Award

Unified Communications

THE NATIONAL ARCHIVES

This public procurement record has 7 releases in its history.

AwardUpdate

22 Jan 2025 at 10:30

AwardUpdate

10 Nov 2023 at 13:42

AwardUpdate

25 Apr 2023 at 09:29

Award

08 Jan 2021 at 09:40

TenderAmendment

20 Nov 2020 at 15:12

TenderAmendment

28 Oct 2020 at 16:10

Tender

28 Oct 2020 at 15:52

Summary of the contracting process

The National Archives (TNA), located in Richmond, England, undertook a complete procurement process to establish a partnership with a supplier for delivering a cloud-based Unified Communications SaaS platform. The tender, titled "Unified Communications," falls under the CPV classification for communication and related equipment, including additional categories like software packages and IT services. The procurement followed an open procedure with a tender period ending on 1 December 2020. The contract began on 6 January 2021 and will conclude on 21 February 2025. This stage of the procurement is at the award update phase as of 10 November 2023, with Avoira Limited being the awarded supplier for a contract value of £311,000 GBP.

This tender provides significant opportunities for SMEs, as TNA encourages their participation. Businesses specializing in telephony, chat, contact centre, and video/voice-conferencing solutions are particularly well-suited to benefit from such procurement processes. This contract supports business growth by providing a robust platform for showcasing technical expertise in unified communications and developing sustainable, innovative solutions for a prestigious national institution. Participating in similar tenders offers businesses a chance to expand their clientele, improve market presence, and build long-term partnerships with public sector organisations.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Unified Communications

Notice Description

The objective of this tender exercise is to source a partnership with a supplier to deliver a cloud-based unified communications SaaS platform to The National Archives (TNA) to include services such as, telephony, chat, contact centre and video/voice-conferencing.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4da44e7b-8743-4f4c-93ce-5d922b4bb928
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/57e2002c-88d5-4b7f-bae9-ce46f1ee5415
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

48 - Software package and information systems

64 - Postal and telecommunications services

72 - IT services: consulting, software development, Internet and support


CPV Codes

32000000 - Radio, television, communication, telecommunication and related equipment

48000000 - Software package and information systems

64000000 - Postal and telecommunications services

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£572,224 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
22 Jan 20251 years ago
Submission Deadline
1 Dec 2020Expired
Future Notice Date
Not specified
Award Date
31 Dec 20205 years ago
Contract Period
6 Jan 2021 - 21 Feb 2026 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
THE NATIONAL ARCHIVES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
RICHMOND
Postcode
TW9 4DU
Post Town
Twickenham
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI75 Hounslow and Richmond upon Thames
Delivery Location
Not specified

Local Authority
Richmond upon Thames
Electoral Ward
Kew
Westminster Constituency
Richmond Park

Supplier Information

Number of Suppliers
1
Supplier Name

AVOIRA

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-4da44e7b-8743-4f4c-93ce-5d922b4bb928-2025-01-22T10:30:45Z",
    "date": "2025-01-22T10:30:45Z",
    "ocid": "ocds-b5fd17-4da44e7b-8743-4f4c-93ce-5d922b4bb928",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "TNA316",
        "title": "Unified Communications",
        "description": "The objective of this tender exercise is to source a partnership with a supplier to deliver a cloud-based unified communications SaaS platform to The National Archives (TNA) to include services such as, telephony, chat, contact centre and video/voice-conferencing.",
        "datePublished": "2020-10-28T15:52:41Z",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "32000000",
            "description": "Radio, television, communication, telecommunication and related equipment"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "48000000",
                "description": "Software package and information systems"
            },
            {
                "scheme": "CPV",
                "id": "64000000",
                "description": "Postal and telecommunications services"
            },
            {
                "scheme": "CPV",
                "id": "72000000",
                "description": "IT services: consulting, software development, Internet and support"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "TW9 4DU"
                    },
                    {
                        "postalCode": "TW9 4DU"
                    },
                    {
                        "postalCode": "TW9 4DU"
                    },
                    {
                        "postalCode": "TW9 4DU"
                    },
                    {
                        "postalCode": "TW9 4DU"
                    },
                    {
                        "postalCode": "TW9 4DU"
                    },
                    {
                        "postalCode": "TW9 4DU"
                    }
                ]
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (above threshold)",
        "tenderPeriod": {
            "endDate": "2020-12-01T17:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2021-01-06T00:00:00Z",
            "endDate": "2026-02-21T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/486868a7-ba44-4317-b492-630ed3df3071",
                "datePublished": "2020-10-28T15:52:41Z",
                "format": "text/html",
                "language": "en",
                "dateModified": "2020-11-20T15:12:28Z"
            },
            {
                "id": "8",
                "documentType": "tenderNotice",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/d6220407-cbe6-4f5a-96ad-73935a77d86f",
                "format": "application/pdf"
            },
            {
                "id": "2",
                "documentType": "technicalSpecifications",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/eca0acba-b8fa-4f97-ad9e-620ac943f942",
                "format": "application/pdf"
            },
            {
                "id": "3",
                "documentType": "technicalSpecifications",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/c9ae7e28-c6ea-4094-b9a9-71dd8a641066",
                "format": "application/pdf"
            },
            {
                "id": "4",
                "documentType": "biddingDocuments",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/1d5c8549-8aad-4808-9a48-3a00e46d1deb",
                "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
            },
            {
                "id": "5",
                "documentType": "biddingDocuments",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/fcaec339-e473-4127-9269-bba27a66c1f9",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "6",
                "documentType": "tenderNotice",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/c34dcfa7-0d5d-474b-8e76-e54e492f41f6",
                "format": "application/pdf"
            },
            {
                "id": "7",
                "documentType": "clarifications",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/08bee13a-2821-4fb3-b3c4-8170becfc65b",
                "format": "application/pdf"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-GOR-EA71",
            "name": "The National Archives",
            "identifier": {
                "legalName": "The National Archives",
                "scheme": "GB-GOR",
                "id": "EA71"
            },
            "address": {
                "streetAddress": "Kew",
                "locality": "Richmond",
                "postalCode": "TW9 4DU",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "procurement@nationalarchives.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-01763970",
            "name": "Avoira Limited",
            "identifier": {
                "legalName": "Avoira Limited",
                "scheme": "GB-COH",
                "id": "01763970"
            },
            "address": {
                "streetAddress": "Penine House, Salford Street BURY Lancashire BL9 6YA"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-GOR-EA71",
        "name": "The National Archives"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-4da44e7b-8743-4f4c-93ce-5d922b4bb928-1",
            "status": "active",
            "date": "2020-12-31T00:00:00Z",
            "datePublished": "2021-01-08T09:40:30Z",
            "value": {
                "amount": 206878.84,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-01763970",
                    "name": "AVOIRA LIMITED"
                }
            ],
            "contractPeriod": {
                "startDate": "2021-01-06T00:00:00Z",
                "endDate": "2024-02-21T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/57e2002c-88d5-4b7f-bae9-ce46f1ee5415",
                    "datePublished": "2021-01-08T09:40:30Z",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "technicalSpecifications",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/eca0acba-b8fa-4f97-ad9e-620ac943f942",
                    "format": "application/pdf"
                },
                {
                    "id": "3",
                    "documentType": "technicalSpecifications",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/c9ae7e28-c6ea-4094-b9a9-71dd8a641066",
                    "format": "application/pdf"
                },
                {
                    "id": "4",
                    "documentType": "biddingDocuments",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/1d5c8549-8aad-4808-9a48-3a00e46d1deb",
                    "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
                },
                {
                    "id": "5",
                    "documentType": "biddingDocuments",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/fcaec339-e473-4127-9269-bba27a66c1f9",
                    "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
                },
                {
                    "id": "6",
                    "documentType": "tenderNotice",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/c34dcfa7-0d5d-474b-8e76-e54e492f41f6",
                    "format": "application/pdf"
                },
                {
                    "id": "7",
                    "documentType": "clarifications",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/08bee13a-2821-4fb3-b3c4-8170becfc65b",
                    "format": "application/pdf"
                }
            ]
        },
        {
            "id": "ocds-b5fd17-4da44e7b-8743-4f4c-93ce-5d922b4bb928-2",
            "status": "active",
            "date": "2020-12-31T00:00:00Z",
            "datePublished": "2021-01-08T09:40:30Z",
            "value": {
                "amount": 365346.53,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-01763970",
                    "name": "Avoira Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2021-01-06T00:00:00Z",
                "endDate": "2026-02-21T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/57e2002c-88d5-4b7f-bae9-ce46f1ee5415",
                    "datePublished": "2021-01-08T09:40:30Z",
                    "dateModified": "2025-01-22T10:30:45Z",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "technicalSpecifications",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/eca0acba-b8fa-4f97-ad9e-620ac943f942",
                    "format": "application/pdf"
                },
                {
                    "id": "3",
                    "documentType": "technicalSpecifications",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/c9ae7e28-c6ea-4094-b9a9-71dd8a641066",
                    "format": "application/pdf"
                },
                {
                    "id": "4",
                    "documentType": "biddingDocuments",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/1d5c8549-8aad-4808-9a48-3a00e46d1deb",
                    "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
                },
                {
                    "id": "5",
                    "documentType": "biddingDocuments",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/fcaec339-e473-4127-9269-bba27a66c1f9",
                    "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
                },
                {
                    "id": "6",
                    "documentType": "tenderNotice",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/c34dcfa7-0d5d-474b-8e76-e54e492f41f6",
                    "format": "application/pdf"
                },
                {
                    "id": "7",
                    "documentType": "clarifications",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/08bee13a-2821-4fb3-b3c4-8170becfc65b",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}