Tender

Revenues and Benefits Service Provision

REDCAR & CLEVELAND BOROUGH COUNCIL

This public procurement record has 2 releases in its history.

TenderAmendment

29 Sep 2017 at 14:40

Tender Notice
Tender

18 Aug 2017 at 14:38

Tender Notice
Summary of the contracting process

Redcar and Cleveland Borough Council is seeking to contract a Revenues and Benefits Service through an open tender process. The contract, valued at £18.5 million, will cover responsibilities related to approximately 63,500 council tax properties, 4,000 business rates properties, and 18,000 housing benefit and council tax support cases. The procurement is currently in the planning stage, with the tender period set to close on 30 October 2017. The intended contract will commence on 8 May 2018 and is expected to last seven years, with the option to extend for an additional three years.

This procurement presents significant opportunities for service providers in telecommunications, financial services, data processing, and call centre operations. Companies with expertise in administration services and experience in managing large-scale benefit and revenue processes would be especially well-placed to compete. Engaging in this tender could enhance business visibility and growth in the public sector, particularly for those adept at delivering customer service and operational efficiency in the designated service areas.

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Notice Information

Notice Title

Revenues and Benefits Service Provision

Notice Description

The Council require the provision of a Revenues and Benefits Service. Redcar and Cleveland Borough Council's (RCBC) Revenues and Benefits service includes responsibility for: * circa 63,500 Council Tax Properties; * circa 4,000 Business Rates Properties; and * circa 18,000 Housing Benefit and Council Tax Support Caseload The services include Housing Benefit Administration, Council Tax Support (Local Scheme) Administration and Revenues Administration and Telephony Handling Services. The services are being contracted for a 7 year initial term with a 3 year option to extend (total 10 years). The contract commencement date is 8 May 2018. All tender documentation is available via the NEPO Portal (Pro-Contract) www.nepo.org. Search for Redcar & Cleveland Borough Council within the Contract Opportunities section and you will have immediate access to the documentation once you have registered your interest.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e7470e55-46f1-4366-bad3-1b0fad0ac6b7
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c165ea2c-9c69-4538-b25d-af44b433103b
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

66 - Financial and insurance services

72 - IT services: consulting, software development, Internet and support

75 - Administration, defence and social security services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

64200000 - Telecommunications services

66000000 - Financial and insurance services

72310000 - Data-processing services

75100000 - Administration services

75310000 - Benefit services

79512000 - Call centre

Notice Value(s)

Tender Value
£18,500,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 Sep 20178 years ago
Submission Deadline
30 Oct 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
7 May 2018 - 7 May 2025 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
REDCAR & CLEVELAND BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GUISBOROUGH
Postcode
TS14 7FD
Post Town
Cleveland
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC3 Tees Valley
Small Region (ITL 3)
TLC32 South Teesside
Delivery Location
TLC North East (England)
Local Authority
Redcar and Cleveland
Electoral Ward
Guisborough
Westminster Constituency
Middlesbrough South and East Cleveland

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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