Tender

Cloud Based Telephony System for Cobalt and South Liverpool Homes 2021 - 26

COBALT HOUSING E-TENDERING

This public procurement record has 1 release in its history.

Tender

18 Dec 2020 at 17:34

Tender Notice
Summary of the contracting process

The procurement process involves Cobalt Housing e-Tendering seeking a contractor for the implementation of a Cloud-Based Telephony System to service both Cobalt and South Liverpool Homes from 2021 to 2026. This active tender is classified under telecommunications services and has a maximum value of £500,000. The open procurement method allows interested parties to submit their bids until the closing date of 18th January 2021. The contract will start on 15th February 2021 and continue until 31st March 2024, with services required at specified locations in Merseyside, UK.

This tender presents significant opportunities for businesses specialising in telecommunications systems, services, and support. Companies offering solutions for cloud technology, service management, and call centre training will find it advantageous to compete, particularly small and medium-sized enterprises (SMEs) that can deliver tailored services. With a focus on high availability and effective communication technologies, businesses that can demonstrate innovative approaches and reliability in service provision are well-suited to pursue this contract.

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Notice Information

Notice Title

Cloud Based Telephony System for Cobalt and South Liverpool Homes 2021 - 26

Notice Description

Cobalt and South Liverpool Housing each requires a single, high availability, easy to maintain and effective next gen, cloud based telephony system that supports both traditional voice communications across the organisation and the technologies required for enhanced communications as well as future integration that will facilitate a fully integrated Omnichannel Contact Centre Both organisations are is seeking to enter into a contract with a suitably qualified service provider to provide telephony SIP trunks/infrastructure and service management between the hours specified in the contract document, Monday to Friday, plus an out of hours emergency service 365 days per year. Services are to include - o Service Support (Helpdesk / Engineering / Development) o DDI Porting where necessary o Call data itemisation o PSTN failover o Call centre supervisor and officer training Additional information: Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-bdb9ab4d-a361-4800-bd2a-8a25916446ed
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a99f714f-8f4f-49be-acd7-51b290ceb5ca
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

45 - Construction work

50 - Repair and maintenance services

51 - Installation services (except software)

64 - Postal and telecommunications services

CPV Codes

32412100 - Telecommunications network

32500000 - Telecommunications equipment and supplies

32510000 - Wireless telecommunications system

32520000 - Telecommunications cable and equipment

32524000 - Telecommunications system

45314000 - Installation of telecommunications equipment

50330000 - Maintenance services of telecommunications equipment

51340000 - Installation services of line telephony equipment

64200000 - Telecommunications services

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Dec 20205 years ago
Submission Deadline
18 Jan 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
15 Feb 2021 - 31 Mar 2024 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
COBALT HOUSING E-TENDERING
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MERSEYSIDE
Postcode
L11 2SF
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLD North West (England)
Local Authority
Liverpool
Electoral Ward
West Derby Muirhead
Westminster Constituency
Liverpool Walton

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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