Planning

Digital Dictation, Speech/Voice Recognition, Outsourced Transcription and associated services

NHS COMMERCIAL SOLUTIONS

This public procurement record has 1 release in its history.

Planning

23 May 2025 at 11:24

Summary of the contracting process

NHS Commercial Solutions is planning a procurement process titled "Digital Dictation, Speech/Voice Recognition, Outsourced Transcription, and associated services" within the typing, word-processing, and desktop publishing services industry category. The procurement is currently in the planning stage under an open procedure. The initiative focuses on updating the existing NHS England endorsed Framework Agreement to meet the growing demand for digital dictation, voice recognition, and transcription services. Located in Surrey, the process is expected to open opportunities across the UK and start a contract period from 19th January 2026 to 18th January 2034, with a projected value of £400 million. Specific details, including tender procedures, and communication notices are to be completed by 23rd May 2025.

This tender presents a robust opportunity for business growth, especially suited for small and medium-sized enterprises (SMEs) owing to the structure of the Framework Agreement. With the contract divided into six lots covering various services—from AI-enabled solutions to managed services—there is ample room for businesses specialising in IT services, voice recognition, software development, and system support to compete. Additionally, companies proficient in digital dictation and outsourced transcription services will find this framework conducive for growth, reflecting NHS Commercial Solutions' commitment to value for money procurement and streamlined support for contracting authorities.

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Notice Title

Digital Dictation, Speech/Voice Recognition, Outsourced Transcription and associated services

Notice Description

This is a replacement of the existing NHS England endorsed Framework Agreement. There is a growing need for Digital Dictation, Speech/Voice Recognition, Outsourced Transcription, and associated services in the NHS. The Framework appoints a pool of qualified suppliers who are tested through a robust Public Sector Compliant procurement process. The Framework Agreement then allows a Contracting Authority to issue a call-off contract to suitable Supplier either via a Direct Award or a Mini-comp tender process demonstrating value for money procurement. NHS Commercial Solutions will provide a comprehensive support service to a Contracting Authority intending to make use of the Framework Agreement. This includes, but not limited to, a set of templated documents for running a tender, draft specification and evaluation criteria, guidance on Social values criteria and any guidance to the procurement process. The framework will be divided into 6 lots, as follows: Lot 1: Products and/or Services Catalogue Lot 2: Digital Dictation service solution with AI Technology Lot 3 Digital Dictation service solution without AI Technology Lot 4: Outsourced transcription service solution with AI Technology Lot 5 Outsourced transcription service solution without AI Technology Lot 6: Managed service solution

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-68ee0f97-64e1-4345-a916-9ecd1541fb06
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/43686c7d-d3b5-474c-8993-3bd84265133f
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planned Procurement Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

32332100 - Dictating machines

32342450 - Voice recorders

32344110 - Voice-logging system

48311000 - Document management software package

48314000 - Voice recognition software package

48517000 - IT software package

48900000 - Miscellaneous software package and computer systems

72000000 - IT services: consulting, software development, Internet and support

72212000 - Programming services of application software

72212314 - Voice recognition software development services

72250000 - System and support services

72268000 - Software supply services

72300000 - Data services

72317000 - Data storage services

72610000 - Computer support services

72800000 - Computer audit and testing services

79550000 - Typing, word-processing and desktop publishing services

79551000 - Typing services

Notice Value(s)

Tender Value
£400,000,000 £100M-£1B
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
23 May 20259 months ago
Submission Deadline
Not specified
Future Notice Date
23 May 2025Expired
Award Date
Not specified
Contract Period
19 Jan 2026 - 18 Jan 2034 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NHS COMMERCIAL SOLUTIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DORKING
Postcode
RH4 1XA
Post Town
Redhill
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ26 East Surrey
Delivery Location
Not specified

Local Authority
Mole Valley
Electoral Ward
Dorking North
Westminster Constituency
Dorking and Horley

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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