Notice Information
Notice Title
Visa and Citizenship Application Services (VCAS) - Lot 4
Notice Description
The Secretary of State for the Home Department, acting through UK Visas and Immigration (UKVI), is the Authority seeking to procure a global network of Visa and Citizenship Application Service (VCAS) Centres, in support of Home Office activity across both UKVI and Her Majesty's Passport Office (HMPO). This procurement was formerly referred to as Future Supplier Services. UKVI is responsible for making millions of decisions every year about who has the right to visit or stay in the country, with a firm emphasis on national security and a culture of customer satisfaction for people who come here legally. UKVI's vision is to be a world-leading immigration service working for a safe and prosperous UK. To that end, two of our key missions are to deliver world-class customer service and to control migration. UKVI's challenge is to transform services in a way that enhances customer experience and controls outcomes. To achieve this, the VCAS requirements will cover the following activities: - Provision of VCAS Centres (infrastructure and people) - Appointment booking - Priority / added-value services - Fees - Identity check and document verification - Document upload - Biometric capture - Digital interviewing - Vignette services - HMPO specific requirements - Complaints and customer insight The procurement has been divided into 5 geographical lots: (1) Africa and Middle East (2) Americas, Canada, Australasia and Europe (3) China and Taiwan (4) Asia and Asia Pacific (5) The UK Through this procurement, VCAS is seeking solutions that will provide continuity of services for customers, global consistency for HO and suppliers, and a foundation to support future transformation delivered by other HO Programmes. This Award Notice relates to Lot 4 - Asia and Asia Pacific Only. Further Award Notices will be issued following the Award of all other Lots.
Lot Information
Africa and Middle East
Please see section II.1.4 of this Notice for an overview of the services that will be required in each Lot. In Lot 1, services will cover Africa and Middle East.
Options: This contract includes the option to be extended for up to a further 3 years in yearly increments (1+1+1). The estimated value provided in II.2.6. covers the entirety of the contract duration, including all extension options, for this Lot.
Americas, Canada, Australasia and EuropePlease see section II.1.4 of this Notice for an overview of the services that will be required in each Lot. In Lot 2, services will cover Americas, Canada, Australasia and Europe.
Options: This contract includes the option to be extended for up to a further 3 years in yearly increments (1+1+1). The estimated value provided in II.2.6. covers the entirety of the contract duration, including all extension options.
China and TaiwanPlease see section II.1.4 of this Notice for an overview of the services that will be required in each Lot. In Lot 3, services will cover China and Taiwan.
Options: This contract includes the option to be extended for up to a further 3 years in yearly increments (1+1+1). The estimated value provided in II.2.6. covers the entirety of the contract duration, including all extension options.
Asia and Asia PacificPlease see section II.1.4 of this Notice for an overview of the services that will be required in each Lot.
Options: This contract includes the option to be extended for up to a further 3 years in yearly increments (1+1+1). The estimated value provided in II.2.6. covers the entirety of the contract duration, including all extension options.
United KingdomPlease see section II.1.4 of this Notice for an overview of the services that will be required in each lot. In Lot 5, services will cover the UK only. Please note: vignette services and HMPO-specific services will not be required for this lot.
Options: This contract includes the option to be extended for up to a further 3 years in yearly increments (1+1+1). The estimated value provided in II.2.6. covers the entirety of the contract duration, including all extension options.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-02f1f4
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/028547-2023
- Current Stage
- Award
- All Stages
- Planning, Tender, Award
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Competitive procedure with negotiation
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
32 - Radio, television, communication, telecommunication and related equipment
35 - Security, fire-fighting, police and defence equipment
64 - Postal and telecommunications services
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
32232000 - Video-conferencing equipment
32571000 - Communications infrastructure
35125110 - Biometric sensors
64114000 - Post office counter services
72222300 - Information technology services
75100000 - Administration services
75110000 - General public services
75112000 - Administrative services for business operations
75125000 - Administrative services related to tourism affairs
75130000 - Supporting services for the government
75131000 - Government services
75211110 - Consular services
98910000 - Services specific to international organisations and bodies
Notice Value(s)
- Tender Value
- £1,200,000,000 £1B-£10B
- Lots Value
- £1,200,000,000 £1B-£10B
- Awards Value
- Not specified
- Contracts Value
- £271,000,000 £100M-£1B
Notice Dates
- Publication Date
- 27 Sep 20232 years ago
- Submission Deadline
- 10 Jan 2022Expired
- Future Notice Date
- 13 Dec 2021Expired
- Award Date
- 30 Aug 20232 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Active, Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- Secretary of State for the Home Department
- Additional Buyers
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- SW1P 4DF
- Postcode Area
- South West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland, TLN Northern Ireland
-
- Local Authority
- Westminster
- Electoral Ward
- St James's
- Westminster Constituency
- Cities of London and Westminster
Further Information
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.