Customer Journey Mapping Project
Description: In 2026 Abri commences its new corporate strategy. Key components of this strategy are the provision of Ideal Homes, Services and the creation of an Ideal Organisation, capable of delivering the homes and services our current and future customers need. A key aspect of improving our services (making them better match our ideals) is to understand our current customer journeys, understand what good looks like, and understand the gap between the two. With clear realistic and actionable plans to close those gaps to inform future practice.
Summary: The Swaythling Housing Society Ltd, trading as Abri, is inviting tenders for a "Customer Journey Mapping Project" located in Eastleigh, United Kingdom. This procurement opportunity belongs to the services category, specifically focusing on systems and technical consultancy, business analysis, project management, and business development consultancy services. The tender, with an estimated gross value of £180,000, follows an open competitive flexible procedure. Key dates include the submission deadline on 13th February 2026, with the contract period running from 1st April 2026 to 1st April 2027. The tender is currently at the active stage, and interested parties should complete their submissions via an online portal by the specified deadline.