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Taff Telecoms Project 2025

Taff Housing Association

This public procurement record has 1 release in its history.

Tender

29 Sep 2025 at 17:16

UK4 - Tender Notice
Summary of the contracting process

Taff Housing Association, based in Cardiff, is inviting tenders for the "Taff Telecoms Project 2025," aimed at upgrading their current telecommunication systems to a more advanced solution. The procurement process is in the Tender stage, under an open competition method for services in the telecommunications equipment and supplies sector. The procurement, adhering to Welsh devolved regulations, involves a project with a gross value of £80,000. The tender submission deadline is 28th November 2025, and the contract is set to commence on 31st January 2026, lasting initially for three years with an option to extend for up to 24 more months annually.

This tender presents growth opportunities for businesses specialising in telecoms solutions, particularly those capable of integrating AI, automation, and omnichannel capabilities. SMEs with experience in IT services and software development are well-positioned to benefit from this project, as Taff Housing seeks innovations that enhance operational efficiency, customer experience, and cost management. Companies that can demonstrate financial viability, adherence to GDPR and cybersecurity standards, and a commitment to sustainability and social value will be particularly competitive. The project offers avenues for establishing long-term relationships with Taff Housing Association, an organisation focused on public undertaking and community impact.

How relevant is this notice?

Notice Information

Notice Title

Taff Telecoms Project 2025

Notice Description

Taff are seeking to upgrade its current telecoms solution to a more advanced solution as a strategic move that aligns with our goals of enhancing efficiency, improving customer experience, and driving down costs. Taff currently has a traditional IP telephony solution, with limited functionality, a basic Call Centre, reception, call groups, direct dial and some fixed lines with handsets for some locations. Taff currently use 8x8 with a mixture of licencing to fulfil their needs, the current contract is due for renewal 1st November 2025, at which point it will be convert to a rolling monthly contract, Taff will require a solution at the earliest possible opportunity. The contract shall be for an initial period of three (3) years from with the option to extend for a further period of up to twenty-four months, on an annual basis. Objective To enhance customer service and operational efficiency through a robust telecoms solution that integrates advanced technologies and supports seamless communication across multiple channels, to deliver superior service, optimized operations, sustainable growth and cost efficiencies. Outcomes: 1. Enhanced Efficiency: The solution should integrate advanced technologies such as AI, automation, and omnichannel capabilities, to streamline operations, reduce manual workloads, offer enhanced analytics, and enable faster response times. 2. Improved Customer Experience: Customer expectations are continually evolving, and providing exceptional service is paramount to Taff, and an advanced telecom solutions should offer seamless omnichannel support, ensuring customers can interact with us through their preferred channels (voice, email, chat, social media) without losing context. AI-powered chatbots provide 24/7 support, handling routine inquiries and escalating complex issues to human agents, resulting in quicker resolutions, personalized interactions, and higher customer satisfaction. Language support across all channels, including automated translation capability. 3. Cost Reduction: Cost savings, by integrating AI and automation, reducing the need for manual intervention, rationalising phone lines and services, lowering operational costs, the addition of features like call masking and call recording ensure compliance and reduce the risk of costly data breaches. The efficient management of Direct Dial-In (DDI) lines and integration with existing systems, such as Microsoft Teams and Taff's Housing Management Solution "Rubixx", further optimizing resources and reducing overheads. 4. Analytics: The solution should provide comprehensive insights into telecommunication activities, enabling Taff to optimize their communication strategies, improve customer service, and enhance operational efficiency. 5. Future-Proofing: Ensure Taff remains agile and adaptable to future technological advancements, with scalable and flexible systems allow us to grow and evolve without the need for frequent overhauls.

Lot Information

Lot 1

Renewal: The contract shall be for an initial period of three (3) years from with the option to extend for a further period of up to twenty-four months, on an annual basis.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05a472
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/060686-2025
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

32 - Radio, television, communication, telecommunication and related equipment

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

30000000 - Office and computing machinery, equipment and supplies except furniture and software packages

32500000 - Telecommunications equipment and supplies

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£60,000 Under £100K
Lots Value
£60,000 Under £100K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 Sep 202511 months ago
Submission Deadline
28 Nov 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Jan 2026 - 31 Jan 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Taff Housing Association
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARDIFF
Postcode
CF5 2ED
Postcode Area
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
Not specified
Local Authority
Cardiff
Electoral Ward
Llandaff
Westminster Constituency
Cardiff West

Further Information

Notice Documents

  • https://www.find-tender.service.gov.uk/Notice/060686-2025
    29th September 2025 - Tender notice on Find a Tender
  • https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=347324
    Statement of Requirements for Comprehensive Telecoms Solution for Taff Housing. Background: Taff are seeking to upgrade its current telecoms solution to a more advanced solution as a strategic move that aligns with our goals of enhancing efficiency, improving customer experience, and driving down costs. Taff currently has a traditional IP telephony solution, with limited functionality, a basic Call Centre, reception, call groups, direct dial and some fixed lines with handsets for some locations. Taff currently use 8x8 with a mixture of licencing to fulfil their needs, the current contract is due for renewal 1st November 2025, at which point it will be convert to a rolling monthly contract, Taff will require a solution at the earliest possible opportunity. The Contract: The contract shall be for an initial period of Three (3) years from with the option to extend for a further period of up to twenty-four months, on an annual basis.

Open Contracting Data Standard (OCDS)

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