Award

Contract Award

TRAFFORD COUNCIL

This public procurement record has 1 release in its history.

Award

07 Mar 2022 at 17:42

Award Notice
Summary of the contracting process

The procurement process, initiated by Trafford Council, has resulted in the contract award for the provision of Contact Centre Telephony with Support and Maintenance. The tender, titled "Contract Award", falls under the telecommunications category and is based in Manchester, England. The procurement method used was a selective approach, specifically a restricted procedure due to exceeding the threshold. The contract is valued at £264,920 and is set to commence on 1st April 2022, continuing until 31st March 2025. The tender period concluded on 26th November 2021.

This tender offers substantial opportunities for growth, particularly for small and medium enterprises (SMEs) with expertise in telecommunications and IT services. Businesses capable of delivering contact centre technologies, maintenance services, and consulting related to telephony solutions would be well-positioned to compete. With the ongoing support and maintenance requirements specified, companies that can provide innovative and reliable telecommunication platforms are likely to see significant interest from Trafford Council and potentially other local authorities undertaking similar projects in the future.

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Notice Information

Notice Title

Contract Award

Notice Description

The Authority is provision of a Contact Centre Telephony with Support and Maintenance. The current contract provision ceases in March 2022 for the current contact centre maintenance support/warranty extension. Rochdale Council require free usage on suppliers' new platform from go-live to equal the duration of the existing telephony support and maintenance contract

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5a4746ce-100d-4826-8cd5-164310d1e6d2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a7625361-4396-4ea0-8385-5de3bb74b3a0
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure (above threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

50 - Repair and maintenance services

64 - Postal and telecommunications services

72 - IT services: consulting, software development, Internet and support

CPV Codes

32000000 - Radio, television, communication, telecommunication and related equipment

50000000 - Repair and maintenance services

64000000 - Postal and telecommunications services

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£264,920 £100K-£500K
Lots Value
Not specified
Awards Value
£264,920 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
7 Mar 20223 years ago
Submission Deadline
26 Nov 2021Expired
Future Notice Date
Not specified
Award Date
15 Dec 20214 years ago
Contract Period
31 Mar 2022 - 31 Mar 2025 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRAFFORD COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M32 0TH
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
TLD North West (England)
Local Authority
Trafford
Electoral Ward
Gorse Hill & Cornbrook
Westminster Constituency
Stretford and Urmston

Supplier Information

Number of Suppliers
1
Supplier Name

FOEHN

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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