Notice Information
Notice Title
ICT Support Service Contract
Notice Description
The Contract is for standard ICT services with a tailored delivery model: 1. Governance & Relationship Model * The Supplier will need to deliver the services in accordance with a number of key principles, target outcomes and service levels." 2. Standard Operational Services - Silent Running - Service 1 Service Management Services, appropriate to the scale and nature of the Authority's business, and ICT activities that shall include, at a minimum, the ITIL processes and supporting procedures, required by an organisation to design, plan, deliver, operate and control Information Technology (IT) services offered to users. Ofcom requires a high level of system availability and stability in an environment that is of necessity constantly evolving. 3. Operational Services Delivery - Service 2 * Ofcom has a very high focus on cyber security due to its high profile and threat level. This necessitates a continuous focus on an aggressive plan (and execution of) for infrastructure, systems and cyber security patching; * Change is a constant and must be carefully managed in a highly integrated, fast paced environment; * A "Fix First mindset" with regards to the delivery of the service is critical to success; * The Supplier will ensure that any spare capacity in operational services, will contribute to the "Nice to Have" programme of work, followed by project delivery; * Ofcom requires a Continuous Service Improvement Process (CSIP) that is actively reviewing systems and processes with a view to increasing automation, improving services while reducing risks and weaknesses; * Ofcom has a number of specialist Spectrum management and licensing applications that require a high level of local knowledge which Ofcom expects the Supplier to attain, in order to manage and maintain these specialist systems; and * Ofcom's other Strategic platforms are (platforms are subject to change): * Microsoft's Suite of Applications, including Azure and Office 365 * ServiceNow * Salesforce * Workday (HCM & Finance) 4. Project Delivery Methodologies - Service 3 The Supplier must execute a highly proficient working knowledge of Change and Project development methodologies and processes covering Waterfall, Agile, DevOps and CI/CD, as well as processes to transition change to production services. 5. Continuous Change, DevOps and Project Delivery - Service 4 * Ofcom requires a resource pool to help scope and then deliver, change and projects across its strategic platforms. This team is expected to be multi-skilled to provide the flexibility to scale up/down as required to meet fluctuating demand across platforms; * Quality assurance and testing processes, automation toolsets and resources; * An Integrated Service Introduction processes that encompass Service Management and Project delivery to ensure timely and effective releases and post-live processes; * Development and implementation of Authority requested changes utilising DevOps and incorporating CI/CD, testing and implementation of corrections and changes to applications; and * Deliver agreed programmes and projects within agreed scope, budget and timescale. 6. Transition Services Knowledge transfer, including reverse shadowing and transition from the incumbent supplier within the Transition window.
Lot Information
Lot 1
The Contract is for standard ICT services with a tailored delivery model: 1. Governance & Relationship Model * The Supplier will need to deliver the services in accordance with a number of key principles, target outcomes and service levels." 2. Standard Operational Services - Silent Running - Service 1 Service Management Services, appropriate to the scale and nature of the Authority's business, and ICT activities that shall include, at a minimum, the ITIL processes and supporting procedures, required by an organisation to design, plan, deliver, operate and control Information Technology (IT) services offered to users. Ofcom requires a high level of system availability and stability in an environment that is of necessity constantly evolving. 3. Operational Services Delivery - Service 2 * Ofcom has a very high focus on cyber security due to its high profile and threat level. This necessitates a continuous focus on an aggressive plan (and execution of) for infrastructure, systems and cyber security patching; * Change is a constant and must be carefully managed in a highly integrated, fast paced environment; * A "Fix First mindset" with regards to the delivery of the service is critical to success; * The Supplier will ensure that any spare capacity in operational services, will contribute to the "Nice to Have" programme of work, followed by project delivery; * Ofcom requires a Continuous Service Improvement Process (CSIP) that is actively reviewing systems and processes with a view to increasing automation, improving services while reducing risks and weaknesses; * Ofcom has a number of specialist Spectrum management and licensing applications that require a high level of local knowledge which Ofcom expects the Supplier to attain, in order to manage and maintain these specialist systems; and * Ofcom's other Strategic platforms are (platforms are subject to change): * Microsoft's Suite of Applications, including Azure and Office 365 * ServiceNow * Salesforce * Workday (HCM & Finance) 4. Project Delivery Methodologies - Service 3 The Supplier must execute a highly proficient working knowledge of Change and Project development methodologies and processes covering Waterfall, Agile, DevOps and CI/CD, as well as processes to transition change to production services. 5. Continuous Change, DevOps and Project Delivery - Service 4 * Ofcom requires a resource pool to help scope and then deliver, change and projects across its strategic platforms. This team is expected to be multi-skilled to provide the flexibility to scale up/down as required to meet fluctuating demand across platforms; * Quality assurance and testing processes, automation toolsets and resources; * An Integrated Service Introduction processes that encompass Service Management and Project delivery to ensure timely and effective releases and post-live processes; * Development and implementation of Authority requested changes utilising DevOps and incorporating CI/CD, testing and implementation of corrections and changes to applications; and * Deliver agreed programmes and projects within agreed scope, budget and timescale. 6. Transition Services Knowledge transfer, including reverse shadowing and transition from the incumbent supplier within the Transition window.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-029f88
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/004468-2022
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Restricted procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
30 - Office and computing machinery, equipment and supplies except furniture and software packages
32 - Radio, television, communication, telecommunication and related equipment
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
30200000 - Computer equipment and supplies
32400000 - Networks
32510000 - Wireless telecommunications system
48200000 - Networking, Internet and intranet software package
72000000 - IT services: consulting, software development, Internet and support
72100000 - Hardware consultancy services
72200000 - Software programming and consultancy services
72300000 - Data services
72400000 - Internet services
72500000 - Computer-related services
72600000 - Computer support and consultancy services
72800000 - Computer audit and testing services
72900000 - Computer back-up and catalogue conversion services
Notice Value(s)
- Tender Value
- £44,000,000 £10M-£100M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £44,000,000 £10M-£100M
Notice Dates
- Publication Date
- 16 Feb 20224 years ago
- Submission Deadline
- 5 May 2021Expired
- Future Notice Date
- Not specified
- Award Date
- 28 Jan 20224 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- OFCOM
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- SE1 9HA
- Postcode Area
- South East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI44 Lewisham and Southwark
- Delivery Location
- TLI London
-
- Local Authority
- Southwark
- Electoral Ward
- Borough & Bankside
- Westminster Constituency
- Bermondsey and Old Southwark
Further Information
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.