business continuity. Suppliers should be able to demonstrate a controlled transition from an incumbent with minimal disruption, and support a regulated pension administration and investment environment. The Fund is looking for a mature, collaborative partner that works transparently, provides accessible service data and reporting, and gives authorised staff the ability to analyse performance independently. It also values strategic insight, innovation and continuous improvement, including scalable services, enhanced user experience, stronger resilience and measurable business value.

How relevant is this notice?

Notice Information

Notice Title

Managed ICT Service Partner

Notice Description

A Managed ICT Service Partner for approximately 120 users within Lothian Pension Fund

Lot Information

Lot 1

Lothian Pension Fund is seeking to engage with the market in advance of procuring a strategic managed ICT services partner. The organisation employs approximately 120 staff and delivers pension services to more than 103,000 members. Lothian Pension Fund requires a secure, resilient and modern ICT service to support its operations within a highly regulated pension administration and investment management environment. The anticipated scope includes service design and transition, service desk and end-user support, infrastructure and network management, cloud and Microsoft 365 services, storage, backup and data management, identity and access management, telephony, business continuity and disaster recovery, security management, supplier management, and strategic ICT advisory and project services. The successful supplier will be expected to deliver a highly available, secure and scalable technology environment that supports both day-to-day operations and the organisation's longer-term strategic objectives. The supplier will also be expected to deliver a smooth transition from the incumbent provider, ensuring continuity of service and minimising operational disruption. Lothian Pension Fund is seeking a mature, collaborative and forward-thinking technology partner that will work transparently alongside the organisation, contributing strategic insight, innovation and continuous improvement to support its long-term objectives. The successful supplier will be expected to provide full visibility of service performance and operational information, enabling informed decision-making and effective governance. Lothian Pension Fund places significant importance on data transparency and accessibility and expects service management tooling and reporting capabilities that enable authorised personnel to independently access, analyse and report on service data. A strong focus will be placed on continuous improvement and innovation, with the successful supplier expected to proactively identify opportunities to enhance services, improve user experience, strengthen resilience and deliver measurable business value. Lothian Pension Fund is particularly interested in suppliers that can provide scalable and adaptable services, bringing industry best practice and new ideas to support the organisation's evolving needs over the life of the contract.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000843321
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP565557
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
OJEU - F1 - Prior Information Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

64 - Postal and telecommunications services

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

64200000 - Telecommunications services

72267000 - Software maintenance and repair services

72300000 - Data services

72500000 - Computer-related services

72510000 - Computer-related management services

72514000 - Computer facilities management services

72591000 - Development of service level agreements

72611000 - Technical computer support services

72700000 - Computer network services

72710000 - Local area network services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
30 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
15 Jan 20274 months to go
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The City of Edinburgh Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH8 8BG
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM75 City of Edinburgh
Local Authority
City of Edinburgh
Electoral Ward
City Centre
Westminster Constituency
Edinburgh East and Musselburgh

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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